Slotsmillion withdrawal delay

[Steviedoo]

@Casinomeister this has been going on forever with @SlotsMillion.

What does it take to have the casino reviewed again?

 

[Casinomeister]

Well, this is where the Meister Minions can step in. We have over 150 of them, and there are only four recent reviews from them - a rather disappointing turnout:

Slotsmillion's Casinomeister Player Testimonials

You should perhaps join so you can have a voice as well.

 

[smcinoz]

"Thank you for contacting us at Slots Million customer services.

We would like to confirm that we have received your documents. Your copies have been passed on to the relevant department for verification. Kindly allow 24-48 hours for the verification.
Once your documents are processed you will be notified accordingly via email.
Thank you for your continued cooperation and enjoy the rest of your day!  "

If i get asked for another 2 days of transactions because it takes them 2 days to look at it i might go a bit bonkers

 

[smcinoz]

Hijacking this thread a bit

Might get a full history of my experience out there in the payment issues forum also.

 

[mina1929]

"Thank you for contacting us at Slots Million customer services.

We would like to confirm that we have received your documents. Your copies have been passed on to the relevant department for verification. Kindly allow 24-48 hours for the verification.
Once your documents are processed you will be notified accordingly via email.
Thank you for your continued cooperation and enjoy the rest of your day!  "

If i get asked for another 2 days of transactions because it takes them 2 days to look at it i might go a bit bonkers

Testing your patience there aren't they lol

Once verified you should not have a problem, I know they can be very picky but they have to be these days.

I must send in my bank statements soon so there will be no issues for me if I ever win there

They not a bad casino just slow

 

[Okman]

@smcinoz I had trouble with them as well as you know, but you just need to be persistent. With my extremely long delay, I just did the whole yes sir, no sir, three bags full sir for a few weeks. When that fell upon deaf ears I filed a PAB. @Thomas-SlotsMillion took ownership of the situation and chased everything up for me within about a week or so of filing the PAB. I was just as frustrated as you but if you can show you’ve supplied everything to them and haven’t done anything untoward, the PAB will help for sure.

In regards to the PDF and bank statements only being issued officially every three months, I simply did a display all transactions search on my bank website, and clicked print as PDF from the File dropdown on my browser. For me, this generates a bank branded PDF file and they accepted this as proof of all transactions from Period A to Period B. I know you said you’ve got that under control but maybe just check if you did what I did.

I know it’s a PITA but these are the hoops we have to jump through to play online it seems. Especially for me, since all my drama was experienced on my very first withdrawal, alongside my second. My fourth withdrawal from them took a week real time, but 5/6 business days. I don’t want to sound shilly here as customer experience is absolutely everything for me when choosing a gaming provider, but Slotsmillion haven’t NOT ever paid me, just taken their sweet time. And since @Charlotte is now no longer their hands on rep here, @Thomas-SlotsMillion really has shown that there is employees there who will fight for a resolution for the player.

 

[Okman]

Well, this is where the Meister Minions can step in. We have over 150 of them, and there are only four recent reviews from them - a rather disappointing turnout:

Slotsmillion's Casinomeister Player Testimonials

You should perhaps join so you can have a voice as well.

How do I apply to be a MM? I’d love to start contributing to help other users, albeit with a limited range of operators I can currently use due to location.

 

[dionysus]

How do I apply to be a MM? I’d love to start contributing to help other users, albeit with a limited range of operators I can currently use due to location.

How to: Meister Minions - Casinomeister

 

[Okman]

How to: Meister Minions - Casinomeister

I’m still just a noob

 

[chuchu59]

I havent played at SM for a long time mainly due to one reason - I have to play in euros instead of USD and in the long run it means I have to risk more. So am I glad I didnt play there for the past 6 months or so. Reading thru the posts maybe its high time they got reviewed again.

 

[smcinoz]

They have said payment has been resent

Still nothing in my account

Start the song and dance again in a few days once i have given it 10 working days as they ask for to allow it to arrive.

 

[Borgie]

This is all very worrying.

 

[Okman]

They have said payment has been resent

Still nothing in my account

Start the song and dance again in a few days once i have given it 10 working days as they ask for to allow it to arrive.

Give it about 3 business days from today, once they “resend” I’d expect it to hit you by then. Hit mine 2 business days after they advised it was on the way “again”.

Currently on day 9 on waiting for a withdrawal from last week.

I have remained quite neutral and objective to them through a lot of flak, but I will probably need to reassess where my money goes after this payment hits my bank.

 

[Jayjay231221]

Closed my account Down here withdrawals are a nightmare and support are useless dunno how these are still accredited going down the pan this place is better places to play if you ask me!

 

[Lucky Loser]

I'm still waiting on my $1500 bank withdrawal from 11 April. VIP support didn't even bother to respond to my follow up enquiry. I've now stopped playing at SM as I have lost all confidence in their ability to pay. What's happened to this casino as they used to be first class and now seem completely untrustworthy.

 

[smcinoz]

Again support not living up to the oxford dictionary meaning of the word.

A bit of honesty and integrity goes along way with issues like these.

Was only until seeing other posts here and chat with rep that external payment processors even mentioned as an issue.

Why can the support contacts not divulge this information. It may make some people think bad things about the place. Id much rather be told the facts regardless how horrible it may be instead of generic copy of paste BS. I think cloak and dagger is far far worse

 

[Okman]

Gave them until today for my withdrawal that was approved on the 16th May to hit my account, once I get this I will not be playing there any further.

I can deal with a longer wait time if it were consistent, but to have experienced such variance of a couple of days and then a month or more, just isn’t worth it.

 

[mina1929]

@Thomas-SlotsMillion can you please follow up on all these withdrawal delays that people are experiencing and explain what is happening as people are closing their accounts

I can understand withdrawals to bank-wire takes longer but not a week or month.

Would be great if you can update us all and look into improving on payments time frame

 

[smcinoz]

External processor issues

But what that means i dont know

1) processor not doing its job and ripping them off
2) payments bouncing
3) supposedly going through a billion intermediary accounts
4) funds stolen
5) funds frozen

Provide realistic timeframes to people. It can feel as though you are being lied to.

Problem none of it really gets told to you. Try passing on some factual information to your client/customer . You do your brand more harm and embarassment keeping people in the dark. Stringing people along hoping for the problem to disappear / people to give up.

 

[kavaman]

I would be very worried. Even if they will pay the pab folks, they propably won't to several others who are not filing pab:s and do not know where and how to chase their funds.

Another semi trustworthy malta licensed casino royrichie which paid under 1 day went under during the winter. They also were top notch much like slotsmillion once was. I mean slotsmillion paid withdrawals without a hassle under a couple of hours , a couple years ago. It was very much the same with royrichie withdrawals paid almost instantly, then suddenly they took weeks to pay, until they just disappeared from the internet one day.

 

[MartiniMan]

Add me to that list. Payment supposedly sent 22'nd May (have email) but still not in bank account. Sure they appendage a 7 - 10 working day clause for wires, but EFT's in 2019 are super quick.

A few months back sent a wire to USA, that arrived within 3 hours, and a couple of weeks ago received a wire from the UK. Sent at approx 2pm GMT (11pm AEST) and was credited to my ANZ account by 11am the following day. Realistically this 7 - 10 working day time frame is Hogwash. If Slotsmillion aren't holding my winnings, then someone else is.

VideoSlots would pay me to wire within 2 days, no reason or excuse why SM can't follow suit.

 

[MartiniMan]

For customers based outside Europe and requesting withdrawals via bank transfer, the main reason for the recent delays is due to the fact that we use a third party processor and sometimes payments go through several intermediary banks before reaching you.

think it’s just the intermediary banks that stuff us around

Maybe a day or two extra but not to the extremes currently taking place.
With a couple of past payments received, will ask my person business banker to backtrack these wires. Lets see where the bottleneck/s are, or if they actually exist at all.

 

[Okman]

Maybe a day or two extra but not to the extremes currently taking place.
With a couple of past payments received, will ask my person business banker to backtrack these wires. Lets see where the bottleneck/s are, or if they actually exist at all.

What annoys me most is the inconsistency of payment. Yes, if they have to route money through a bunch of intermediates due to the landscape of certain markets, I understand. But to have it sometimes take 2 business days, then 4 and a half weeks of business days and everything in between is more than a joke.

If I knew it took 3 weeks, every single time, I’d be a lot happier than having one week being two days and another being a week and then another being a month.

 

[MartiniMan]

if they have to route money through a bunch of intermediates due to the landscape of certain markets

My VIP manager informed me the 3'rd party processor is: aramorpayments.com (located in Canada), SM use them to make payment to certain markets. According to the Aramor site, "We have access to over 30 banks and payment partners worldwide to help support your business".

If that's the case, routing through a "bunch" of intermediaries outside of their Strategic Partner Network seems odd. More so, when factoring in the increasing delays, which seem to be getting worse and worse. It's not only Wire Payments, but SM actually processing winnings.

I believe some members have waited 7 days or more to receive web wallet winnings, which are not processed by Aramor, instead it seems SM do that directly.

Besides just because a bank's international wire Dept., operates M-F 8:30am to 5:30pm, outside of these hours banks still operate 24/7, so too does Aramor. Don't wish to sound like a doubting Thomas but too many things don't add up here. Starting to resemble cash-flow issues.

5 working days (7 total) and still no winnings.

 

[chuchu59]

I recall, several years back, that their casino rep here was very responsive and coped well with all issues/complaints. The fact is he seems to be missing despite all these negative posts and that is very worrying. Usually, this is a sign the casino has financial difficulties. I wouldnt touch them at all until everything has been sorted out.