Slotsmillion not reopening account

lewisnadasurf

Experienced Member
Joined
Jun 11, 2008
Location
Earth
Hey all

around 6 months ago I closed my SM account as the withdrawals were a bit slow. It wasn’t SE just a normal closure.

well I’ve been playing bet365 for a few months and Altho the cash outs take 5 mins (literally into bank) the selection of games isn’t the best.

so I emailed SM to reopen my account - they refused - stating “we do not reopen accounts in your region”

any ideas why on Earth this rule would exist? Are they leaving the UK?

just seems odd!
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Tbh mate i don't know why you'd want to re-open - i closed mine due to SOW but it was made easier with:
- Awful Pending Periods: SM will pay you in 2 hours one week and then a week the next time
- For the lower rollers; they harpooned any/all offers
- SOW's for 900 quid of deposits? Come on.
- Random depo limits set (fair enough, most are doing it)

There are Good Casino's out there with a wider game selection - SM aren't one of them - you can get the same, if not bigger, game selection at Novibet who will pay you in 2 hours max usually and not hit you with random SOW's etc.

AFAIK they still take players from the UK so probably just one of their weird policies they have in place.
 

SlotsMillion

Accredited Casino Representative
Joined
Jun 30, 2015
Location
Malta
Hi, @lewisnadasurf ,

Thanks for your message and for bringing this to our attention!

We apologize for the inconvenience. This used to be the policy for closed accounts, yet it has since been revised. We do reopen UK accounts and are sorry you were informed otherwise.

Feel free to get in touch with our support team who will be happy to assist you,

We hope to see you back, and believe you may enjoy some of the changes and new features that will be arriving soon. :)

Have a nice day,
SM Team
 

lewisnadasurf

Experienced Member
Joined
Jun 11, 2008
Location
Earth
Hi, @lewisnadasurf ,

Thanks for your message and for bringing this to our attention!

We apologize for the inconvenience. This used to be the policy for closed accounts, yet it has since been revised. We do reopen UK accounts and are sorry you were informed otherwise.

Feel free to get in touch with our support team who will be happy to assist you,

We hope to see you back, and believe you may enjoy some of the changes and new features that will be arriving soon. :)

Have a nice day,
SM Team

thanks
 
Top