Your Input Please SlotsMillion, new design, new approach...share your thoughts

CharlesSM

Accredited Casino Representative
Joined
Mar 25, 2017
Location
Barcelona
Hi Charles, Hope you are doing well?

I can't log in as my account has been blocked. Support has not got back to me (2 days now) with a reason or with a fix.

So I'm unable to login.... but I can't see any mention of live casino games on the home page or among the list of games. Is that the case? if so why?
Hey Niel, happy to see you in this thread!

The support is not allowed to re-open accounts without any escalation due to regulation. Your account has now been re-opened to let you enjoy the casino.

We have the Playtech live games in the casino, but I need to check why are they not opened for UK. I will come back to you on Monday with an answer.

Enjoy your session and don't forget to give me some feedbacks ?
 
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CharlesSM

Accredited Casino Representative
Joined
Mar 25, 2017
Location
Barcelona
I give my business to casinos that solely do VISA Direct. I want access to my wins instantly like in the landbased when i call the operator. I asked support and you do bank transfers. That is an ancient method and takes 3 days to reach the account. More than 2 hours is not acceptable to me unless the win is so large that needs to be checked which has never been the case.
Hello @syntynyt,

You are completely right and we are already looking for Visa Direct to see how to integrate it.

We will keep you updated, as soon as it's online ?
 

lockinlove

Staring into the sun
PABaccred
PABnonaccred
Joined
Jan 17, 2014
Location
Canada
As I can tell this forum has went through a change where a lot of the older posters dont post as much or around as much and some newer people have come along...so

Are you actually looking for feedback? I think it's pretty easy to find it through the other slotsmillion threads where there were many complaints of seriously slow payments, misleading info, totally misleading reps, bonus banning people and more.

So unless you have changed some policies, hired and trained a new team and addressed a lot of the prior issues I would say you don't really care for any feedback. If you actually do then Im glad to see it but I get the feeling you only want feedback on your new interface.

Just curious. where were you during all those times of complaints and issues when players were looking for help?

Also, Why are you the only casino that I know of demanding source of wealth from Canadians when the MGA license doesn't require it or at the very least doesn't enforce it?

Sorry I am not as welcoming and polite as others are being but I dont have short term memory and I recall all of the issues and how your reps ignored most people and then just left the forum without addressing anything for a long time.
 
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greylady

A greyhound loves you more than you love yourself!
Joined
Jan 30, 2017
Location
Scotland
Well said lockinlove!

I too remember a plethora of problems with Slotsmillion and there are various threads on here, which I am sure can be read through if they really are intent on changing their site. To ignore your customers on here said it all at the time and I actually closed my account there as it had started to come across like the readings of a 'rogue' casino.

I will sit back and wait, see if this is just a smokescreen to gain customers back or whether their really is any intent to clean up their act!
 

CharlesSM

Accredited Casino Representative
Joined
Mar 25, 2017
Location
Barcelona
As I can tell this forum has went through a change where a lot of the older posters dont post as much or around as much and some newer people have come along...so

Are you actually looking for feedback? I think it's pretty easy to find it through the other slotsmillion threads where there were many complaints of seriously slow payments, misleading info, totally misleading reps, bonus banning people and more.

So unless you have changed some policies, hired and trained a new team and addressed a lot of the prior issues I would say you don't really care for any feedback. If you actually do then Im glad to see it but I get the feeling you only want feedback on your new interface.

Just curious. where were you during all those times of complaints and issues when players were looking for help?

Also, Why are you the only casino that I know of demanding source of wealth from Canadians when the MGA license doesn't require it or at the very least doesn't enforce it?

Sorry I am not as welcoming and polite as others are being but I dont have short term memory and I recall all of the issues and how your reps ignored most people and then just left the forum without addressing anything for a long time.
Hello @lockinlove,

Thanks for your honest feedback and I can confirm that we have changed, during the last 12 months, all the team, review all processes and optimise our front-end. Of course the front-end part is the first thing that you can see from the iceberg at the moment. We have already taken in consideration all the comments in this forum to optimise our approach before coming back.

If I put my name, my photo and my reputation to this thread, it's not to acquire or re-activate customers but really to get valuable reactions to be better and provide a very nice player experience.

Concerning the source of wealth for Canadians, let me see that with my Chief Compliance Officer and I will revert back to you, very soon.

Don't be sorry, this is exactly this kind of post that we need to have a honest evaluation to help us to be better ?
 

CharlesSM

Accredited Casino Representative
Joined
Mar 25, 2017
Location
Barcelona
Well said lockinlove!

I too remember a plethora of problems with Slotsmillion and there are various threads on here, which I am sure can be read through if they really are intent on changing their site. To ignore your customers on here said it all at the time and I actually closed my account there as it had started to come across like the readings of a 'rogue' casino.

I will sit back and wait, see if this is just a smokescreen to gain customers back or whether their really is any intent to clean up their act!
Hello @greylady,

I understand your points and hope to convince you soon that we've changed radically our approach.

Then sit back, wait and read, and we will talk when you will have changed your mind ?
 

CharlesSM

Accredited Casino Representative
Joined
Mar 25, 2017
Location
Barcelona
Hello @lockinlove,

I've received the reply from my Chief Compliance Officer:

“In line with our regulatory obligations, the EU AML directive and to comply with the FIAU implementing procedures, we may need to request additional information in some cases depending in risk level, such as documentation to verify the source of funds/wealth. Whilst Canada in general is not considered a high risk jurisdiction, it is not exempt from these requirements. We always try to find a balance between meeting regulatory requirements, maintaining a safe site for our players and providing a low friction, enjoyable customer journey, and will take your feedback onboard for consideration.”

It's always difficult to find a balance between the regulation and the player journey but we try to find the best approach.

I hope that answer your question?
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
I like the new design - much more modern than what went before. I wonder though - could you use the sidebar to display the current game RTP? I note you're taking the 94% versions (of e.g. Play & Go and Pragmatic) - not the worst in the UK market, and I understand that market forces etc etc mean you probably aren't going to change to the "full" RTP any time soon, but equally highlighting it (without necessarily drawing attention to the lower RTP) would be nice for those of us who look in on these things.
 

CharlesSM

Accredited Casino Representative
Joined
Mar 25, 2017
Location
Barcelona
Hello @danofthewibble,

Thanks for the feedback. Yes, this is a good idea to share the Slot RTP in the side bar to have the theoretical and the real one for different period of time. Like that we will be able to show the Hot and Cold slots. I put that in my todo list ?
 

sapit222

Ueber Meister
PABaccred
MM
Joined
Nov 7, 2012
Location
Stockholm
Hello @danofthewibble,

Thanks for the feedback. Yes, this is a good idea to share the Slot RTP in the side bar to have the theoretical and the real one for different period of time. Like that we will be able to show the Hot and Cold slots. I put that in my todo list ?
Unibet have a great way of showing the RTP of all their slots. :thumbsup: :cheerleader:
You just hold the mouse over the slot you want to check and it shows on the side of the game icon.
I think they have the highest RTP settings on all their slots also. :thumbsup::cheerleader:
 

CharlesSM

Accredited Casino Representative
Joined
Mar 25, 2017
Location
Barcelona
Unibet have a great way of showing the RTP of all their slots. :thumbsup: :cheerleader:
You just hold the mouse over the slot you want to check and it shows on the side of the game icon.
I think they have the highest RTP settings on all their slots also. :thumbsup::cheerleader:
Hello @sapit222,

Ah yes, very nice approach.

Is the volatility information is important for you?
Same with the number of win lines?

Do you see any other interesting tags?
 

CharlesSM

Accredited Casino Representative
Joined
Mar 25, 2017
Location
Barcelona
We have the Playtech live games in the casino, but I need to check why are they not opened for UK. I will come back to you on Monday with an answer.
Hello @neilw,

We are working to have Playtech live games for UK and we should have them soon, I will update you as soon as it's online ?
 

Frankey78

Newbie member
Joined
Aug 25, 2021
Location
Cologne
SlotsMillion has been one of my favourite casinos. Never had any problems.
And then came the 1 of July and SlotsMillion was closed for people located in Germany.? Any chance you coming back or letting us in?

 

greylady

A greyhound loves you more than you love yourself!
Joined
Jan 30, 2017
Location
Scotland
Well I thought I would give the site another shot, see if it had actually improved, requested to re-open my account and I was asked for feedback on my 'interaction' when I haven't even received a response to my request - good start huh?
 

CharlesSM

Accredited Casino Representative
Joined
Mar 25, 2017
Location
Barcelona
SlotsMillion has been one of my favourite casinos. Never had any problems.
And then came the 1 of July and SlotsMillion was closed for people located in Germany.? Any chance you coming back or letting us in?

Hello @Frankey78,

Thanks for your message but we are not in the process of applying for a German license at present, however this is something we may consider in the future. If we do get a German license, we will make sure to announce it so you could join the site.
:slightly_smiling_face:
 

CharlesSM

Accredited Casino Representative
Joined
Mar 25, 2017
Location
Barcelona
Great for Bonanza! But I have the feeling this search and filter is not easy to understand. If other players experience that, do not hesitate to give me your feedbacks.

Concerning the promotion, I understand your problem and we have already detected that. The Product and IT team are working to make it easier to understand.
In fact, the page you sent is to find the bonus offered and the bonus active. At the moment (and it will be solve next week) if you want to see all the promotion plan you need to go to the promotion page but not logged (yes I know it's not nice ?). I will keep you updated as soon as it's going to be released ?
Now you can find the Promotions of the casino inside the link "% Promotions" and find your available and active bonuses in "My Bonuses".

We will see how to personalize more the Promotion page in a second stage ?
 

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Frankey78

Newbie member
Joined
Aug 25, 2021
Location
Cologne
Hello @Frankey78,

Thanks for your message but we are not in the process of applying for a German license at present, however this is something we may consider in the future. If we do get a German license, we will make sure to announce it so you could join the site.
:slightly_smiling_face:
Hi. Forget about getting a German licence. You do that, people won't come back to join. I'm sure you know the law but a quick reminder 1;000euro deposit a month max. Across all casinos not each.. 1 Euro max a Spin. There has to be a 5 second gap between spins. There is a tax of about 5% the player has to pay.with each Spin. All of the 30000+ Slots you got has to work that way. . we need to find another way.s. I'm from East Germany, we know how knock down walls?
 

greylady

A greyhound loves you more than you love yourself!
Joined
Jan 30, 2017
Location
Scotland
Well I tried chat this morning, no response! E-mailed, no response!

It's always good to know you can rely on a site when you have a problem :cool:
 

greylady

A greyhound loves you more than you love yourself!
Joined
Jan 30, 2017
Location
Scotland
Well I tried chat this morning, no response! E-mailed, no response!

It's always good to know you can rely on a site when you have a problem :cool:

Even their rep who contacted me last night, said he would get back to me today, no response! There is a pattern here :laugh:
 

CharlesSM

Accredited Casino Representative
Joined
Mar 25, 2017
Location
Barcelona
Hello @greylady,

Sorry for the delay but in fact we see that the email are not arriving to your indox. We have receive this message:
"The message was delivered, but was either blocked by the user, or classified as spam, bulk mail, or had rejected content. Email Address: xxxxx. Code: SpamNotification"

I will send you the information by PM.
 

johnnymcc1966

Senior Member
Joined
Dec 12, 2017
Location
United Kingdom
I havent used it for a while but did get a bonus out of the blue a couple of months back.I did used to like it as a casino but havent seen anything to drag me back of late. Any casinos now need instant withdrawals for my liking and highest RTPs. I'm in the UK.
 
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