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Slotsmillion is one of the best

Discussion in 'Online Casinos' started by lockinlove, Jan 16, 2018.

    Jan 16, 2018
  1. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    A casino that is slowly heading in the direction of being one of the best out there. They still have some work to do but they are getting there.

    My cashouts have always been sent in a timely manner, although I am not picky with this. If its sent within 2 days I am happy, many others want it in hours or so. It usually hits my bank in 3-4 business days which is pretty normal.

    Massive library of games from many providers.

    Lock feature on cashouts. Really huge especially when starting to tilt. When I hit that lock feature when I see my winnings dwindle, it makes me feel like I really won and say 'fu this is mine' :)

    A management staff who actually listens to the players and try to improve around it.

    Awareness. When a game goes down on another casino with a serious glitch they somehow are the first to take it down. The golden monkey error that happened on leo vegas, they removed on slotsmillion, when white rabbit was broken, they removed it quickly. They might not even think players notice this. I do and appreciate it alot.

    support you can count on. They always respond to issues. You always get an email back. Not once have I not. Even when I have been pissed off with them.

    I had serious beef with these guys 2 years ago because they bonus banned me and promo banned me from forum contests because I was a winner. Either the new people they brought in thought that was bad or they got tired of me bitching about it and changed it

    There is one thing outstanding I will keep chirping about until they fix it one day. I was 85% towards my $200 bonus for my new reward....when they suddenly removed their reward system with no comp or anything. I was so far up that took at least $100,000 in wagering. I am waiting still :)


    I think they went from a 7/10 casino to an 8.5/10.

    If it wasnt for there being no reward system, I would give them a 9.8 for sure.

    They have two parachute bonuses a week 40% and 50%. I like the parachute so thats very cool to me.

    I was mad at them about something, and next thing I know a gift basket arrives at my door with crackers and wines and popcorns and other snacks. lol that was cute.

    Compensation for errors within their game. Now I am both happy and mad about this. Great blue error. Had 10x at 15 spins which we all know can be massive. My deposit amount was $200 I think...was down to about $80. Error occured, game not restored playtech told them sorry we dont know what happened and cant help. I was very mad because I felt like that was a lie from playtech I assume. I was comped $200 in cash. Which is 400x my bet. And I cashed it out


    Great casino! Now just work on a reward system!!

    They really seem like they try to please the players here. Some casinos out there just want your cash and dont care much about anything else.
     
    LadyJelena, bebo67, Supababe and 6 others like this.
  2. Jan 17, 2018
  3. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    I like them - They are a genuine contender. Generous bonuses, comps and lots of offers in the lobby. Don't know if they are able to Pay to Ecopayz yet though.

    If they introduce slightly quicker payments and a rewards system, they would rival videoslots. They already are streets ahead with their loyalty comps.

    Nate
     
    Charlotte, Mouche12 and lockinlove like this.
  4. Jan 17, 2018
  5. brianleeporter

    brianleeporter Experienced Member

    Occupation:
    Butcher
    Location:
    liverpool-England
    Just got my withdrawal from
    Them.

    Agree with what everyone has said. Got to be one of the best casinos at there IMO.

    Also big massive ha is to charlotte for helping me and keeping me updated with what ever questions I had.

    Thanks again.
     
    lockinlove likes this.
  6. Jan 17, 2018
  7. Lincolnuk

    Lincolnuk Senior Member MM

    Occupation:
    Company owner
    Location:
    Lincolnshire
    Wife been on there for a few weeks now, 3 cash ins and 2 out. verification done in around a hour. First cash out took a few hours 2nd 4 days due to winning late on a friday and uk players having a run of luck over the weekend and leaving there uk acount needing a top up. No issue at all from them. Charlottes a good rep and sorted it in min. Only thing they need to do is get weekend cashouts and all be good
     
    Charlotte, Mouche12 and lockinlove like this.
  8. Jan 17, 2018
  9. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Its been changed and now you can cashout via ecopayz, I think Charlotte updated the other thread
     
    Nate likes this.
  10. Jan 18, 2018
  11. brianleeporter

    brianleeporter Experienced Member

    Occupation:
    Butcher
    Location:
    liverpool-England
    Just re read my post it’s supposed to say,

    Massive thanks to Charlotte for helping me out not ha

    Stupid auto correct haha!

    Also made another withdrawal last night about 9pm. Just hit my bank account now.

    Thanks yet again.
     
    Charlotte likes this.
  12. Jan 18, 2018
  13. kahuuts

    kahuuts Newbie member PABnononaccred PABinit

    Location:
    Finland
    Haven't really liked them for a while now, especially the rule update they did in the past half a year sounds quite weird: "As required by our licensing regulation, any real money deposit is subject to wagering at least twice before it can be withdrawn."

    I always cringe when I see that kind of rules, I understand the 1x wagering rule but anything above that sounds fishy.
     
  14. Jan 19, 2018
  15. Valerius

    Valerius Member PABnononaccred

    Location:
    N/A
    I totally agree, one of the best, especially the lock feature, every respected casino should have that. I understood from someone else rizk has it as well.
     
    Charlotte likes this.
  16. Jan 19, 2018
  17. Charlotte

    Charlotte Accredited Casino Representative

    Occupation:
    Head of Product
    Location:
    Barcelona
    Hello,

    Thank you very much for your feedbacks - which I will forward to the SlotsMillion team, it's good to hear we are heading in the right direction and make some real changes for our players.

    The reward system is definitely a key point we want to take care of this year, along with a complete revision of our bonus engine. I'll keep you posted on that matter.

    We're currently working on the launch of our Slots Tournaments, which has been delayed for too long last year (for "performance optimisation/payment refactoring/welcoming a new casino in the network" reasons) which we will present on CasinoMeister in few weeks. With this we hope to make some changes in the experience on the casino (we also have in mind some exciting features for the v2 but that will come later on)

    @lockinlove: our Game department mentioned your request to me and I think it could be a real interesting feature for our players - in the same spirit of our bonus safeguard and lock withdrawal. If you are interested I can contact you if/when this feature makes its way to players Lobby.

    @Nate: I confirm we now allow withdrawals with EcopayZ

    @kahuuts: I'd like to copy a message I posted few months ago about it:
    "Note about real money wagering since I remember seeing someone commenting about it in another topic: the only restriction in place on real money is a rule for AML that requires that a player wagers at least twice each deposit. The intentions behind this rule are:

    - to prevent players from using our casino as a bank to transfer money from one method to another (for instance, making a deposit with a mobile solution - to have the invoice in their next phone bill, and withdraw with their bank account right away because they need some cash)
    - to protect ourselves against abuses since we do not apply any fee on deposits and withdrawals and for the time being we prefer to forbid a deposit refunding behavior rather than applying fees to all new "not-yet-trusted" players (penalizing everyone for the abuse of a few)

    We however tend to be flexible with this rule if the behavior of the player seems legitimate (for instance if a player gets a big win before having done those x2 wagering, we understand the player didn't mean to use us to move cash and so we allow the withdrawal) but it is totally up to the fraud department to take that decision case by case.
    "

    We enforce this term only when abuses are clear (Deposit to Withdrawal without even few spins) and the only purpose of it is to protect the casino from abusers. Non abusive players should never have to face this scenario.

    Regards
     
  18. Jan 19, 2018
  19. theapple

    theapple IR hates apples

    Occupation:
    i work... slave labor sort of work. like most of u
    Location:
    far far away
    They really are :) Their customer support is second to none and even if i had somewhat unpleasant chat with their rep (not Charlotte) i still like the place. Their support is really awesome though, remember how once i played BoD and won like $15 or so but the game wouldnt credit it to my account, contacted live chat they added $15 to my balance right away. A few mins later my old winnings appeared again so i contacted live chat again and they told me to keep the extra :oops: It wasnt added as bonus money or something like that, but pure cash and stuff like that is something that really makes you appreciate having good customer support. It happened like last summer and i still remember it ! :p

    A few things they could change though and id be playing there much more often, considering amount of slots they have. Not a fan of their bonus wagering especially because you cant use cash to wager it, and afaik they have no races or cashback or loyalty reward of any sorts and i suppose thats why people prefer places like VS. If you want to play with cash only its a good place, quick payouts and huge slots selection, awesome support but as i said it offers no extra kinks some other places do now so thats definitely something they could improve on.
     
    Charlotte likes this.
  20. Jan 19, 2018
  21. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    Their sister site, Ladylucks, is also pretty good.

    They have a weekly 100% deposit bonus every sunday and 50% every friday, although the wagering is pretty high at 50xB (compared to the likes of Betat, LeoVegas, etc, who have the same bonus structure, but only 35xB wagering), and slightly higher than Slots Millions' 48xB.

    They also have some strange exclusions from bonus play. You can play DOA with a bonus, But not Thunderstruck I or Thunderstruck II !! (There's actually a huge list of restricted games)

    But all in all a decent site, games run smoothly on the whole, KYC is pretty quick and painless, and payments are made within a reasonable time frame
     
    Last edited: Jan 19, 2018
    LadyJelena and Charlotte like this.
  22. Jan 19, 2018
  23. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    I tried getting videoslots to do that too. Blocking providers you dont want to be tempted to play would be cool and im sure other people would appreciate it too. Sometimes I stay away from casinos and they dont get my deposit because they have a certain provider I do not like at all but sometimes when I get some wine in me I wander over to them and then pissed off after I gave them some action lol. Even a cool down period would be amazing feature that no other casino has. For example you click the provider, drop down menu, cool off from this provider.. and a time period. 24 hours, 1 week, 1 month. How cool would that be?

    a reward system would finally be nice and I think most people would choose your casino more often than not. I personally like the feeling that if a session is going bad that at least I made some progress towards a reward system.

    I do think you guys should give players back what they earned on their old system or at least me ..haha. I made thousands in deposits and played an amazing amount of time time trying to get my next level and I was almost there and boom..you took it down.

    Good job guys! Really love how you take what players say quite seriously!

    btw how come Canadians are blocked from you sister site? Seems strange!

    And btw, I think my feedback is always so good, you guys should hire me for something. Ive always wanted to work with a casino and can always use more work :) lol
     
    Last edited: Jan 19, 2018
    Charlotte likes this.
  24. Mar 9, 2018
  25. pinnit2014

    pinnit2014 Senior Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    Looks like SM and LL have added DOA (back?) to the restricted games....along with IR?.:(
     
  26. Mar 9, 2018
  27. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    LL also have TSII restricted
     
  28. Mar 9, 2018
  29. pinnit2014

    pinnit2014 Senior Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    Must have only been a recent change re DOA. Shame.

    Only site iv seen that restrict TS and IR, which is weird.
     
  30. Mar 9, 2018
  31. wobble33

    wobble33 Senior Member

    Occupation:
    x
    Location:
    uk
    Looks like they have banned DHV also now when using a bonus? When i go to the game it says restricted to real funds only!
     
    pinnit2014 likes this.
  32. Mar 9, 2018
  33. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Ugh just when I give these guys credit and shout outs they go and take two steps back.

    Why remove immortal romance, danger etc from bonuses? zzzzz
     
    Supababe likes this.
  34. Mar 9, 2018
  35. Boris85

    Boris85 Full Member

    Location:
    UK
    Agreed - one of the best !
    Quick verification , quick withdrawals! All we need!

    Had a 6k hit a while ago - it was in my bank account the next day !

    No live chat on mobile though....

    I would recommend.
     
  36. Mar 9, 2018
  37. dbl88

    dbl88 Experienced Member

    Occupation:
    Tech support
    Location:
    Sweden
    Quick withdrawals? Nah, they dont have weekend cashout.. which is shite cuz i just deposited 20 euro and took 50% bonus, didnt even need to use the obnus so cancelled it and withdraw 200 euro.

    Shitty thing is i have to wait 3 days now though.

    Last time it made me lose 900 euro cuz of it.

    Since they dont accept more then 1 withdrawal at the same time.
     
  38. Mar 10, 2018
  39. asadzareef89

    asadzareef89 Meister Member MM

    Occupation:
    Admin Asst
    Location:
    United Kingdom
    I like the casino and selection of games, but wagering is very high on bonuses. Twice lost 300 quid wagering 10 quid bonus and i was doing 60p-1 quid bets as well most that time, as soon as wagering gets to 70% slots die for me

    But did manage 1 tiny withdrawal which was processed in hours

    Only thing, couldn't find raging rhino or monetzuma and if i remember correctly they had them before
     

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