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Slotsmillion error

Discussion in 'Online Casinos' started by lockinlove, Oct 26, 2016.

    Oct 26, 2016
  1. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    I strongly advise not playing here until support tells you everything is ok.

    They did an update a few hours ago and everything is a mess. The games are going black. if you win freespins, it kicks you out and when you come back in, the feature is gone.

    Support has no idea whats going on and said they will have to contact the software provider.


    $2 bet. great blue. 33 free games. retriggered. 48 free games. Get booted. Games and feature are no where to be found.

    Completely annoyed
     
  2. Oct 26, 2016
  3. BrianGhattas

    BrianGhattas Where's My Handpay?!?

    Occupation:
    Freelancer
    Location:
    Ottawa, Ontario
    I do gamble at Slot Millions on occasion. Hopefully they fix their bugs soon.
     
  4. Oct 28, 2016
  5. SlotsMillion

    SlotsMillion Dormant account

    Occupation:
    Bringing to players the best slots offer
    Location:
    Malta
    Hi lockinlove,

    Although you have already been speaking with our customer support department regarding this matter, I want to let you know that we will also give you an answer here so that all the players following this thread can be aware about the situation.

    At the moment, we are waiting for our games provider - Playtech - to get back to us with an explanation to find out what happened on Wednesday (08:24 CET) and a solution if it turns out that you have missing wins and missing free spins.

    We are expecting their answer at the beginning of the next week. We will let you know right away about it both here -publicly- and by email.

    Thank you for your understanding,
    SlotsMillion's team.
     
  6. Nov 2, 2016
  7. naththo

    naththo Experienced Member

    Occupation:
    Currently working as a clerk casual part time for
    Location:
    Adelaide, South Australia.
    Hi, I have same problem with Playtech Penguin Vacation, free spins not finished when it came up with connection error and it went blank too. I had talked to the assistance and I was told they are still awaiting response from playtech regarding issue problem with some of Playtech games that goes blank when error comes up not complete the spin or free spin/bonus. So I will wait for any news on this one. I haven't yet to see response from the rep here yet as I guess playtech hasn't response yet.

    Please steer clear of Playtech on all casino that is web based like videoslots, slotsmillion etc until this is sorted out.
     
  8. Nov 2, 2016
  9. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    I wouldnt hold out on response from this casino any longer. It looks like they are on a downhill spiral. I have lost faith in this casino completely.
     
  10. Nov 2, 2016
  11. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    I hope this email finds you well.

    We have decided to offer you a 100$ Free Bonus as, following an answer we received today, Playtech was not able to find any missing free spins and/or missing winnings on “Great Blue”.

    As there is nothing else we can do on our side but still want to thank you for your loyalty on SlotsMillion.com, we have decided to offer you the free bonus mentioned above.

    If you are not satisfied with this solution, you can request an account closure as we really did our best and cannot do anything more on our side.

    Once you will have confirm us you accept the free bonus, we will credit it on your lobby.




    wtf kind of email is this? Suggests I close my account if I dont like it?

    I find it very very very weird they say they cannot find an issue when its quite clear it isnt just me
     
  12. Nov 2, 2016
  13. SlotsMillion

    SlotsMillion Dormant account

    Occupation:
    Bringing to players the best slots offer
    Location:
    Malta
    Hello lockinlove,

    We did not answer you publicly in this thread earlier because we were still waiting for Playtech to finish their investigation, as PMnaththo said. Now that we have had the final result, I am able to come up with an answer.

    Exactly as mentioned in the email sent by our Customer Support manager, our game provider, Playtech, has told us that they did not find any trace of the missing free spins you mentioned nor winnings from them. If you'd like so, we can send you the copy of the email they send us today as a proof.
    All the information we can use to take a decision is: what you tell us you see in the game history (top right hand corner of the game) and what our game provider tells us he sees from his side. In your case and based on that conclusion from Playtech, we need you to understand that there is nothing else we can do apart from offering you a bonus to compensate the fact that the game crashed while you were playing.

    Regards,
    SlotsMillion's team.
     
    1 person likes this.
  14. Nov 2, 2016
  15. hhhelllo

    hhhelllo Senior Member

    Occupation:
    Modern age slavery
    Location:
    canada
    Wow..... I am quite suprised.. I am never playing there again...
     
  16. Nov 2, 2016
  17. mina1929

    mina1929 Senior Member

    Occupation:
    Food Catering
    Location:
    World
    I'll take the bonus thanks Slotsmillion :D
     
  18. Nov 2, 2016
  19. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    How is it possible I have 13 free spins left with a $2 bet on great blue and there is no record of this?

    I assume there wont be any record of this for the other players who had this issue too then?

    If this is what playtech is telling you, I dont think you should accept that as an answer.
     
  20. Nov 2, 2016
  21. hhhelllo

    hhhelllo Senior Member

    Occupation:
    Modern age slavery
    Location:
    canada
    You really think playtech gives a sh1t? It's probably an auto reply.
     
  22. Nov 2, 2016
  23. barbara12

    barbara12 Senior Member

    Occupation:
    Retired
    Location:
    Canada
    I hope Slotsmillion realizes that Lockinlove isn't the only player they've lost.
     
  24. Nov 4, 2016
  25. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    yeah well Im gonna take more money from them first or try. They get mad at me for winning so Im gonna win more and they can keep their damn rewards/bonuses!


    Deposited $400 last night. Cashing out $835! Left myself $45 to try and win alot more

    Usually I would play with it when I build my roll and make bigger bets going for the big win or bust..but since im mad at them. Cashout time!

    I know, its mean :(

    but they were mean to me first!
     
  26. Nov 4, 2016
  27. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This is simply not good enough, and Playtech are at fault as the bug is in their games. No way should a game round simply be deleted without trace, there should ALWAYS be an audit trail of the play. It's no different to having a software bug that deletes a random sum of money from your account, and the casino and software provider say they have absolutely no idea why it happened, nor how much was involved, but think that offering an arbitrary BONUS (not cash) will resolve the problem.

    Even where players accept such an offer, the fact that no one knows what happened and why means that the problem is NOT FIXED, and could happen again at any time.

    I am used to disconnects mid way through a bonus round with Microgaming, but I don't worry because their software doesn't simply lose it, it's waiting to be completed the next time I log on. I would expect the same level of security from an established provider like Playtech.

    The least they can do is ensure that they have proper audit capabilities within their software, so that when this type of issue occurs they can at least look at the logs and find out what went wrong and why.

    It seems that this kind of problem is widespread in browser based casinos, especially those that integrate games from a number of providers. There is something fundamentally lacking in the technical side of how this integration has been done, and it exposes players to this type of issue where no audit trail can be found to determine what happened.

    Perhaps operators should worry that such errors might not ONLY be deleting players' cash, they might be randomly ADDING to it, and this probably isn't something players will be raging about with CS.
     
  28. Nov 5, 2016
  29. naththo

    naththo Experienced Member

    Occupation:
    Currently working as a clerk casual part time for
    Location:
    Adelaide, South Australia.
    I got email from them here it is:

    Julien from Slotsmillion: Answer regarding your issue on "Penguin Vacation"
    SS
    SlotsMillion Customer Support




    Reply|
    Today, 2:15 AM
    You
    Dear Nathan,

    I hope this email finds you well.

    We have been contacted by Playtech today following your issue on “Penguin Vacation” of Monday night. Playtech confirmed that a technical problem happened on their end but are unable to recredit you the Free Spins lost when the technical issue happened on the game.

    We have been informed that you had to receive 119$ winnings on these free spins and as it is not possible to recredit them, we have decided to credit you an amount of 150$ although in such situation (as per our Terms and Conditions), we usually only refund the bet amount

    The cash money is available in your lobby.

    Thank you for your understanding and have a nice week end.

    Regards,
    Julien
    CS Manager
    Customer Support SlotsMillion.com
    Follow us - Facebook - Twitter
    SlotsMillion is the first Virtual Reality Casino in Real Money

    They are very helpful so far. Its not Slotsmillions fault, it is playtech issue problem was the one to start with. Slotsmillion did with an effort to contact with Playtech and they have found out why this such issue problem occured. I have just emailed to Julien with 12 screen shot starting from I first spin to bonus and then to 12th bonus spin, it stopped, got server error and it went blank. With the luck, I still have record in my playtech assigned id to the Slotsmillions and retrieved those images with screenshot. This was in game history that can be found in playtech games. The bonus was 15 I think remember for sure, not 100% and got 7 x multiplier is the one most definitely I remember. I forgot number of free spin though. Either 15 or 18 with my bet was $0.60 per spin full 20 lines.

    Hope this gives you a bit more confidence on Slotsmillion, they are helpful so far and they response pretty quick though. We never start arguement at all, we talk each other well so far, its a great customer service. Kudos to them!
     
  30. Nov 5, 2016
  31. naththo

    naththo Experienced Member

    Occupation:
    Currently working as a clerk casual part time for
    Location:
    Adelaide, South Australia.
    Exactly Playtech need to have same feature as Microgaming like saving the last spin to the file, so player can return after losing connection to retrieve it and play from there on without losing it.
     
  32. Nov 5, 2016
  33. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    I find this incredibly weird they resolved your playtech issue and not mine.

    I will try and pursue this through playtech


    Very very very strange case. Im sorry but how can they see his error but not mine.

    Quite fishy

    If playtech refuse answers is there another route I can go here? Because I would like to pursue this all the way, as I dont accept the answer "it got lost"

    There is absolutely no way they cant track my issue. What if a jackpot was won. "oh sorry cant find it"

    It must be part of being regulated that all game play can be audited no?

    Like seriously, 48 free games because I retriggered the bonus and it just got "lost"

    Im not buying it
     
  34. Nov 5, 2016
  35. naththo

    naththo Experienced Member

    Occupation:
    Currently working as a clerk casual part time for
    Location:
    Adelaide, South Australia.
    Example this: You see sound speaker symbol and spanner, click on spanner, select history, another dialog will pop up and then go to detailed search by click positive symbol, choose last 7 or 30 days. And it will come up with your previous game if it is still in your assigned playtech id that associated with Slotsmillion. If you find those screenshot, submit those to them. They will investigate further for you. Best send through email to Slotsmillion support or send to rep on casinomeister here.

    Slotsmillion error: casinomeisterscreenshot1.jpg,Nov 5, 2016
     
  36. Nov 5, 2016
  37. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Sadly it looks at though the game history was erased for some reason as its coming up with no results.
     
  38. Nov 5, 2016
  39. naththo

    naththo Experienced Member

    Occupation:
    Currently working as a clerk casual part time for
    Location:
    Adelaide, South Australia.
    Oh no! :( Thats not good. I am sorry to hear that.
     

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