Resolved Slotsmillion Conversion Limit

harmont

Newbie member
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Aug 21, 2016
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london
I logged into my slots million account yesterday and was offered a bonus of 30 free spins on depositing 20 euro. I made a deposit and received the 30 free spins. After playing the free spins I had won a total of €2.70. I then left the free spins game and started to play another game. I was aware at this point there would be a 35x wagering rule. After playing for some time I hit a win that brought my winnings to €795.46. Immediately I noticed my balance reduced to €300. I kept playing assuming I had to meet more wagering requirements for this to convert to cash. When this didn't happen I contacted help to enquire about the missing €495.46 to be told there was a conversion limit on this bonus along with wagering x 35. I emailed the site to request a full list of all my transaction and bet amounts in that whole session. I have spend most of today going forward and back with them. I manually added up all my bets up to the bet where I won the money they confiscated. By my calculations I would need to have wagered 94.50 before the conversion took place. I on placing the bet that brought my balance from 108 to the €795.46 had wagered €99.45 so as far as I was concerned I had passed the wagering and any funds as a result of this should be mine. I was then told that the conversion limit of 300 meant that any winnings would be reduced to 300. I argued I had met wagering before the big spin and was told I had to disregard the last €5 bet I made that led me to the big win. That meant that I had in fact wagered €94.45, 5 cent short of the wagering requirements. I am absolutely disgusted with this conversion rule. I think it is very unfair that There is a conversion limit and also a wagering limit attached to spins. I have tried arguing my case but am getting nowhere.I bascically lost €495.46 because I still had according to them had 5 cent to wager before the bonus funds were converted to cash. Can anyone advise me further on what I can do
 
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dunover

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I logged into my slots million account yesterday and was offered a bonus of 30 free spins on depositing 20 euro. I made a deposit and received the 30 free spins. After playing the free spins I had won a total of €2.70. I then left the free spins game and started to play another game. I was aware at this point there would be a 35x wagering rule. After playing for some time I hit a win that brought my winnings to €795.46. Immediately I noticed my balance reduced to €300. I kept playing assuming I had to meet more wagering requirements for this to convert to cash. When this didn't happen I contacted help to enquire about the missing €495.46 to be told there was a conversion limit on this bonus along with wagering x 35. I emailed the site to request a full list of all my transaction and bet amounts in that whole session. I have spend most of today going forward and back with them. I manually added up all my bets up to the bet where I won the money they confiscated. By my calculations I would need to have wagered 94.50 before the conversion took place. I on placing the bet that brought my balance from 108 to the €795.46 had wagered €99.45 so as far as I was concerned I had passed the wagering and any funds as a result of this should be mine. I was then told that the conversion limit of 300 meant that any winnings would be reduced to 300. I argued I had met wagering before the big spin and was told I had to disregard the last €5 bet I made that led me to the big win. That meant that I had in fact wagered €94.45, 5 cent short of the wagering requirements. I am absolutely disgusted with this conversion rule. I think it is very unfair that There is a conversion limit and also a wagering limit attached to spins. I have tried arguing my case but am getting nowhere.I bascically lost €495.46 because I still had according to them had 5 cent to wager before the bonus funds were converted to cash. Can anyone advise me further on what I can do

Very little. The terms are there, they applied them and you have got a free e300. You were just unlucky as to when that spin came in. :thumbsup:
 

miso

Meister Member
MM
Joined
Mar 27, 2012
Location
Ireland
Same as the other thread, the max cashout is there when claiming the bonus. And again, can't they just call it maximum withdrawal like any other site, not conversion limit ffs.
 

harmont

Newbie member
PABaccred
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Joined
Aug 21, 2016
Location
london
Same as the other thread, the max cashout is there when claiming the bonus. And again, can't they just call it maximum withdrawal like any other site, not conversion limit ffs.

Their way of explainig it it after wagering requirements are met, any winnings over 300 are confiscated whilst any winnings under can be kept. I have encl0sed a screen shot. Are they allowed to disguise it as a conversion limit. They are saying had I have wagered another 5 c the total 795 would have been available for withdrawal so in effect you are penalised for winning Bonus terms JS.png
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
I do think that the casino ought to use some discretion if we're talking about 5c, as I understand it. I don't think anyone in their right mind would willingly forfeit a few hundred £s for such a tiny amount!

I'd be annoyed too :cool:
 

harmont

Newbie member
PABaccred
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Joined
Aug 21, 2016
Location
london
I do think that the casino ought to use some discretion if we're talking about 5c, as I understand it. I don't think anyone in their right mind would willingly forfeit a few hundred £s for such a tiny amount!

I'd be annoyed too :cool:

I'm extremley annoyed. What are the chances of that happening. It makes me think even more these things are rigged
 

maxd

Complaints (PAB) Manager
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Jan 20, 2004
Location
Saltirelandia
I'm extremley annoyed. ...

You and me both. I see you originally posted here 6 minutes before you filed your PAB. That almost certainly had to be intentional and I don't appreciate it.

Furthermore your ongoing posts here can, and probably will, kill your PAB. Try reading the PAB FAQ, especially section 3.12.

Get back to me with your decision on how you want to proceed. Further disregard for the FAQ guidelines will be taken as your decision to kill your current PAB and forgo the PAB service in the future.
 
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