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Resolved Slotsmillion Conversion Limit

Discussion in 'Casino Complaints - Bonus Issues' started by harmont, May 20, 2017.

    May 20, 2017
  1. harmont

    harmont Newbie member PABnorogue PABaccred

    Occupation:
    self employed
    Location:
    london
    I logged into my slots million account yesterday and was offered a bonus of 30 free spins on depositing 20 euro. I made a deposit and received the 30 free spins. After playing the free spins I had won a total of €2.70. I then left the free spins game and started to play another game. I was aware at this point there would be a 35x wagering rule. After playing for some time I hit a win that brought my winnings to €795.46. Immediately I noticed my balance reduced to €300. I kept playing assuming I had to meet more wagering requirements for this to convert to cash. When this didn't happen I contacted help to enquire about the missing €495.46 to be told there was a conversion limit on this bonus along with wagering x 35. I emailed the site to request a full list of all my transaction and bet amounts in that whole session. I have spend most of today going forward and back with them. I manually added up all my bets up to the bet where I won the money they confiscated. By my calculations I would need to have wagered 94.50 before the conversion took place. I on placing the bet that brought my balance from 108 to the €795.46 had wagered €99.45 so as far as I was concerned I had passed the wagering and any funds as a result of this should be mine. I was then told that the conversion limit of 300 meant that any winnings would be reduced to 300. I argued I had met wagering before the big spin and was told I had to disregard the last €5 bet I made that led me to the big win. That meant that I had in fact wagered €94.45, 5 cent short of the wagering requirements. I am absolutely disgusted with this conversion rule. I think it is very unfair that There is a conversion limit and also a wagering limit attached to spins. I have tried arguing my case but am getting nowhere.I bascically lost €495.46 because I still had according to them had 5 cent to wager before the bonus funds were converted to cash. Can anyone advise me further on what I can do
     
    Last edited: May 20, 2017
  2. May 20, 2017
  3. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Very little. The terms are there, they applied them and you have got a free e300. You were just unlucky as to when that spin came in. :thumbsup:
     
  4. May 20, 2017
  5. miso

    miso Meister Member MM

    Occupation:
    accountant
    Location:
    Ireland
    Same as the other thread, the max cashout is there when claiming the bonus. And again, can't they just call it maximum withdrawal like any other site, not conversion limit ffs.
     
  6. May 20, 2017
  7. harmont

    harmont Newbie member PABnorogue PABaccred

    Occupation:
    self employed
    Location:
    london
    Their way of explainig it it after wagering requirements are met, any winnings over 300 are confiscated whilst any winnings under can be kept. I have encl0sed a screen shot. Are they allowed to disguise it as a conversion limit. They are saying had I have wagered another 5 c the total 795 would have been available for withdrawal so in effect you are penalised for winning Slotsmillion Conversion Limit: Bonus terms JS.png,May 20, 2017
     
  8. May 20, 2017
  9. goatwack

    goatwack Calendar Time for Buddy CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    I do think that the casino ought to use some discretion if we're talking about 5c, as I understand it. I don't think anyone in their right mind would willingly forfeit a few hundred £s for such a tiny amount!

    I'd be annoyed too :cool:
     
  10. May 20, 2017
  11. harmont

    harmont Newbie member PABnorogue PABaccred

    Occupation:
    self employed
    Location:
    london
    I'm extremley annoyed. What are the chances of that happening. It makes me think even more these things are rigged
     
  12. May 22, 2017
  13. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    You and me both. I see you originally posted here 6 minutes before you filed your PAB. That almost certainly had to be intentional and I don't appreciate it.

    Furthermore your ongoing posts here can, and probably will, kill your PAB. Try reading the PAB FAQ, especially section 3.12.

    Get back to me with your decision on how you want to proceed. Further disregard for the FAQ guidelines will be taken as your decision to kill your current PAB and forgo the PAB service in the future.
     
  14. May 22, 2017
  15. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    FTR, the OP has contacted me and has opted for the PAB to continue.
     
  16. May 23, 2017
  17. harmont

    harmont Newbie member PABnorogue PABaccred

    Occupation:
    self employed
    Location:
    london
    I would like to add I have had a call from Slotsmillion and my money has been returned to me. Thank you so much Slots Million
     

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