Resolved SlotsMillion accepting deposits from restricted jurisdiction

[canuckguy1983]

Ive been playing @SlotsMillion for many many years... over the past 10 days or so i've made the following deposits...

March 24th, 2023 $250
March 28th, 2023 $250
March 28th, 2023 $50
March 23rd, 2023 $250
April 2nd, 2023 $250
April 2nd, 2023 $250
April 2nd, 2023 $250
April 2nd, 2023 $250
April 3rd, 2023 $250
April 3rd, 2023 $250
April 3rd, 2023 $250

Totalling $2550

They accepted the deposits without an issue and allowed me to play through my funds and of course lose... which i always expect to do when gambling online. This is where it gets sketchy. I receive an email this morning alerting me of my $186 in cashback thats been added to my account. I go to log on this morning and i receive a message " YOUR ACCOUNT HAS BEEN CLOSED" upon messaging the live chat they made me aware that the casino no longer accepts players from Ontario and its been like this for a couple months now..... Here are my questions.... why was I never notified of this? through email or any other means... In all of my research , by law casinos are required to notify players of this change. Why did they allow me to make all the deposits from March 24th - April 3rd ? Is it not the responsibility of the Casino to not allow players from Ontario? seems very odd and bizzare to me. They violated their license and and allowed deposits from a jurisdiction where they are not allowed to operate. Should I not be reimbursed for these deposits? How many others has this casino done this to? Should I report them to the authorities? looking for any advice... thank you.

Read what we think of this casino here at Casinomeister!

 

[hogexd]

Surely a big mistake on their end. They have to return the deposits right?

 

[mina1929]

Maybe a good idea to check for country restriction updates in their terms before depositing anywhere. (note to myself}

You can ask them nicely to return your deposits for those dates

 

[canuckguy1983]

Maybe a good idea to check for country restriction updates in their terms before depositing anywhere. (note to myself}

You can ask them nicely to return your deposits for those dates

I’ve been playing on this site for over 7 years and depositing multiple times weekly. Why would I read the terms and country restrictions before every time I deposit ? If their country restrictions change should it not be their responsibility to let players no? Or at least not allow deposits from a restricted country/province. @SlotsMillion ?

 

[hogexd]

I’ve been playing on this site for over 7 years and depositing multiple times weekly. Why would I read the terms and country restrictions before every time I deposit ? If their country restrictions change should it not be their responsibility to let players no? Or at least not allow deposits from a restricted country/province. @SlotsMillion ?

I agree. Haven’t played there, but by the looks of it, they’re quite well established(?)

So they really should be notifying players, especially long-time, active ones that they will be closing services in their market.

 

[canuckguy1983]

I agree. Haven’t played there, but by the looks of it, they’re quite well established(?)

So they really should be notifying players, especially long-time, active ones that they will be closing services in their market.

That’s where my frustration comes from. Couldn’t agree more.

 

[helafast]

Quick Question - What method were you using to deposit? Pretty much all of our deposit methods are blocked on Non-licensed casinos?
Even E-Wallets are blocked, so I'm unsure how you even deposited?

 

[canuckguy1983]

My deposits are made via paysafe card.

 

[helafast]

I was fairly certain paysafe was removed as an option for us a few years ago, along with the prepaid mastercards?

Never the less, @SlotsMillion should not have accepted your deposits and I believe they should be returned to you. I suggest you open a PAB with @maxd, he maybe able to help you out.

For future though, you can do a google search for igaming ontario and they will list the sites that are currently licensed that you are legally ok to play at - this will avoid any future issues. PaySafeCard is not an option for deposits though.

Good luck, I know it sucks to be in this situation

 

[canuckguy1983]

I was fairly certain paysafe was removed as an option for us a few years ago, along with the prepaid mastercards?

Never the less, @SlotsMillion should not have accepted your deposits and I believe they should be returned to you. I suggest you open a PAB with @maxd, he maybe able to help you out.

For future though, you can do a google search for igaming ontario and they will list the sites that are currently licensed that you are legally ok to play at - this will avoid any future issues. PaySafeCard is not an option for deposits though.

Good luck, I know it sucks to be in this situation

appreciate your msg... sorry, what is a PAB and what is @maxd 's role.... how can he help out? thank you

 

[canuckguy1983]

Just to show and be transparent. Here are the deposit receipts from @SlotsMillion that I made with paysafe card. Should’ve never been allowed to take my money if they’re not licensed in Ontario no? Really hoping I hear from them soon about a refund. @maxd @helafast

[maxd says: attachments removed, not appropriate for a case you want to take to arbitration (= the PAB process).]

 

[helafast]

Hi @canuckguy1983 I would hold off on any further posts on this until Max has a chance to review your case. In order to get things moving you can read the information attached. Please ensure you follow the rules associated with this process to ensure things go smoothly.

Player Arbitration Service (PAB)

HeLAfAsT

 

[canuckguy1983]

Hi @canuckguy1983 I would hold off on any further posts on this until Max has a chance to review your case. In order to get things moving you can read the information attached. Please ensure you follow the rules associated with this process to ensure things go smoothly.

Player Arbitration Service (PAB)

HeLAfAsT

Thanks so much for the info. This is all new to me so I appreciate your input. I will wait for @maxd to review it. Again, thanks very much.

 

[Oliver_re]

Ive been playing @SlotsMillion for many many years... over the past 10 days or so i've made the following deposits...

March 24th, 2023 $250
March 28th, 2023 $250
March 28th, 2023 $50
March 23rd, 2023 $250
April 2nd, 2023 $250
April 2nd, 2023 $250
April 2nd, 2023 $250
April 2nd, 2023 $250
April 3rd, 2023 $250
April 3rd, 2023 $250
April 3rd, 2023 $250

Totalling $2550

They accepted the deposits without an issue and allowed me to play through my funds and of course lose... which i always expect to do when gambling online. This is where it gets sketchy. I receive an email this morning alerting me of my $186 in cashback thats been added to my account. I go to log on this morning and i receive a message " YOUR ACCOUNT HAS BEEN CLOSED" upon messaging the live chat they made me aware that the casino no longer accepts players from Ontario and its been like this for a couple months now..... Here are my questions.... why was I never notified of this? through email or any other means... In all of my research , by law casinos are required to notify players of this change. Why did they allow me to make all the deposits from March 24th - April 3rd ? Is it not the responsibility of the Casino to not allow players from Ontario? seems very odd and bizzare to me. They violated their license and and allowed deposits from a jurisdiction where they are not allowed to operate. Should I not be reimbursed for these deposits? How many others has this casino done this to? Should I report them to the authorities? looking for any advice... thank you.

I think they should return everything and not risk their license in other states and countries. the act is not humane and dishonest, even though it is a casino

 

[mina1929]

I’ve been playing on this site for over 7 years and depositing multiple times weekly. Why would I read the terms and country restrictions before every time I deposit ? If their country restrictions change should it not be their responsibility to let players no? Or at least not allow deposits from a restricted country/province. @SlotsMillion ?

Yes I totally agree that they should let players know. What I was trying to say was for myself to check if I was to deposit anywhere from now on as Australians don't have much of a choice in casinos so that is why I put, note to self.

I hope you get your deposits back, I think you should

 

[maxd]

appreciate your msg... sorry, what is a PAB and what is @maxd 's role.... how can he help out? thank you

@canuckguy1983 , a PAB is a Player Arbitration request that you can submit to us to have us investigate your case. The PAB Rules are here -- Player Arbitration Policies and Procedures -- and a guide to the process begins here: How to submit a Player Arbitration (PAB) Ticket - Casinomeister Forum .

Casinomeister has offered the PAB service free of charge to forum members in good standing since 2001. My assistant, @GourdFollower and I, manage the PAB process for Casinomeister and have done since 2008. In that time we've handled roughly 6000 player complaints and recovered something like 6-7M USD for those players.

FWIW we have a good working relationship with the folks at Slotsmillion -- we've known them since they started -- and I would expect we should be able to get your issue processed fairly quickly.

If the PAB process is of interest to you please do read the Player Arbitration Policies and Procedures ; failure to comply with the PAB Rules could slow, damage or even cancel your PAB.

Regards,
Max Drayman
Player Arbitration (PAB) Manager, Casinomeister.com

PS. thread title changed to better reflect the issue at hand.

 

[canuckguy1983]

.

 

[GourdFollower]

@canuckguy1983

As you will know from having read the Player Arbitration Policies and Procedures, posting in public while you have an active PAB is a violation of your PAB obligations.

If you wish for us to continue working on your PAB then you must stop posting about your PAB issue on the forums.

If you continue to do so, your PAB will be closed.

Regards,
GourdFollower
Assistant to Max Drayman, Player Arbitration (PAB) Manager, Casinomeister.com

 

[canuckguy1983]

@canuckguy1983

As you will know from having read the Player Arbitration Policies and Procedures, posting in public while you have an active PAB is a violation of your PAB obligations.

If you wish for us to continue working on your PAB then you must stop posting about your PAB issue on the forums.

If you continue to do so, your PAB will be closed.

Regards,
GourdFollower
Assistant to Max Drayman, Player Arbitration (PAB) Manager, Casinomeister.com

oh shoot, i didn't realize. My mistake. I will stop now. thanks for the reminder.

 

[SlotsMillion]

Ive been playing @SlotsMillion for many many years... over the past 10 days or so i've made the following deposits...

March 24th, 2023 $250
March 28th, 2023 $250
March 28th, 2023 $50
March 23rd, 2023 $250
April 2nd, 2023 $250
April 2nd, 2023 $250
April 2nd, 2023 $250
April 2nd, 2023 $250
April 3rd, 2023 $250
April 3rd, 2023 $250
April 3rd, 2023 $250

Totalling $2550

They accepted the deposits without an issue and allowed me to play through my funds and of course lose... which i always expect to do when gambling online. This is where it gets sketchy. I receive an email this morning alerting me of my $186 in cashback thats been added to my account. I go to log on this morning and i receive a message " YOUR ACCOUNT HAS BEEN CLOSED" upon messaging the live chat they made me aware that the casino no longer accepts players from Ontario and its been like this for a couple months now..... Here are my questions.... why was I never notified of this? through email or any other means... In all of my research , by law casinos are required to notify players of this change. Why did they allow me to make all the deposits from March 24th - April 3rd ? Is it not the responsibility of the Casino to not allow players from Ontario? seems very odd and bizzare to me. They violated their license and and allowed deposits from a jurisdiction where they are not allowed to operate. Should I not be reimbursed for these deposits? How many others has this casino done this to? Should I report them to the authorities? looking for any advice... thank you.

Dear Canuckguy1983,

We have emailed you regarding which path we are taking to assist you in the best way possible and resolute your case as per our TandCs.

Any further queries, please do not hesitate in reaching out to our customer support agents.

 

[maxd]

@SlotsMillion , please note that the player has a PAB in progress and as per the PAB Rules he is not at liberty to post here until the PAB is complete or he asks us to close it.

Also, as explained in our PM conversation, you'll need to be approved by @Casinomeister before you can represent yourself as an official speaking for the casino.

Regards,
Max Drayman
Player Arbitration (PAB) Manager, Casinomeister.com

 

[maxd]

@canuckguy1983 , I've received your PM that you've received your returned deposits. Excellent news! Your PAB has been marked as "Resolved" and closed. Thread title updated here accordingly.

- Max