1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Slotsmillion 5k win exit game and not updated in balance (recorded video session)

Discussion in 'Online Casinos' started by LoopsterAU, May 12, 2018.

    May 12, 2018
  1. LoopsterAU

    LoopsterAU Full Member

    Occupation:
    Network Admin
    Location:
    Melbourne, Australia
    Hi guys... don't like to bitch much... especially against a trusted casino like Slotsmillion which i am thankful for still allowing us Aussies to play at.

    I did a $200 deposit on 12/05/18 and jumped on a game I have never played at by Wazdan gaming called Magic Target and did $10 spins right off the bat (no bonus).

    Was down to $22.50 and on my spin of $10 I hit a massive 5k win... All recorded in a video session (10000 50c coins)

    After exiting game it shows a balance of $22.50 like the bet wasn't accepted... The whole session is recorded on video thankfully and I have sent it to Slotsmillion support who I hope will do the right thing and verify it but I am angry at because in the past 2 weeks this is the second time something dodgy like this has happened to me.

    I had a $200 deposit at Emucasino where I jumped into a game Birds of thunder from Habanero gaming give an error after 4 free spins (unable to resume) on $7.50 a spin and am still waiting for their enquiry from the gaming provider 2 weeks later.

    Like i said hopefully the do the right thing and admit it was an error on their end and fix it all up but if not please provide how i can upload the video (702mb)
     
  2. May 12, 2018
  3. Steviedoo

    Steviedoo Senior Member

    Occupation:
    Writer
    Location:
    South
    Sometimes reopening the game will bring back the balance.
    Slotsmillion is a good casino.
    Maybe you should contact charlotte on here.
     
  4. May 12, 2018
  5. LoopsterAU

    LoopsterAU Full Member

    Occupation:
    Network Admin
    Location:
    Melbourne, Australia
    I have raised a support ticket with their support and uploaded my whole session video slip so hopefully it is all resolved.

    a 500x win on a single spin is something that cannot be ignored esp on a $10 bet

    I trust this casino very much and am thankful they still allow us Aussies to play at (which isn't RTG games) but it feels like something in their API fails to update their balance.

    This isn't the first time something like this has happened to me. I am still waiting to hear back from Emu casino from over 2 weeks ago where I hit a free spin round at $7.50 a spin on Birds of thunder from Habanero gaming and it gave an error after 4 free spins unable to resume the free spin session (this game provides 10 free spins plus extra spins if certain things land on the reels)

    It may be an error with their provider and not slotsmillion themselves but hopefully after they review my video session they can see what happened.
     
  6. May 14, 2018
  7. LoopsterAU

    LoopsterAU Full Member

    Occupation:
    Network Admin
    Location:
    Melbourne, Australia
    Can a mod please remove this thread thanks.
     
  8. May 14, 2018
  9. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    How was it resolved
     
  10. May 14, 2018
  11. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    threads, like internet weiner pics, are forever
    no deletey, sowwy
     
    theapple and goatwack like this.
  12. May 14, 2018
  13. Steviedoo

    Steviedoo Senior Member

    Occupation:
    Writer
    Location:
    South
    Why
     
  14. May 16, 2018
  15. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Threads are not usually deleted here. If it was resolved to your satisfaction, it would be good of you to post so.

    I had a bonus game not finish playing out once, the casino was unable to obtain the final result from the provider, which seems odd, as I always understood the win amount was determined before we saw the "eye candy" of the free spins play out. But while I was not 100% happy, they did provide compensation in excess of what I had won so far and had screenshotted.

    I've had others where the casino did obtain results from the provider.

    If you have been completely shut down by them, or do not feel you were offered a fair settlement, you can say that you have doing a PAB.
     
  16. May 16, 2018
  17. LoopsterAU

    LoopsterAU Full Member

    Occupation:
    Network Admin
    Location:
    Melbourne, Australia
    Hi everyone.

    I only asked for it to be removed because Charlotte (rep on here) was being extremely helpful since Steviedoo suggested I contact her.

    I also just heard back not long ago from her that Wazdan confirmed the win in the system and the fact that it wasn't received for some reason to Slotsmillion's platform so they will look into the reason and make sure it doesn't happen again in the future for any other players. I am just waiting to get an email from customer service who Charlotte has advised me has been given the green light to credit the win to my account so if I do not respond on here any further it means that everything has worked out correctly.

    I was 99% sure that I had nothing to worry about since it is a fair and trusted casino and once that email comes through and the balance comes up in the account it will remove that 1% of doubt that came along when it occurred.
     

Share This Page