SlotsMagic - T&C Changes Whilst on Bonus Help Please :(

JGslots

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Hello Folks! Please can you help me here?

Let me start from the beginning...

They had an offer at Slots Magic,
-3 x 50% bonus offers = put £100 get £50.
- IF you LOSE all 3 then you get £100 bonus

Ok, so I basically got up to £1000 on the free £100...So your following?
Today I have noticed the Bonus T&C have changed.

Wagering on the active bonus is x60 bonus.
According to their new terms the bonus is now X40
- this hasnt been changed on my account

Wagering on Games by GVG count 100%, all other slot games count 60%
YESTERDAY it stated all other slots count 75%
- this HAS been applied to my ACTIVE bonus


This isnt really fair in my opinion. Why apply higher wagering whilst I have an active bonus?
So now Im having to wager X60 AND slots only counting 60% from the providers I play.


Can anyone advise me on this? or is the Slots Magic rep still active?


Rob
 
Be careful with Bonuses!
It is crucial  that you understand and agree to the terms and conditions of any bonus that you accept. Most of the complaints that come through our arbitration service are bonus related; it would be safe to say that there are tens of thousands of players who have never complained because they realized after the fact that they did not understand or had never read the terms. Nothing in a casino is free – so whenever you see “free” being used, there are stipulations. It is important for you to understand that.

Please check out our Bonus Section that lists the offers given by our Accredited Casinos. No deposit bonuses, welcome bonuses (AKA sign up bonuses [SUBs]), exclusive bonuses, reload bonuses, free spin bonuses...all this and more!

JGslots

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Krystal_ego is a very good rep, and active on these forums. She was last online today, send her a PM first:

https://www.casinomeister.com/forums/members/krystal_ego.html

SlotsMagic are a great casino so I would trust this to be sorted out without much trouble. Keep us updated :)


I've played on and off there since it was Jackpot Party, when Josh was the VIP manager hehe.

I have really made it hard work this week. I had £0.05 left from the last 50% match, so that wagering attached itself to the free £100 too. I just assumed the bonus funds at £0.05 would have gone to cash, the slot I was playing had a min bet of £0.30 too.

I've never had terms change whilst on an active bonus before. Hopefully they can see the light :)
 

EGO

Official Rep: SlotsMagic, PlayOJO and DrueckGlueck
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May 2, 2014
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Apologies you got caught up in the change

As you started before the Terms changed you can go ahead and play under the old Terms
Please contact Support with the details and they will arrange everything for you
They have been advised

And this of course applies to anyone else in the same situation


I've played on and off there since it was Jackpot Party, when Josh was the VIP manager hehe.

I have really made it hard work this week. I had £0.05 left from the last 50% match, so that wagering attached itself to the free £100 too. I just assumed the bonus funds at £0.05 would have gone to cash, the slot I was playing had a min bet of £0.30 too.

I've never had terms change whilst on an active bonus before. Hopefully they can see the light :)
 

JGslots

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webmeister
PABinit
Joined
Feb 12, 2013
Location
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Apologies you got caught up in the change

As you started before the Terms changed you can go ahead and play under the old Terms
Please contact Support with the details and they will arrange everything for you
They have been advised

And this of course applies to anyone else in the same situation


Hi Krystal,

Thanks for your help. I have been on the live chat and they don't really know, they have told me they will get back to me by email.

Rob
 

JGslots

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Just received an email. The bonus has been removed and re-added with the correct wagering. Thanks very much for your help.

Rob
 
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