Stewiethecrazy
Dormant Account
- Joined
- Nov 7, 2014
- Location
- New Zealand
Hi Guys,
A really valuable lesson was learnt today.
Well, I have learnt this earlier but I made a mistake by not reading the T&C.
Long story short, I am a regular player at Slotsmagic (don`t ask why...I can`t explain) and deposit/play/lose weekly on their site.
Currently they are running this 25 free spins per day promotion. The other day I deposited some money played and lost. Before I left I used up my free spin offer and converted my loyalty points so I got like $7-8 to play with. For me it is extremely low my average deposits are ~$100.
I started to play with the Steaming pile of shit Tower and the game was hotter than Jessica Alba and Megan Fox fighting for me naked in a pool of melted butter. I had features after features and ran my balance above $300.
As an avid gambler I kept playing, had ups and downs and I decided to withdraw $200.
I was totally oblivious to the fact that there would be cap on my withdrawal as I just thought I needed to play through my winnings on the 25 freespins (was something like $2-3) so I was happy. Yes my fault, you don`t have to remind me.
My withdrawal wasn`t cleared in 24 hours so I contacted live chat and checked with them. The person on the other end checked my account and said it was all sweet and the moolah should be processed in the next 24 hours.
I was happy chappy.
And then the email this morning arrived.
"Hello ****,
I tried calling you today but I couldn't reach you.
I'm contacting you to inform you that while the payments department were checking the withdrawal you requested, they noticed you were in breach of our bonus policy.
As per our Bonus terms and conditions, if you received a free bonus (no deposit bonus/refer a friend bonus/registration bonus/winnings from free spins etc.) the maximum you can win is 100.
As you have won 200 from free spins we have removed 100 and sent the other 100 back your card ********.
Please take the time to read our bonus policy, which you can find here. It’s important to know the conditions of the bonuses.
We are always here to help you, so if you have any questions or if you need anything, please don't hesitate to contact us."
I had to laugh as of course the guy has never tried to call me. I had no missed calls on my mobile and I guarantee I would have waken up if he`d called the land line as the phone is right next to my bed.
Oh well, as i said I don`t expect anything out of this, it was my mistake not being careful...and taking any kind of bonus/freespins at all.
Just wanted to remind all newbies and non bonus takers that we need need to be very vigilant and make sure we are aware of the terms we are playing under.
By the way, Guts was fantastic the other day, their customer service was outstanding. Wow, just wow.
Take care guys and good luck out there!
Stewie
A really valuable lesson was learnt today.
Well, I have learnt this earlier but I made a mistake by not reading the T&C.
Long story short, I am a regular player at Slotsmagic (don`t ask why...I can`t explain) and deposit/play/lose weekly on their site.
Currently they are running this 25 free spins per day promotion. The other day I deposited some money played and lost. Before I left I used up my free spin offer and converted my loyalty points so I got like $7-8 to play with. For me it is extremely low my average deposits are ~$100.
I started to play with the Steaming pile of shit Tower and the game was hotter than Jessica Alba and Megan Fox fighting for me naked in a pool of melted butter. I had features after features and ran my balance above $300.
As an avid gambler I kept playing, had ups and downs and I decided to withdraw $200.
I was totally oblivious to the fact that there would be cap on my withdrawal as I just thought I needed to play through my winnings on the 25 freespins (was something like $2-3) so I was happy. Yes my fault, you don`t have to remind me.
My withdrawal wasn`t cleared in 24 hours so I contacted live chat and checked with them. The person on the other end checked my account and said it was all sweet and the moolah should be processed in the next 24 hours.
I was happy chappy.
And then the email this morning arrived.
"Hello ****,
I tried calling you today but I couldn't reach you.
I'm contacting you to inform you that while the payments department were checking the withdrawal you requested, they noticed you were in breach of our bonus policy.
As per our Bonus terms and conditions, if you received a free bonus (no deposit bonus/refer a friend bonus/registration bonus/winnings from free spins etc.) the maximum you can win is 100.
As you have won 200 from free spins we have removed 100 and sent the other 100 back your card ********.
Please take the time to read our bonus policy, which you can find here. It’s important to know the conditions of the bonuses.
We are always here to help you, so if you have any questions or if you need anything, please don't hesitate to contact us."
I had to laugh as of course the guy has never tried to call me. I had no missed calls on my mobile and I guarantee I would have waken up if he`d called the land line as the phone is right next to my bed.
Oh well, as i said I don`t expect anything out of this, it was my mistake not being careful...and taking any kind of bonus/freespins at all.
Just wanted to remind all newbies and non bonus takers that we need need to be very vigilant and make sure we are aware of the terms we are playing under.
By the way, Guts was fantastic the other day, their customer service was outstanding. Wow, just wow.
Take care guys and good luck out there!
Stewie