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SLOTSMAGIC - games in restricted list

Discussion in 'Casino Complaints - Bonus Issues' started by Lemurz, Dec 1, 2015.

    Dec 1, 2015
  1. Lemurz

    Lemurz Dormant account

    Occupation:
    engineer
    Location:
    Moscow
    This is not a casino! This is bullshit at all.

    This is not a casino! This is bullshit place.
    They void my $2000 winnings with new added games in restricted list.
    I played there a lot of time before with bonus.
    Allways was ok. Last week I played (100+100 matchme bonus) and won in DOA more than USD 1500 and a bit more in other games.
    I put 2000 for withdrawal and they void my rare win.
    After chat I discover that they have add to restricted list Jackpot , Live Casino/ Live Dealer, : Blood Suckers™, Kings of Chicago™, Dead or Alive™, Devil's Delight™, The Wish Master™, Champion of the Track™, Robin Hood: Shifting Riches™, Jackpot 6000, Mega Joker, Piggy Riches, SuperMonopoly, Secret of the Stones.

    I don't know what to do. They are pretty shit liers. With this rules they can void anything anytime.
     
    1 person likes this.
  2. Dec 1, 2015
  3. Lemurz

    Lemurz Dormant account

    Occupation:
    engineer
    Location:
    Moscow
    The never send any notification about update in T&C. But everyday I got spam from them.
     
  4. Dec 1, 2015
  5. dave1888

    dave1888 Meister Member PABnononaccred2 mm1

    Occupation:
    Customer Advisor/Stockroom Picker
    Location:
    Bonnie Scotland!
    Dead or Alive has been restricted here for ages. I know this because it was in the restricted list when I was playing with a bonus weeks ago. Make sure to get that list before starting a bonus anywhere. You have no leg to stand on here I'm afraid if it's a restricted slot it's a restricted slot.
     
    1 person likes this.
  6. Dec 1, 2015
  7. Lemurz

    Lemurz Dormant account

    Occupation:
    engineer
    Location:
    Moscow
    For normal play the must pop up notification when I open restricted slot or game or block for play when bonus is activated like in other NORMAL casinos.
     
  8. Dec 1, 2015
  9. dave1888

    dave1888 Meister Member PABnononaccred2 mm1

    Occupation:
    Customer Advisor/Stockroom Picker
    Location:
    Bonnie Scotland!
    Not all casinos have this feature. I understand you are angry and it must suck to lose out on all that cash. Slots Magic are a good casino though. Explain to them you didn't know DOA was restricted and ask for your deposit back. Always request a list of the terms and conditions so this doesn't happen again. Also worth checking your Loyalty points balance you may just get a nice surprise if you wagered lots. They are a good casino just a bit annoying the wagering REQ contributions are kind of low.
     
    1 person likes this.
  10. Dec 1, 2015
  11. philderby1

    philderby1 Senior Member

    Occupation:
    factory worker
    Location:
    derby
    totally agree, I wont play there ever!
     
  12. Dec 1, 2015
  13. bowki

    bowki Senior Member

    Occupation:
    -
    Location:
    Germany
    I know exactly how you feel. They confiscated almost 3000€ winnings because i used the wrong deposit method for a 100% bonus over a year ago. And im still angry when i think about it. Wasnt a problem when i lost before btw. And they changed that rule a couple of month later. :rolleyes: You can try to contact the rep here. Never deposited another Cent there.

    I know this doesnt help you and you are very angry at the moment. Nothing worse than winning and dont feel you did anything wrong just to find out you dont get your wins. :(

    Sorry buddy :(
     
  14. Dec 1, 2015
  15. nutnut

    nutnut 30 day suspension - trollish behavior

    Occupation:
    IP consultant
    Location:
    england
    How can anyone justify this, even if the game is not allowed it should warn the player. Won't ever use them knowing this now.
     
    2 people like this.
  16. Dec 2, 2015
  17. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    To be fair, There rules are pretty pretty clear, I am not agreeing with some of there outrageous rules because some are stupid including wager

    @bowki if thats true and confiscated wins due to getting bonus with wrong deposit than at least they should refund any deposits back used if any wins would of been void, Beter still if the bonus was granted than they should of honoured it
     
  18. Dec 2, 2015
  19. bebo67

    bebo67 Meister Member MM PABnonaccred

    Occupation:
    Im on Google and write. Thats all you need to know
    Location:
    Ontario Canada
    Why would certain games be on a restricted list for bonuses?
     
  20. Dec 2, 2015
  21. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Thread title changed to better reflect the OP's actual issue.

    Read the Terms buddy! If you want a feature added, ask for it. The casino's Accreditation should not be dependant on your ability to read basic instructions.
     
    2 people like this.
  22. Dec 2, 2015
  23. Lemurz

    Lemurz Dormant account

    Occupation:
    engineer
    Location:
    Moscow
    Partially agree. Partially...

    I have played there for ages and accepted T&C when I registered my account.
    No NETENT games was at that moment.
    Deposits, bonuses, withdrawals never had issues.....
    How much I lost before they void my wins? I dont remember.
    So why they not void my loses and get back my deposits when I breach their T&C before?
    They never informed me about changes in T&C by e-mail, but they everyday sent me some bonus spam.
    Never pop up notification when I loading casino lobby about update of T&C.
    They take enormous deposit fees now. Is it normal?
    They MUST inform me when I loading restricted slot, isn't it?
    Why I need everytime search for changes in their T&C?
    And awful wager requirments at all (bonus x60)
    I know that this Casino may do all things for void wins if you played with bonus.

    Any to say from REP?
     
  24. Dec 4, 2015
  25. Lemurz

    Lemurz Dormant account

    Occupation:
    engineer
    Location:
    Moscow
    Where is SM REP? Nothing to say?:confused:
     
  26. Dec 4, 2015
  27. Krystal_EGO

    Krystal_EGO Official Rep: SlotsMagic, PlayOJO and DrueckGlueck

    Occupation:
    Affiliate Manager -EGO ( EGamingOnline)
    Location:
    Cyprus
    Hi Lemurz

    As previously mentioned in our communications the game in question has been on the bonus policy for several months, even before the Netent games were actually live in our casino.

    We ultimately strive to be as clear and transparent as possible with our terms of use and all of our users were informed about this update before it took place.

    Having played with us for a long time you will know that our bonus policy is always available for members and can be accessed from many locations, including the cashier section whenever a customer plans to claim a bonus (as can be seen in the image).

    SLOTSMAGIC - games in restricted list: Capture.PNG,Dec 4, 2015

    In such cases, the decision of accepting/not accepting the bonus,is clearly up to the member and when in doubt our support is always available to clarify.

    Once again, I’m really sorry to read that you feel cheated. You have been with us for quite some time with many successful runs.
    I’m sure you will continue to benefit from future promotions in the same way you have done in the past.

    Krystal
     

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