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Bitch and Moan Slotser wanting photo id

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Judith Sherriff, Jul 21, 2014.

    Jul 21, 2014
  1. Judith Sherriff

    Judith Sherriff Dormant account

    Occupation:
    homemaker
    Location:
    manchester
    sent a scan of my bank card and a utility bill and a photo card id (only for work not official id).
    Slotser have now emailed 4 days later iforming me that the Id is not valid. I have not driving license or passport. Sent an email asking what they want and they asked me for a International ID card (we scrapped that scheme in the uk ) so sent back and advised that we had no International Id card, now this seemed to p**s them off because i got a really snotty email back informing me they were aware of the law:confused:

    Any ideas what id i can use??
     
  2. Jul 21, 2014
  3. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    Unfortunately you will need to get a passport - a preliminary Driving license is not acceptable and I don't suppose you want to learn to drive just to provide ID :) so as you are from UK with as you say no International ID card , a passport is all they will take.
     
  4. Jul 21, 2014
  5. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    They needn't be so rude about it though. It is THEY who clearly don't know the law when they asked a UK player for their UK Identity Card, so to bite the player's hand off just for saying the UK doesn't have such a thing claiming "we know the law" is rude and arrogant. If they DID know the law, they would not have told the player to send the ID card would they?

    It does seem that the industry in general is getting rather anal about this. The OP DID have a photo ID, but now we have nit picking that we never used to get and even photo ID is being turned down frequently.

    Fortunately, the bullshit is being reigned in by the UKGC, and the only law that will matter to a UK player is the UK law about proving ID. The UK law differs in that it is designed for a country without an ID card system, and outlines a number of ways for UK persons to prove their identity to the standards required by law. Although it's still much easier if you drive or travel, there are documentary provisions available for those who do neither, and when companies reject these provisions, the customer can complain to the various ombudsmen who can overturn such decisions. The banks have been rapped over the knuckles for making it near impossible for pensioners to open regular bank accounts because many pensioners are no longer fit to drive, and can no longer get travel insurance, so have neither document. This attitude from the banks threw a spanner in the works of a government scheme to get everybody on benefits or pensions paid by bank transfer to save the state money.

    Since this casino "knows the law", it is either applying for a UK licence, or it's going to boot all it's UK players within the next couple of months.

    A passport is around £100, but a major screw up by officials has lead to a VERY long waiting time. It has been so bad that the minister responsible had to appear before a parliamentary committee.

    Because of the potential for future problems, the OP should always get pre verified at any new casino, and as a UK player should only sign up at casinos who are going to stick around by getting a UK licence, or who are already UK licenced.

    One solution is to get the "citizen card", it's cheaper and quicker, and provided it shows the "pass mark", is considered as good as any other ID document nationally. It's primary use is to govern the sale of alcohol and a few other age restricted goods, but it can also be used to get into land casinos and other places that are legally required to check that customers are 18 or over.

    A passport is worth it if one is intending to play online a fair bit, or "high roll", as more volume of transactions, as well as high individual amounts, will trigger requests for documents even at casinos that are not generally requesting documents from their low volume or occasional players. It's also useful to have if you win a prize or are offered a VIP trip that involves foreign travel. No passport means no prize, and this can mean complete forfeiture without compensation in lieu, with the prize being drawn again for someone else.

    UK licenced casinos may not even ask for documents at all, instead they use the credit reference agencies to run electronic ID checks on players. Players MUST be registered to vote at their own address (the address they must use when registering at the casino) in order for these checks to work.
     
  6. Jul 21, 2014
  7. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    One solution is to get the "citizen card", it's cheaper and quicker, and provided it shows the "pass mark", is considered as good as any other ID document nationally. It's primary use is to govern the sale of alcohol and a few other age restricted goods, but it can also be used to get into land casinos and other places that are legally required to check that customers are 18 or over.


    I have been told by more than one casino that the Citizen card is unacceptable proof - Unibet for one
     
  8. Jul 21, 2014
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This is getting ridiculous. The government brought in the citizen card as a substitute for the shelved national ID card. The pass mark means it's a government approved form of ID, and it should be accepted as such.

    Fortunately, it's a problem that should lessen once the UK licencing comes into full force as UK players can complain to a UK authority, and casinos will have to explain their refusal to accept the citizen card, and given that they are more than happy to take deposits without seeing any ID, but insist they get to keep the customers' money because they don't like the fact that the government has implemented the citizen card scheme, they could find they are overruled when customers take the matter to the relevant authorities. A citizen card is good enough for the high street bookies and casinos, and is being promoted by government as the way forward for citizens as there is no alternative national ID scheme on offer at present. The passport does not count as it is primarily a travel document, and must be handled more securely than casinos are prepared to do at present (sending it by email for example). The driving licence does not count because it isn't universally available as an ID document, it is actually a certificate to show that one has reached a sufficient standard of competence in handling potentially lethal machinery in a public place. It is the casinos that have to bend to the government's will if they want access to the UK market, not the other way around.

    Had the industry not indulged itself with being able to flout national consumer laws because they were offshore they may not now be facing such a draconian new regime. A key argument used to bring these changes was "lack of consumer protection" in the current free-for-all and whitelist system. Taxing casinos was an opportunistic move by HMRC as the legislation provided a framework that would enable them to enforce a tax. It is now coming out that the tax is NOT the main deterrent that is scaring many operators away from the UK, it's the strictness of the new regulations that is doing it. The beneficial owners can no longer hide behind shell companies and trusts, they need their own personal licences and have to submit to criminal records checks. They sometimes even have to provide a statement of personal wealth. If that's not bad enough, they have to pull out of "black" markets altogether, and justify serving the "grey" markets.
     
  10. Jul 21, 2014
  11. Azzurri

    Azzurri Banned User

    Occupation:
    Non of your business
    Location:
    From Foil Land
    I've got an idea.

    Save yourself the stress, tell them to f#%k off, and go play at an accredited site listed here at CM.

    Simples.
     
    2 people like this.
  12. Jul 21, 2014
  13. Hydr0

    Hydr0 Experienced Member PABnoaccred

    Occupation:
    .
    Location:
    OZ
    Agree with Azzurri.

    Hardly worth the effort involved to verify yourself.

    If a casino is prepared to screw you around to this extent over a piece of acceptable photo ID, I'd be moving on quickly.

    Plenty of good choices out there, minus the run around.
     
    1 person likes this.
  14. Jul 21, 2014
  15. spoton

    spoton Senior Member webmeister

    Occupation:
    Student
    Location:
    Right behind you
    If this casino offer their services around the globe I can see why they only take passports or driver licences. Expecting a casino to learn the security features and stuff of 100s of different national ID cards is a bit much, and would probably make them more open to fraud. If they only operate in the UK it shouldn't be to much to ask for though.

    IMO its not worse than all the hotels or airlines requiering passports from their customers.
     
  16. Jul 21, 2014
  17. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    I have no idea of what casino the OP is talking about.

    xxx.slotster.com is an affiliate page as far as I can tell, prominently promoting WinPalace, among other questionable properties.

    A brief search for slotster casino didn't return anything very high on the listings.

    Perhaps if we really knew which casino they are dealing with, we might be able to offer some better advice.

    Even accredited casinos want ID, and most casinos specify that as government issued photo ID. If it is an accredited casino here though, you will have access to a rep that may assist you in meeting KYC requirements.

    You might find this thread of interest: http://www.casinomeister.com/forums/showthread.php?t=60029

    Try looking at sparkz other threads, I believe they are someone that often had verification issues, but not always prior to the paasport.
     
    1 person likes this.
  18. Jul 21, 2014
  19. Hydr0

    Hydr0 Experienced Member PABnoaccred

    Occupation:
    .
    Location:
    OZ

    Lol, very good point Jasmine. One that somehow was overlooked until your post!

    My search located Slotser on Facebook and twitter: "Play slots for fun and win real money".

    If it's the same Slotser, this is not a traditional online casino, rather a facebook casino where free credits are earned, or given on the house, which can in turn be used to win real cash.

    Appears the OP is posting on the wrong forum.

    Maybe the OP can shed some light on this?

    Um... Wondering now if this is clever spam in disguise? I hope not, that would be a wee bit embarrassing.
     
    1 person likes this.
  20. Jul 21, 2014
  21. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    There's a facebook casino too looks like, but can't see that would be what the OP is talking about....?

    EDIT: Azzurri beat me to it. @jazzy, your search was slotsTer.
     
    1 person likes this.
  22. Jul 21, 2014
  23. Hydr0

    Hydr0 Experienced Member PABnoaccred

    Occupation:
    .
    Location:
    OZ
    I think that's exactly what the OP is posting about mate. Slotser Facebook casino.

    Perhaps OP won some real cash from free spins, and needs to provide ID prior to receiving payment. If that's the case, the OP probably figured they could get some handy advice here.

    Either that or a possible spammer? (doubts on that though)

    OP, care to provide more info?
     
    2 people like this.
  24. Jul 21, 2014
  25. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    A demand that our government is keen to remind it's citizens is ILLEGAL, they are "trying it on" because they actually want a ransom in case your holiday firm goes bust and they can't get their money. It's a scam because this has nothing to do with the holidaymaker, but when the hotel is holding your passport hostage, you have to pay up despite not being the one legally responsible because you are in no position to argue. What really prompted the government to act though was not the scam, but the discovery that unscrupulous hotel staff were copying the documents and selling them on to criminal networks, and they were turning up when illegal immigrants were getting caught with fake passports. The shit REALLY hit the fan though when an assassination took place in an arab country, and fake UK passports had been used by the assassins to get through border security. These were traced back to a hotel somewhere in the Med, and had been handed over by UK holidaymakers as part of the "surety scam" being operated by hotels.

    The advice is that you can SHOW the passport to hotel staff to prove your identity, but they have no right to retain it for the duration, nor even make a copy. It should be locked in the room safe at the hotel, and room safes should not be such that hotel staff can easily gain access when the guest is out. Online casinos should consider themselves lucky, they are operating on the basis of taking a copy and transmitting it in a non secure manner. Passports are really too sensitive a document to be using in this way.

    Hopefully, the UK regulations will begin to address this issue. It seems those who draw up the legislation don't play online, as despite several consultations, things are still not going smoothly for UK players.
     
    1 person likes this.
  26. Jul 21, 2014
  27. spoton

    spoton Senior Member webmeister

    Occupation:
    Student
    Location:
    Right behind you
    You are right about it being somewhat unsafe because can people can make use of the info froms the scans or so, but I do still understand why companies having customers from all over the world(both on and offline) want to have a few standard IDs they accept.

    When it comes to identifying yourself online, here in Norway we got a thing called Bankid. Used for signing loans, sending in tax returns, online banking etc. And it is pretty much secure. I guess other businesses should implement such features aswell.
     
  28. Jul 21, 2014
  29. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    The online casino industry seems to have the "can't be arsed" attitude. They probably don't have to change because when the issue crops up, they can hold the players' money to ransom, so like the hotel that has your passport, they can force their own way through regardless.

    They will need to have change forced upon them, and hopefully this will happen under the new UK rules. Most countries have national ID cards, so passports do not have to be placed at risk when emailing documents.
     
  30. Jul 22, 2014
  31. Judith Sherriff

    Judith Sherriff Dormant account

    Occupation:
    homemaker
    Location:
    manchester
    Not spam and the information i have been given is very useful thanks, I was thinking of getting a citizen card and now find out its worthless so that saves me grief thanks :)

    I do feel like telling them to f**k off but I have deposited money its not just free goes and i have won over £700.00 which is a rather large amount to just leave and walk away from.

    It looks like i will have to buy a passport, which is taking things a bit far, trouble is they have now suspended my account, and i just bet in the small print a time limit will be imposed. A british passport looks like 4 month wait at the moment.
     
  32. Jul 22, 2014
  33. Hydr0

    Hydr0 Experienced Member PABnoaccred

    Occupation:
    .
    Location:
    OZ
    Sorry to hear about the ongoing dramas Judith.

    How about applying for a preliminary drivers license. Would that be quicker, and have you checked to see if slotser will accept that as ID?

    I know Borgie stated earlier that a preliminary drivers license is not acceptable, but perhaps the rules at slotser are a little different to other online casinos, and they will accept it.

    I would be asking why they have suspended your account too, and the implications of this RE getting paid down the track. Perhaps it's just a standard security measure whilst your verification process is marked as pending status.

    Anyway, try and be patient and stay in touch with their CS for relevant updates.

    Hope it all works out in the end, best...
     
  34. Jul 22, 2014
  35. Judith Sherriff

    Judith Sherriff Dormant account

    Occupation:
    homemaker
    Location:
    manchester

    Guess what you need to apply for a preliminary drivers license, yep a passport
     
  36. Jul 22, 2014
  37. Hydr0

    Hydr0 Experienced Member PABnoaccred

    Occupation:
    .
    Location:
    OZ
    Man, that sucks!

    Well, if the passport is your only hope, then it looks like you'll have to wait it out.

    I know it's far from ideal, 4 months is a long time to have to wait for ID.

    So long as your funds are safe and you receive confirmation from Slotser that you will get paid on receipt of requested ID, 4 months from now, then that is better than nothing I guess.

    Any way to speed up getting your passport?
     
  38. Jul 22, 2014
  39. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    Just thought id mention you don't need a passport to apply for a provisional driving licence as quoted. And anyone applying for a new passport should get it within 6 weeks as normal as my son just got his last week and it took about 6 weeks including interview etc. .I know there was a backlog but either its cleared or they are just getting through them faster as time he waited was within the normal estimated time.
     
    1 person likes this.

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