Casino Complaint Slots plus, Sun palace, Vegas Casino Online complaints / defrauding me

Kenny Baelemans

Dormant account
Joined
Apr 8, 2016
Location
Belgium
Hi,

Basically after a long 'conversation' period (with many dead silences, lies and whatnot on their part), the Mainstreet Group (Slots Plus, Sun palace, Vegas casino Online, Las Vegas USA and Old Havana casino's) decided not to pay out my winnings, and my accounts have been banned/closed completely.

My full story can also be found here:
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on Askgamblers, where i had a complaint running, to no avail. You can see their replies there, with lies on when the manager would be there, etc.

I did not find these sites among your Accredited list, so i assume you basically already acknowledge them to be scammers or something? Well, I'm not sure, but in either case, that's the reason why I also did not notify the casino rep specifically for this complaint (i did let them know multiple times i'd spread my story accross the whole internet however, so it shouldn't come as a surprise. I hope i'm not violating any Casinomeister rules by posting this here, at least). I feel the negative publicity and warning to other players is very warranted.

Thanks for your time.

Kenny
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
Had a quick look at your thread over there.

The group of casinos in question are really slow payers but do normally pay out just takes them a while.

But from what I read you lost patience fairly quickly and threatened them with chargebacks etc. if your payments were not made.

So they locked all your accounts and cancelled the withdrawals for threatening behaviour.
 

Kenny Baelemans

Dormant account
Joined
Apr 8, 2016
Location
Belgium
Hi,

I guess over 2 weeks is "fairly quickly" without any explanations given, or assurations that i will indeed be paid out? It's not like I -knew- they'd consistently pay out so slow, so when it's obvious i'm getting envious / irritated about the situation, the least they could do is give proper, (at least somewhat detailed) answers on when they expect it to arrive, etc. Every time i went in chat and asked if they had an ETA, it was always "we don't know at all" and so i had no way of knowing really anything at all. They couldn't even give rough estimates, nothing. They just left me completely in the dark every time, i went off without answers every time, and then came the Askgamblers complaint, and even THEN there were barely any answers (which you can see for yourself). Especially when i'm a European customer, using Neteller, i'm used to really 1,2,3 day payouts, depending on the site etc. Most RTG sites for example pay me out in like 3 business days.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Welcome to the forum Kenny :)

First question is, why would you play at such a casino group? If you just google them you'll find so many complaints of slow pay that you shouldn't even think of ever depositing, unless of course you are OK to wait weeks and being drip-fed small amounts or none at all. :confused: :eek:

Check the accredited section here at CM as you can be assured of timely payments of your withdrawals and fair treatment. :thumbsup:
 

Kenny Baelemans

Dormant account
Joined
Apr 8, 2016
Location
Belgium
Heh, well, thanks for the good advice.. lesson learned, i guess. Doesn't help me get my money back, though, but then again, don't expect you to solve that ;)
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Well, you are not at the end of the road yet Kenny.

They have a nominated dispute center which is common to all RTG casinos:
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Certainly worth a try.
 

Kenny Baelemans

Dormant account
Joined
Apr 8, 2016
Location
Belgium
Do you know where i find the same for Sun palace and Vegas Casino Online casino's? because that are 2 of their sister sites I also have money locked up on. (5000$ on Slots Plus, 2931$ on CVO, and 1000$ on Sun palace)
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Do you know where i find the same for Sun palace and Vegas Casino Online casino's? because that are 2 of their sister sites I also have money locked up on. (5000$ on Slots Plus, 2931$ on CVO, and 1000$ on Sun palace)

It is the same Dispute Center if they are also RTG casinos.

The center has been set up by RTG themselves to handle complaints from players. All RTG casinos will direct you to them in case you cannot come to an agreement with the casino in question.
 

Kenny Baelemans

Dormant account
Joined
Apr 8, 2016
Location
Belgium
Hi,

Big update here! a deal was succesfully made with the casino group, through the help of Casinolistings Ed. Very happy i'll be paid in full eventually!
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Hi,

Big update here! a deal was succesfully made with the casino group, through the help of Casinolistings Ed. Very happy i'll be paid in full eventually!
I just want to say, that this group has been around a VERY long time, and were actually accredited here in the past.
But they WERE slow payers, and I believe this is the reason they lost their accreditation, but they have never been worth of the tag "rogue" imho.
I thought that they had greatly improved their payments in recent times, so I was disappointed to read your story. I will contact my rep at the group to see what they have to say about your issue.

KK
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Their slow pay was due to the problems they had paying into the USA, thus it was understandable. However, this should have no bearing on making timely payments to EU based players, so it's an indication that there is something more serious now going on than the problems with processing to the USA.

For an EU player, it's reasonable to expect that a simple Neteller withdrawal should take nothing like 2 weeks, so hardly surprising that with 2 weeks elapsed and either non existent or vague answers, the average player would consider it highly likely they had fallen victim to a rogue operator, and would expect to have to really pile the pressure on in order to stand a chance of getting paid. Unfortunately, threatening chargebacks usually has the opposite effect, it hands the casino the perfect excuse to hold payments for at least 6 months in order to insulate it from the possibility that even if they paid, the player would still charge back as a act of revenge for the attempted screwing over.

Ideally, you need to slowly escalate the pressure, but not fall into the trap of handing them the perfect excuse to avoid payment in doing so. One should not threaten to complain, one should just do it. Making the threat beforehand can easily be seen as blackmail, whereas simply going ahead with third party complaints once the casino has been given a fair chance to resolve the issue quietly is a legitimate escalation.

Had the group had a legitimate reason for not paying this player they would have said so, they would not have given vague promises and broken ETAs - this is more the sign of a casino that is juggling it's funds, and has a cashflow problem so can't predict when it can pay a given withdrawal because it is reliant on more cash coming in so as to cover it.

This seems to be a common problem with RTG, they are mostly targeting the high risk US market, but sometimes this means the casinos get ripped off by the dodgy processors they use, or they have their funds seized by the authorities, and have to replace that money in order to pay the withdrawals on it's books.

The sagas of Rushmore and Lock show the fall from accreditation to rogue non paying casino, and in both cases it was essentially down to cashflow and operating losses due to high exposure to the US market.

However, it's not just confined to US facing casinos, as the case of Purple Lounge proved where there was no exposure to the US, but corrupt internal dealings and other internal fraud lead to the casino and poker room suddenly folding and owing players a fortune, whilst the directors and parent company had more than enough cash to not only pay the players, but to make new investments.
 
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