Resolved Slots Plus debited echeck twice

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
Hi
I'm here after repeatedly trying to resolve this issue thru live support at slots plus casino. I made an E-Check deposit on May 1st of this year. They will only allow me to make one in between clearing time, so the first one must clear before another one is allowed, which is generally about 15 days. I deposited $100 on May 1st. On May 12th it finaly cleared my bank account, but 2 days later the same amount cleared again thru same processor.

The reason I am here is because my emails to both [email protected] and [email protected] continue to go unanswered. Live support has been good in terms of that they at least talk to me but it always ends up as they will forward my issue to financial dept, who never responds.

I feel ripped off at this point and disappointed that support is doing nothing to help resolve this issue. Anyone else ever have a problem like this?
 

MainstAffiliate

Dormant account
Joined
Mar 21, 2007
Location
Canada
Hi takethemonkey,

As the affiliate manager I can try to assist by speaking with Financial directly. I will try and find out all I can and assist where possible. I'll PM you for your Player ID.

Thanks,

Jason
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
You should probably wait to see what Jason is able to do for you before you start calling people criminals. Doing that before you've even heard back from him doesn't give him much cause to champion your case for you.
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
You should probably wait to see what Jason is able to do for you before you start calling people criminals. Doing that before you've even heard back from him doesn't give him much cause to champion your case for you.

Sorry about that, but I get a bit upset at lack of response from their support department. At best it shows lack of caring. And that was definitely not directed at Jason.
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
Issue is resolved

Slots Plus did get back to me today and although their records showed nothing other than the orignial $100 in their account, they were going to check further with the payment provider.

Fortunately my bank also called back today and after doing their tracing, they found an error somewhere along the money train where money is debited. It is being handled and should be back in my account next Tuesday.

At this time I would like to openly apologize to anyone who felt I was being harsh and accusatory. Over the years I have come to not trust too many online gaming joints and initially thought the worst. No foul on the part of Slots Plus is where it appears to stand at this point.

Thanks
 

lauram

Dormant account
Joined
Feb 18, 2008
Location
toronto
And why not be upset you should be. And yes we wait till casino gets hold of us
and we all know we arent the only customers with complaints. But doesnt help us at the time especially when they have taken the money twice and you didnt get your credit for it you want to know why right away. Glad it worked out and slotsplus got back to you also. Its ok ive vented few times myself right away instead of waiting for a period of time for a answer.
 
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