Aaron Wilson
Newbie member
- Joined
- Jun 13, 2017
- Location
- Uk
Absolutely lost for words!
I got lucky on their dream catcher bonus a few weeks back, hit £40 on my last £1, then seemed to struggle with the wagering.. It was meant to be £5 x 35, after a while I got it down to £3 (the account shows the equivalent bonus remaining..)
I contacted live chat, who said my bonus was fine.. I said it felt like a lot more than x35.. I tested on a slot using £0.40 wagers and used autospin to do 100.. Checked the amount in my account, and it's barely moved £0.10!
Asked live chat again, they sent it to the compliance section, I log in a few days later (today) and compliance found it to be x35. I asked why a £0.40 spin won't deduct £0.01, therefore it's not x35 wagering, and was told that now my account will be closed and the decision is final!
I reckon I actually wagered in the region of £5 x140, and had the remaining bonus of £1.50ish (at x140 despite what they reckon!).. I should have been able to withdraw this back when the balance was still £60! But these thieving scum would rather take it than admit fault and fix the issue! They didn't even bother to test (I offered to let them take a spin on my account..)
It's a shame as I actually liked playing there. But plenty more fish in the sea..
I got lucky on their dream catcher bonus a few weeks back, hit £40 on my last £1, then seemed to struggle with the wagering.. It was meant to be £5 x 35, after a while I got it down to £3 (the account shows the equivalent bonus remaining..)
I contacted live chat, who said my bonus was fine.. I said it felt like a lot more than x35.. I tested on a slot using £0.40 wagers and used autospin to do 100.. Checked the amount in my account, and it's barely moved £0.10!
Asked live chat again, they sent it to the compliance section, I log in a few days later (today) and compliance found it to be x35. I asked why a £0.40 spin won't deduct £0.01, therefore it's not x35 wagering, and was told that now my account will be closed and the decision is final!
I reckon I actually wagered in the region of £5 x140, and had the remaining bonus of £1.50ish (at x140 despite what they reckon!).. I should have been able to withdraw this back when the balance was still £60! But these thieving scum would rather take it than admit fault and fix the issue! They didn't even bother to test (I offered to let them take a spin on my account..)
It's a shame as I actually liked playing there. But plenty more fish in the sea..