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Casino Complaint Slots Capital

Discussion in 'Casino Complaints - Non-Bonus Issues' started by billy1923, Feb 8, 2015.

    Feb 8, 2015
  1. billy1923

    billy1923 Dormant account

    Occupation:
    manager
    Location:
    usa
    Slots capital must be having issues again because I have had a withdrawal sitting in my account for 7 days now. Still reversible. This casinos does not follow their owns rules that they advertise. &2 hours the withdrawal is suppose to be processed. I contacted the casino via emails and never even got a response yet. Yes 7 days later and still nothing. I WOULD STAY AWAY FROM SLOTO CAPITAL, SLOTO CASH AND WHAT EVE OTHER CASINOS THEY OWN. There support is horrible, their management is horrible and sometimes they just act like they don't give a crap.
     
  2. Feb 8, 2015
  3. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    Please contact the forum rep with your problem. Go HERE, once there, look to your left and click Send Private Message. Be concise and polite. As it is the weekend she may not reply until tomorrow or next.

    Also note, any and all USA facing casinos experience hiccups and delays due to the convoluted process of getting money from there to here (or vice versa). However, the casino not replying to emails is unacceptable.
     
    1 person likes this.
  4. Feb 8, 2015
  5. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    Slots Capital pays. For USA players, it takes up to 15 days for the funds to be reviewed and moved. Please relax. It is written everywhere in the forum. if you do not get paid in 30 days, then come back and let them have it..but 7 days is way too early.

    .
     
  6. Feb 9, 2015
  7. Sloto

    Sloto Affiliate Manager for Accredited Casinos

    Occupation:
    Marketing Manger
    Location:
    UK
    Payout at Slots Capital

    Hi billy1923,

    Please note that I've sent you a PM and this matter will be dealt with first thing tomorrow (business day).

    I will come back to you with an update ASAP.

    Thanks for your patience.

    Best,
    Ms. Sloto
     
  8. Feb 9, 2015
  9. weesie

    weesie Ueber Meister

    Occupation:
    retired
    Location:
    Old bag lady with a laptop
    Seriously? 15 days? Even with most USA friendly casinos, I hardly call that good. I know ClubWorld group is not that slow, and neither is 3Dice.

    USA or not, I would not except that kind of delay, more than once anyway.......
     
    2 people like this.
  10. Feb 9, 2015
  11. billy1923

    billy1923 Dormant account

    Occupation:
    manager
    Location:
    usa
    Actually your information is wrong. I have been playing at slots capital for over 8 years and I am in the USA. On average my withdrawals are out of reversal mode in 2 to three days and fed ex is on my porch within 5 to 6 days.
    I don't care what is written in the forums. I go by what is posted on the web sight of the casino I am playing at. My complaint was not getting paid either. My complaint was a withdrawal that has been sitting in my account as reversible for an entire 7 days.
     
  12. Feb 9, 2015
  13. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    I too have been playing at Slots capital for a while since their birth...I have NEVER had a withdrawal go through quicker than 10 days. Just going by experience.

    .
     
  14. Feb 10, 2015
  15. cwallace4

    cwallace4 Dormant account PABnoaccred

    Occupation:
    Account Executive
    Location:
    oklahoma
    Thank you

    Thank you I was just getting ready to deposit here today! Thank you for your thread!
     
  16. Feb 11, 2015
  17. Sloto

    Sloto Affiliate Manager for Accredited Casinos

    Occupation:
    Marketing Manger
    Location:
    UK
    Payout at Slots Capital

    Hi there,

    I have notified billy1923 that the payment was processed on February 9th, 2015 and should be delivered via courier during this week.

    Regards,
    Ms. Sloto
     
    1 person likes this.

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