Fleur-De-Lis
Senior Member
- Joined
- Dec 11, 2007
- Location
- CY
Hi there,
I am a VIP in Slots Capital casino, and I regret to report that the below statements are not (no longer?) true:
1. Reverse Time: 24 hrs - nope, my withdrawal requested on September 4 still showed as reversible today morning, September 9, even though I repeatedly requested my VIP manager to flush it.
2. Cashout Time: 24 - 72 hrs - nope, as my withdrawal requested on September 2 was paid only today, on September 9, after lots of complaints and reminders, while my withdrawal requested on September 4 is not yet paid and no payment date is specified despite numerous queries and reminders.
3. Manual Flushing Yes - for VIPs - see p. 1. Three emails to VIP dept with request to flush my withdrawals were ignored.
The above are only few of the "issues" (as they put it) that I happened to experience in this accredited casino during the last few weeks, but they are enough to make me wonder all sorts of things, like why somebody with lots of "issues" is still in business and what is the real problem behind all of the "issues"...
I am a VIP in Slots Capital casino, and I regret to report that the below statements are not (no longer?) true:
1. Reverse Time: 24 hrs - nope, my withdrawal requested on September 4 still showed as reversible today morning, September 9, even though I repeatedly requested my VIP manager to flush it.
2. Cashout Time: 24 - 72 hrs - nope, as my withdrawal requested on September 2 was paid only today, on September 9, after lots of complaints and reminders, while my withdrawal requested on September 4 is not yet paid and no payment date is specified despite numerous queries and reminders.
3. Manual Flushing Yes - for VIPs - see p. 1. Three emails to VIP dept with request to flush my withdrawals were ignored.
The above are only few of the "issues" (as they put it) that I happened to experience in this accredited casino during the last few weeks, but they are enough to make me wonder all sorts of things, like why somebody with lots of "issues" is still in business and what is the real problem behind all of the "issues"...