Slots Capital Approved withdrawal 16th May and still waiting! help please!

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
My wd was approved today. (After splitting it into two wd's so I could play out one and meet the weekly maximum wd on the larger one.) Here's hoping it goes smoothly and I receive the wire without any of those pesky "caught in a batch that was returned..." issues (especially since Ms Sloto seems utterly out of pocket and I've had no reply from the vip host when I let them know there were issues showing on the board).

I've really started to wonder what constitutes an "active rep" on the board. I understand that everyone gets vacation time - but every time I've taken vacation it's not a secret. I let everyone know I'll be out of pocket, then set an email autoresponder with a forward to my personal email and to whoever is handling any issues while I'm gone. As good as Ms Sloto has always been, you just can't help but wonder what's gone wrong.

An active rep is only as good as the casino management will allow him/her. Ms Sloto has been doing a great job and handled player issues fairly but this must have been approved by the casino management. Of course, in the infancy of its RTG launch, they would want to maintain a good reputation but when profits start to take a beating through overly aggressive marketing and having more players smart enough to beat the bonuses things will take a different course. Suddenly a rep becomes less active though I am 100% sure they are monitoring the forum. Its a fierce battle for the dollar between the casinos of Club World and Slotocash and you come to realize it from the daily promos. At the same time the wagering has increased incrementally(and secretively) and if you are not careful you could easily be deceived. So when one takes a bonus deposit the minimum that is required and hope for a big hit. Otherwise you wont be able to cash out as the wagering is too difficult to meet. Only when a furore occurs in the forum will a rep suddenly reappear and solve your problem.
 

Sloto

Affiliate Manager for Accredited Casinos
Joined
May 18, 2009
Location
UK
Firstly apologies for my late resply to this thread, I am not online very much atm due to an ongoing illness.

zingela1 failed to inform us that they had an intermediary bank and therefore incorrect information caused the delay in this case.

Ms Sloto
 

zingela1

Dormant account
Joined
Apr 17, 2013
Location
Dallas TX
Firstly I think I was pretty honest in posting all the details in my post. Saying that I did not provide the intermediary bank information is not only misleading but not the reason for the delay as my post clearly shows. The intermediary bank information is only crucial if a routing number is not used. You only use the intermediary information that I did post here as a reply after I spoke to my bank that said that if the information routing nr swift code bank name account nr was used. The wire arrived at the intermediary bank with no routing nr that I did provide.

I received my funds thanked slots capital and openly gave them praises for their efforts to get this taken care of as soon as the did. I thought the matter was settled but saying I did not tell the forum about the intermediary information is just false. If I need to I will quote the part in my post that addresses this issue. As far as I was concerned this issue was resolved and that was the end of it. Trying to discredit me as if I did not state all the facts on the forum is just wrong.
 

everyday

Full Member
Joined
Jan 23, 2006
Location
British Columbia, Canada
Firstly apologies for my late resply to this thread, I am not online very much atm due to an ongoing illness.

zingela1 failed to inform us that they had an intermediary bank and therefore incorrect information caused the delay in this case.Ms Sloto

Ms Sloto, while I'm sorry to hear that you are ill, your reply seems to imply that zingela 1 was completely at fault in this case. It appears to me that CS was guiding zingela through the wire transfer process and zingela provided everything that was requested. To say that zingela "failed" to inform CS, might I suggest that CS also "failed" to request information that was required? And to say that "incorrect information" was supplied, might I also suggest that that the info was "correct" but incomplete? Most players find their first "wire transfer withdrawal" very confusing and sometimes have to rely on CS to get them through the process. So IMO the failure started with CS and continued from there.

I'm obviously a little cranky this a.m. but I'm tired of seeing every little thing that goes wrong being completely blamed on the players.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Firstly apologies for my late resply to this thread, I am not online very much atm due to an ongoing illness.

zingela1 failed to inform us that they had an intermediary bank and therefore incorrect information caused the delay in this case.

Ms Sloto

The problem here is that whilst you say that you cannot be expected to know all the information required by the various banks, you then seem to know more than the customer's own bank, and as a result you do not send a CRITICAL piece of information as you mistakenly believe it is irrelevant, when in fact it is critical.

It seems this particular bank does NOT do things in quite that same way as the rest, hence what worked before didn't on this occasion.

When the player dealt with the processor, they seemed to know that the routing number was the cause of the problem, but that it had not been supplied by the casino. It is no good asking the player to get all relevant information from their bank, and then fail to use it because you (wrongly) believe it is irrelevant.

This is the same problem I had with Neteller and Cahoot. I confirmed directly with Cahoot which was the correct sort code, supplied this to Neteller, yet every time Neteller decided my own bank didn't know it own correct sort code and substituted what it thought was the correct one, except that it wasn't, and my payment kept on having to be caught and redirected by Cahoot on arrival. In the above case, the bank just sent it back, they could not (or would not) manually redirect it to the customer's account.

Unless the root cause of this problem is identified and rectified, this is going to happen again, and lead to another bad PR incident.

Given that this whole thing is supposed to be "under the radar", do you REALLY want players repeatedly badgering their banks over these issues to find out what is going wrong. It may solve the issues, but it could also make banks suspicious of WHY so many of it's "retail" customers are experiencing the kind of problems normally associated with "business" banking.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Firstly apologies for my late resply to this thread, I am not online very much atm due to an ongoing illness.

zingela1 failed to inform us that they had an intermediary bank and therefore incorrect information caused the delay in this case.

Ms Sloto

With all due respect, she clearly did provide this info, maybe you skim-read the whole thread and missed that - that was the whole point of her beef; she provided off her own back ALL the correct and necessary info which you failed to utilize resulting in a bounced payment to her. It's nice that you did a couple of WU payments to get her her cash and that is noted and she was happy with that resolution. To blame her though for the initial failures is wrong.

It is also worth pointing out than ANY international transfer will go through an intermediary usually anyway, and this shouldn't be an issue as long as the payee destination account SWIFT/BIC are correct anyway at the point the sender (yourselves) actions the transaction. This isn't a problem in Europe as we have a standardized IBAN system.
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
Interesting Twist to Withdrawals at Slots Capital

I have come to learn that Slots Capital is indeed a casino that is delaying payments. Today is the 12th WORKING for a withdrawal to be PROCESSED. How did I learn this? I went into live chat yesterday following up on my withdrawal to make sure all was on track (10-15 day waiting period to hit the bank) only to find that they have not even processed the funds to be sent!

I would not recomend Slots capital. I think they need to be on the do not play list until further investigation is done. Delaying payment as they have done does not bode well and then no rep to go to is another red flag.

I withdrew on June 26th and still nothing processed. Not good at all...last word from cashier was was, we will get on it sometime this week.....HUH???? Stay away!

Worst part is I have 3 withdrawals since June, that has not been moved at all. But, they kept taking my deposits...but no more until this is resolved.

.

.
From: Slots Capital Support <support@slotscapital.lv>

Date: Wednesday, July 10, 2013 7:43 AM


Subject: your withdrawal

Size: 2 KB


Thank you for contacting our Live chat.

Please kindly note that your withdrawal approved on 26/06/2013 will be sent shortly this week as a high priority via international wire transfer.

We will email you once the funds will debit our bank account.

Thank you for your understanding and patience.



Should you require further assistance or information, please reply to this message or chat live with us 24/7.

Sincerely,

Sabrina

Finance Department
 
Last edited:

MisterBJ

Account suspended until further notice - please co
Joined
Feb 13, 2013
Location
Atlanta
I personally think all of this is a stall and blame game. Every bit of it.
 
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