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Question slotocash withdrawal

Discussion in 'Online Casinos' started by Novemberlady1, Feb 6, 2013.

    Feb 6, 2013
  1. Novemberlady1

    Novemberlady1 Full Member

    Occupation:
    ER RN
    Location:
    Texas
    I requested a withdrawal on Jan 20th and they said they sent it on the 26th and then today I talked with them and they are saying they sent it today. Thats 20 days since the first request. Has anyone else had a problem with withdrawals from this casino or differing stories when you talk to them?
     
  2. Feb 6, 2013
  3. dcpam39

    dcpam39 Senior Member PABnononaccred MM

    Occupation:
    retired
    Location:
    East Coast
    I have had a few withdrawals from the sloto group. the last one took about 14 days to receive. my guess is that because they have one method of payment for the usa, that they have to limit the number of withdrawals that are processed on a daily basis
    -
    Talk to ms sloto-i believe she is the owner, and definitely a "straight shooter". She will help you.

    Pam
     
    1 person likes this.
  4. Feb 6, 2013
  5. Jonsik

    Jonsik Newbie member

    Occupation:
    interpreter
    Location:
    Moscow
    I requested a very modest withdrawal 5 days ago to my neteller acc - still waiting - support told me they're having technical problems processing payments - couldn't indicate the time frame for solving this - just said would have it done as soon as possible
     
  6. Feb 6, 2013
  7. colly

    colly Senior Member MM PABaccred

    Occupation:
    Finance (Corporate Tax)
    Location:
    sydney
    I am also waiting-

    Sloto is usually under 24hrs during the week and sometimes less than an hour- I sent a polite email asking if there was an issue but have yet to receive a response (also unusual as they usually respond quickly to emails).

    I would note that if it is a processor issue it seems strange as they are certainly not having a processor issue with taking money from neteller !:)

    I do notice that they were a little later than usual with the VIP bonuses this month and the site took longer to change the bonus codes to February codes and there were some software glitches floating around last month.

    I will draw Ms Sloto's attention to this thread.
     
  8. Feb 6, 2013
  9. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Dunno what they are up to. Ms Sloto reinstated my bonus eligibility 2 months ago only to retract it without warning 2 weeks later. I didnt bother asking but am surprised they are like that. The feeling isnt good and hopefully the problems are just temporary.
     
  10. Feb 6, 2013
  11. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    That's really not fair.
    Did you cash out immediately using bonuses?

    I'm waiting for a cashout from Slots Capital to Neteller. Usually I get it very fast but I suspect I'm in for a longer waiting this time.
    It was from free money so I'm still happy whenever it comes;)
     
  12. Feb 6, 2013
  13. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    No cashout. Just donated a few times.
     
  14. Feb 6, 2013
  15. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Can you see me shaking my head? I'm just stunned:eek:
     
  16. Feb 6, 2013
  17. tat00

    tat00 Experienced Member

    Occupation:
    SELF EMPLOYED
    Location:
    san diego cA
    desert nights did the same thing to me and they are affiliated with sloto correct?
     
  18. Feb 6, 2013
  19. StevieG989

    StevieG989 Dormant account

    Occupation:
    Customer Service Rep
    Location:
    Dublin
    It's not uncommon to get mixed messages from CS agents as it's down to what they've heard or most of the time what they've been told. As long as it's been paid today, sure it's on its way :)
     
  20. Feb 6, 2013
  21. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    I am not sure what you mean? Have you been paid today? or has someone been paid today? Sorry I am confused ! Although this is nothing new !! :eek:
     
  22. Feb 6, 2013
  23. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Slotocash rocks!

    From my experience Slotocash is awesome. I play across all their offers (Miami Club, Slotocash, Slots Capital, ...) i never had any real problems with cashouts, most times it takes 24-72 hours max (but i'm not from the US and i only cash out to Skrill or Neteller).

    If you have a problem or it takes too long, just write Sloto, she's a fantastic rep and always when i had small issues she could help me out in very short time!!
     
  24. Feb 7, 2013
  25. colly

    colly Senior Member MM PABaccred

    Occupation:
    Finance (Corporate Tax)
    Location:
    sydney
    I would agree however I usually have cash outs to neteller in under to 24 hrs during the week- it is now over 48hrs. I usually get a response to an email query within the hour - its now 24hrs with no response so something is a bit awry.

    I PM'd Ms Sloto last night (Australia time) and drew her attention to this thread- hopefully she will advise what is happening at SLotocash as she is usually excellent at responding to queries.
     
    1 person likes this.
  26. Feb 7, 2013
  27. cheetahwind

    cheetahwind Dormant account

    Occupation:
    Wind Blade Maker
    Location:
    Iowa
    I cashed out via wire last Sunday afternoon, processed late Wednesday. It was in my account today. So mine took about a week and a half. Otherwise as for eWallet payments I can't help anyone there.
     
  28. Feb 7, 2013
  29. Shadowlord99

    Shadowlord99 Newbie member

    Occupation:
    Accountant
    Location:
    Australia
    I did a withdrawal request last Saturday to Neteller and the withdrawal is still pending (as reversible) as of this morning (Thursday).

    I won with a bonus so that may have something to do with it.

    Last time I cashed out without using a bonus, I think it was paid a lot quicker.
     
    1 person likes this.
  30. Feb 7, 2013
  31. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Sounds like we should avoid Slotocash until the payment issues are resolved. There is clearly something amiss. Stinks of cashflow problems.
     
  32. Feb 7, 2013
  33. Sloto

    Sloto Affiliate Manager for Accredited Casinos

    Occupation:
    Marketing Manger
    Location:
    UK
    Hi All

    We are currently unable to process any withdrawals on the RTG platform due to not being able to access the financial system. We have been waiting for 7 days now to get a resolution. I informed our support reps of this problem so you should be getting the same response from support.

    I sincerly apologies for the issue and I am doing all I can to get this resolved. I understand how worried members become when withdrawals are delayed but I can assure you there are no financial issues and I expect to get all withdrawals processed today.

    I thank you for your patience and understanding

    Kind Regards

    Ms Sloto
     
    4 people like this.
  34. Feb 7, 2013
  35. colly

    colly Senior Member MM PABaccred

    Occupation:
    Finance (Corporate Tax)
    Location:
    sydney
    Thanks Ms Sloto

    Incidentally you should perhaps have a chat to CS- Their statement to me (on live chat- (I have a transcript if you would like it) was that there were no issues they were aware of but as WD were up to 72hrs that was the reason and they would process soon.

    Most of us are aware that there are sometimes problems with processors and would wait however if CS is making contradictory statements then everyone's "worry antennae" starts to twitch. Unfortunately even the good RTG's (which I count slotocash as one of) pay the price for some of the appalling actions of RTG's past and present.
     
    3 people like this.
  36. Feb 8, 2013
  37. Sloto

    Sloto Affiliate Manager for Accredited Casinos

    Occupation:
    Marketing Manger
    Location:
    UK
    Problem sorted, thank you for your patience and understanding!!

    Ms Sloto
     
    1 person likes this.
  38. Feb 9, 2013
  39. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    Extremely slow payout from them. Took 3 emails, and live chat to get mine processed after waiting a long time. Ms Sloto was the one that helped it get going. Give her a shoutout, might help.


     

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