SlotoCash - Very bad practice

[Nifty29]

This rule was never needed with Rival software, and I am sure players were just as clever. What has happened with RTG to cause this rule to be added? I am not even sure too many RTG casinos have this rule, although it is increasingly common with Microgaming due to their bonuses being cashable, and WR often set to 30xB.

As for giving your name, few casino owners do this, even accredited ones. If Sloto is offering services to US players, you definitely do NOT want to give your real name on a public forum. There are a handful of former casino owners and board directors who know why.

32Red also deal with situations like this by imposing additional wagering, and they have won "best casino" awards for as long as I can remember.

The best way is to ask RTG to add a function that can restrict max bet if a coupon is in play. In such a case, it could ensure that the default return of "max lines" on a slot is checked against this, and if the default bet exceeds the max allowed, the coin size is dropped such that a max lines bet would not exceed the limit. This would remove the "accident factor" for players, making them have to return the bet to one that might exceed the limit before they can make such a spin.

If the OP's claim is true, even though he can't count, then ALL the spins at $25 would occur immediately upon reentering the game after going to the cashier, and most would be after the first couple of times, after which he would have figured out what was going on and starting to reset the bet soon after entering the game again.

The best software option of all is to remember the game state on exit such that it is restored on reentry. This is not something RTG does, nor Crypto for that matter.

Agree on the name thing. It is an unreasonable request and was part of an agenda to paint the casino in a bad light.....obviously due to lack of material to support that view based on anything relevant.

@slotster....which casinos do you use and who exactly owns them? Full names please, since its no big deal as you portray.

Re: bet settings. Yes, the operators could install all kinds of things, OR these players could just check their bets like 99.9% of other players do. If it was a widespread problem, then i can see the need, but it isn't. In the OPs case I have no doubt it was deliberate, as he has now gone from "4 or 5" to "less than 10"

 

[Slotster!]

The best way is to ask RTG to add a function that can restrict max bet if a coupon is in play.

Why would they? They'd lose a fortune.

As for intentionally disguising your identity if you allow US Players... Well... Personal choice I guess but I wouldn't put any money somewhere like that. It's a minefield.

Besides, it's only on this thread the Sloto chap/chapess has identified themselves as the 'casino owner' - my original point was a named rep or whatever, it just made even less sense when they revealed they owned the place (depsite calling themselves the Marketing Manager in the profile).

Like I said up there, regardless of if they are dodgy or not - behaviour like that makes you look that way.

 

[Slotster!]

@slotster....which casinos do you use and who exactly owns them? Full names please, since its no big deal as you portray.

Ha! Way to ignore any of my more relevant points.

As soon as I see any complaints against them where thousands of pounds of winnings are being withheld - I'll be straight in there.

I won't hold my breath.

What's your 'other' issues with Sloto anyhow seeing as we're sharing

If it's the casino fault or the OP in this case, whilst there are people/players accepting this sort of detached non-specific, blame relinquishing business practice from casino operators - they'll carry on being that way.

No way to check gameplay in the software logs either!? Really? I hope that's not the case.

I'm in awe.

 

[Nifty29]

Ha! Way to ignore any of my more relevant points.

As soon as I see any complaints against them where thousands of pounds of winnings are being withheld - I'll be straight in there.

I won't hold my breath.

What's your 'other' issues with Sloto anyhow seeing as we're sharing

If it's the casino fault or the OP in this case, whilst there are people/players accepting this sort of detached non-specific, blame relinquishing business practice from casino operators - they'll carry on being that way.

No way to check gameplay in the software logs either!? Really? I hope that's not the case.

I'm in awe.

I knew you wouldn't answer the question( I'm guessing because you dont really know)....and yet you expect the sloto owner to reveal THEIR details in public. Thanks for making the case for Vinyl and I.

No RTG casino has play logs AFAIK.

Regardless of what a player thinks about the terms, they agree to them at signup AND again when accepting a bonus. If a player isn't prepared to read or understand and abide by them, they shouldn't agree to them. It wouldn't surprise me if the OP was just setting autoplay on 500 spins and walking away or playing another casino simultaneously, in which case thats the risk you take by not checking your bets first and not paying attention, and pretty much confirms deliberate advantage play (in which case the casino will be less lenient and rightly so). I don't see how else you could miss 23 spins @$25.

My issue with sloto is the bonus banning nonsense, and its carry over from rival. Bad business decision IMO. A casino will never get their money back treating winners like criminals...it ain't what they do in Vegas!

 

[Casinomeister]

I just want to chime in real quick about using real names and equating this to a company's validity. In the gambling business, very few operators are eager to divulge their names, where they live, or where their offices are. It has nothing to do with being dodgy - it has to do with protecting themselves and their employees from psychos who are sore losers. Believe me, I've seen emails that would make your eyebrows fall out. If I was a casino owner, I'd have ex-Navy SEALs as body guards. There are some really effed up people out there.

FTR - over the years, I've met the Sloto rep a number of times. She is a wonderful person, and a fine operator. I don't thing anyone should be ragging on her for whatever reason.

 

[casinobuzz]

Sloto, can you please let me know how I can get access or info of my gamelog at your casino to see your claim about 23 bets of more than 6

Or anybody any help with that game log issue

are you taking it as obvious casino speak the truth I remember clearly it was less than 23 bets

 

[Slotster!]

I just want to chime in real quick about using real names and equating this to a company's validity. In the gambling business, very few operators are eager to divulge their names, where they live, or where their offices are. It has nothing to do with being dodgy - it has to do with protecting themselves and their employees from psychos who are sore losers. Believe me, I've seen emails that would make your eyebrows fall out. If I was a casino owner, I'd have ex-Navy SEALs as body guards. There are some really effed up people out there.

FTR - over the years, I've met the Sloto rep a number of times. She is a wonderful person, and a fine operator. I don't thing anyone should be ragging on her for whatever reason.

I'm seriously not having a go at anyone personally - like I said up there - I'm sure she's lovely.

It's the whole thing with some online casino operators where players tolerate things that would never happen offline or in a lot of other businesses online either. There's a unique kind of trust needed and, IMHO, being so cloak and dagger is not the way to engender it.

We are told to kind of put up with certain types of behaviour because that's how it is, and then moan when people easily and quidkly disappear into the night. Or, as more often happens, there's a slow decline into non-payment and excuses before they finally go tits up.

More critically however and on a practical note - do we actually know what happened here? Who is telling the truth? Was it really 3500 spins at the allowed denomination? What's the Slotocash opinion in line with their revised terms and conditions? Does the guy get paid? Why is there no gameplay record with this software provider?

Anyhow - I'm done. Without personal insight (or similarly prejudice) in relation to a specific individual - that's the way I'd call it looking from the outside in.

 

[Casinomeister]

I'm guessing the only way to get an answer at this point is for the OP to PAB. This way it would get the attention from Max and me and we could try to figure out exactly what happened. We have a pretty good relationship with SlotoCash so I wouldn't foresee any difficulties. But it would probably have to wait for a couple of weeks since I'm busy with the awards and Max is compiling stats from last years PABs.

 

[vinylweatherman]

Sloto, can you please let me know how I can get access or info of my gamelog at your casino to see your claim about 23 bets of more than 6

Or anybody any help with that game log issue

are you taking it as obvious casino speak the truth I remember clearly it was less than 23 bets

It's an RTG issue. You will have to get CS to send you the logs from that session. These will answer the burning questions of exactly how many $25 spins there were, and when they were made. Ms Sloto has probably already viewed these logs, and counted 23 such spins.

If you PAB, these logs will form part of the casino's evidence, and your side of the story will be compared with the logs to check out such things as whether these spins occurred only when you reentered the game after visiting the cashier.

If you decide not to PAB, you could then post these logs here to back up your story, and Ms Sloto can let us know whether they are as sent, or have been edited.

 

[kavaman]

I can understand that some discussions are not meant to be discussed publicly, but in all honestly i find it a bit strange that you are not willing to discuss this particular case with these mediators . It gives a negative vibe towards slotocash.

 

[Nifty29]

I can understand that some discussions are not meant to be discussed publicly, but in all honestly i find it a bit strange that you are not willing to discuss this particular case with these mediators . It gives a negative vibe towards slotocash.

If by "these mediators" you mean gambling_grumbles, then you need to understand how their service differs from the PAB service.

The big difference IIRC is that gamgrum will not accept evidence from the casino in a confidential fashion. If the casino is willing to provide irrefutable proof of player fraud, but will not allow it to be made public (to protect their security processes), then gamgrum pretends it doesn't exist and will not take it into account in their report, and hence will rule in favour of the player.

It's the reason why many complaints made over there aren't submitted here, and why many reputable operators refuse to deal with them. The fraudsters are smart....they know that the operators have one hand tied behind their back over there and that they're far more likely to be pronounced innocent. Any mediation process that ignores the facts isnt worth the page its posted on IMO. I also love the part where the report contains question marks about the casinos credibility etc but still has the affiliate link there in case a reader wants to try them out . Rome casino is a perfect example...about 6 complaints in 3 months, showing a deliberate pattern of non.payment until a complaint is filed, upon which the casino acts swiftly and pays, looking like the good guys.....forget the fact they didn't pay for months for no reason. Gamgrum doesn't see a problem with that OR having max cashouts on bonus-free deposits, hence they recommend them by having an affy link next to all the complaints. It would be funny if it wasn't so sad.

The complainant in the other cases against sloto won't submit a PAB here because Bryan and Maxd will see and take into account ALL the evidence the casino possesses, and they obviously realise its not going to look good for them. Quite often, complainants will distort facts or just outright lie....as in the OPs case here.....and IMO that's when they cross the border into fraudsterland. What they don't realise is that they're crapping in their own nest, as a casino is far less likely to reconsider if the OP has told porkies, which in turn makes the casino appear to be telling porkies, just to make themselves look innocent.

 

[casinobuzz]

I was offered to give more wagering and I accept this offer as a honest resolution under the circumstances of the issue

 

[chuchu59]

I was offered to give more wagering and I accept this offer as a honest resolution under the circumstances of the issue

Though you were offered a satisfactory resolution (to you) I hope this wont become the norm. You bet 6 lines and must have set them to do so. Unless Ms sloto had access to incorrect info betting over the max for 23 spins hardly amounts to an accident.

@ms sloto. If something similar crops up how do you determine how much the additional wagering will be? Total overbet amount x wr factor of the original bonus?

 

[kavaman]

The same complaint is elsewhere then crumbles too nifty. I dont know on how many sites exactly but atleast askgamblers . Thats a public dispute too though.

 

[Slotster!]

I was offered to give more wagering and I accept this offer as a honest resolution under the circumstances of the issue

Hey casinobuzz - How did you get on?

 

[maxd]

I was offered to give more wagering and I accept this offer as a honest resolution under the circumstances of the issue

The OP had filed a PAB hours before making this post. I'm assuming based on what was said here that the PAB is toast.