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Slotocash usual withdrawal times? :(

Discussion in 'Online Casinos' started by hoff1985, Jun 12, 2013.

    Jun 12, 2013
  1. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Hey Guys,

    i used to have a couple of withdrawals at Slots Capital but if i remember right i had one cashout at Slotocash and it was paid in about 24 hours last time...

    How long does it usually take to Skrill??

    I requested a cashout last Friday and i'm still waiting... :(

    Thanks
     
  2. Jun 12, 2013
  3. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    As random as their RJs. You never know when you get your dough. Could be 24 hours and could be more than 96 hours. In other words you never know nowadays. Months ago, 24 hour payouts and on weekends too.
     
    1 person likes this.
  4. Jun 12, 2013
  5. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Damn... I hope i get it soon... It used to work better when Ms. Sloto was more around... I really hope she get's better soon and that they have a good replacement in place when she's not around.
     
  6. Jun 12, 2013
  7. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Still nothing.... I don't get it. I played really a lot at SLots Capital and Slotocash and were always treaded good and with fast cashouts, but these days it seems to be really painful to get it fast... The maximum timeframe they say (3 working days) will end tonight, i hope i get the money.
     
  8. Jun 12, 2013
  9. PaaskeDKnowUK

    PaaskeDKnowUK Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    Hi Hoff1985.

    Try send them email also if you have other email contacts maybe direct to their cashier. Should do the trick. Put bit pressure on them. If you are a loyal player I am sure they will help out and get you withdrawal proccesed asp. :thumbsup:
     
  10. Jun 12, 2013
  11. labeled

    labeled Senior Member

    Occupation:
    na
    Location:
    Land of the "free"
    Be forewarned - I've had emails bounce back from the vip host recently. She was able to receive one last week, but I received another "bounce" notice from gmail today on an email I sent yesterday.

    It's just all very strange, but I continue to hope that the withdrawal that was processed on Sunday will actually arrive via wire this week.
     
  12. Jun 12, 2013
  13. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Hope you get it fast. I think this is another case of accredited casino letting its standards drop after accreditation has been awarded, we see too much of this.:mad:
     
  14. Jun 12, 2013
  15. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    I wrote the rep again... Lets see
     
  16. Jun 12, 2013
  17. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    O no, don't say it like that please. This group has been around for years and has always been fast in paying and reliable. It was the first casino I trusted when I started back in 2008.
    Something can be up now and they can be having troubles we don't know of, but I do still trust them.
     
    1 person likes this.
  18. Jun 12, 2013
  19. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    OK, Tirilej I admire your faith and loyalty to them, but that would count for little IF something is up. Remember you are dealing with a US-facing outfit which alone can cause them issues beyond their control. A little caution may be advisable until more is known about the lack of rep and stalling payouts. I hope I'm wrong but I'd hate to see you post a great screenshot from them tomorrow, and next week be raising an issue when you are waiting for the cashout.:(
     
  20. Jun 12, 2013
  21. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    That's not going to happen for the simple reason that I don't play at their casinos anymore :D
    Not because I don't trust them, but because I can't play everywhere.

    Warnings are great if there is a need to. It's just your use of this fellow :mad: that makes is look worser maybe than it is.
    Don't be so angry all the time :p
     
  22. Jun 12, 2013
  23. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    asked via live chat. they told me it will be only processed adter 72 "workday" hours, but i rmember havung payouts faster... however they told me that the finance dep will contact me asap. that was about 4 hours ago. lets see whats happening now :)

    its even more painful because i think at slotocash rtg i had dozens and dozens of deposit and no more. then 3-4 cashouts.... damn if they would just be as fast as they're used to be :(
     
  24. Jun 13, 2013
  25. MisterBJ

    MisterBJ Account suspended until further notice - please co

    Occupation:
    Fedex
    Location:
    Atlanta
    Face the facts. These casinos are falling on hard times. This economy is very very bad. Whenever casinos are delaying withdrawals and increasing pending times. Those are signs of falling revenues. When dealing with casinos in general especially USA driven casinos. Expect longer than normal wait times. RTG isn't too favorable among a lot of Americans as it once was. Along with a struggling economy. Plus depositors have cut their deposits down dramatically. RTG operators who are targeting US players are now feeling the strain. Longer pending times = We hope you reverse or More people deposit, so we can pay you.
     
    2 people like this.
  26. Jun 13, 2013
  27. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    72 hours over... Nothing
     
  28. Jun 13, 2013
  29. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    UPDATE:

    07:31:29 Thank you for contacting us. An operator will be with you shortly...
    07:31:48 Operator Zoe joined the chat
    07:31:51 Zoe: Hello, how may I help you?
    07:32:19 Andre: I had contact with live chat yesterday about my cashout from last friday. The support agent told me that it takes 72 hours, but finance will contact me
    and let me know when i have the money. Now the 72 hours are over and i have no e-mail from finance and still no money on skrill.
    07:32:23 Andre: User xyz
    07:33:01 Andre: Can you please check why it's taking long that it should?
    07:33:03 Andre: Thank you
    07:33:06 Zoe: One moment please
    07:36:33 Zoe: Andre I'm sorry for the delay
    07:37:01 Zoe: I'm sending a request now to Finance department
    07:42:06 Zoe: Andre is there anything else I can help you with?


    Let's see what happens now... I hope i finally get the money... For an accredited to pay later then the "official" timing is in my opinion really bad behaviour. I don't like when i have to chase cashouts from accredited casinos. When they say "up to 72 hours" i want it in my e-wallet in not 1 minute later then 72 hours...
     
  30. Jun 13, 2013
  31. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    TBH I think this group are heading for the pit...excessive w/d times and AWOL rep. Not good signs.
     
  32. Jun 13, 2013
  33. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    FINAL UPDATE

    Hey everyone,

    i contacted LIVE CHAT again and was able to sort it out.

    - LIVE CHAT checked with Finance again, Finance informed them that they have a problem with this e-wallet (Skrill in my case) they will pay me asap
    - I told then LIVE CHAT i would prefer the payment NOW to a different e-wallet
    - LIVE CHAT checked back with finance and they pushed the money back to my account and i made a wd to Neteller
    - 2 minutes later i got paid.

    So i have the full amount (around 2000$). I had to chase it, but they made it believable to me that they have a problem with Skrill.

    I just hope next time somebody tell's me earlier and give's me earlier the opportunity to change the wd method of the specific cashout.

    But so far all is sorted out good.

    I think the biggest problem in this case was that the rep was not around... I think they should have a solution if the rep is unavailable that someone can handle these customer inquieries. If i would have known about this issue 3 days ago i wouldn't have started getting nervous.
     
    1 person likes this.
  34. Jun 13, 2013
  35. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Congrats on getting paid Hoff but I am not sure whether Skrill is the problem. Unless Ecocard is also problematic 4 days is not my idea of quick payments. Very paltry amount though.
     
    2 people like this.
  36. Jun 13, 2013
  37. gokkie

    gokkie Senior Member PABnononaccred

    Occupation:
    Manager finance
    Location:
    Netherlands
    My experience with slotocash and withdrawals (at their sistersite desert nights)

    I was very Lucky there and made 5 withdrawals.
    The first three took over 5 working days to process and were still reversible after 72 hours.
    However I had to have my docs verified so that normally takes longer but it still took more than 4 business days AFTER my docs were verified.

    On saturday june 8 I made withdrawal no. 4. After over 72 business hours (so excluding the weekend) my withdrawal was still reversible. I contacted support this morning and it was settled quickly and my money was in my neteller account this afternoon.

    On the upside: yesterday I had made a 5th withdrawal and that one was also processed today, so after about 30 hours.

    My conclusion: you will get paid but you just don't know within which timeframe after you have hit the withdrawal button: It can take anywhere between 30 hours to 5 business days.
     
  38. Jun 13, 2013
  39. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Well done, glad you got the lolly!:lolup:

    I still think that something's up though, CM members coming on here and complaining, then the payout being completed shortly afterwards. PL ring a bell?
     
    1 person likes this.

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