Slotocash....seriously get it together!

[Sloto]

If the cashback offer is still valid perhaps you could get word to the CS people that it is still valid.

Hi Bigjohn

We're updating each agent individually at this time about these offers.

Have a lovely day!

Best regards,
Ms. Sloto

 

[jelsmith]

Weekly Promos that's how I was getting there. The CB has never changed it just seem that new CS wasn't understanding. The rep has fixed everything once again. Thanks Georgina!

 

[vinylweatherman]

Hi Bigjohn

We're updating each agent individually at this time about these offers.

Have a lovely day!

Best regards,
Ms. Sloto

Can we have a specific answer. Is the WEEKLY cashback still valid?

Kizzy said it wasn't, was she "lying" or were YOU "lying".

Nifty says I should apologise as it turns out that Kizzy was telling the truth because this was a "dead" link to an old promo, but then you come along and say Kizzy and other CS agents are wrong, and are ending up "lying" to players who request the weekly cashback.

To whom should I apologise

How come these CS agents were getting it right for so long, and then all of a sudden they make a string of mistakes, along with being too damn arrogant to even consider the possibility that a loyal player might be right, making them have to contact the rep every time, instead of CS?

Is this descent of CS quality down to the decision to outsource CS to a third party?

The general experience that outsourced CS provides a poorer player experience is why it is prohibited in the standards for accreditation. It seems the management of Sloto thought they knew better, and that they could successfully outsource the CS and IMPROVE the player experience. It seems they too were arrogant, and are now going to have to clean up the mess they created, which is probably causing some of their former regular players to leave and look for another casino more like "the old Sloto"

 

[binshakindown]

what I am confused about

is why when Jel said that Georgina told her that the promo was still valid and credited her account, a few folks still didn't see that what Jel had said was right and then Georgina had tell the forum that Jel was right. Well, kinda since she credited her account a second time.

Am I missing something here? I realize the cached web page thing, but isn't that unrelated to this discussion, since the cashback is still valid?

 

[chuchu59]

Let's see if I have got it right. Jelly played, lost and asked for a cashback. Support says no as the website says no. Now we are being told by Georgina this aint so and the cashback thing has and is still valid. Is it really possible that support misconstrued the cashback situation so badly or was it an instruction from management? The latter seems more likely. So support staff take the blame for denying cashback to a player or players and management is cleared. I don't believe it.

 

[jelsmith]

Georgina said the CB NEVER changed. So a cached webpage is not the problem and it never was. The page said CB was still good when I looked that day. The website was not changed then.

 

[maphesto]

And it's still there:

You do not have permission to view link Log in or register now.

And for the ones who want the way from homepage rolleyes:

Manage to reach www.slotocash.im

Then you click on "promotions" and you will reach this page:

Old / Expired Link

Now you scroll down to the bottom of the page and you will find a yellow, highlighted, link to weekly promotions.

All those crappy comments about "old links, old pages" etc. can't use that comments now.

Go jelsmith!

 

[RUF_GT]

*deleted*

wrong thread, sry