Slotocash....seriously get it together!

jelsmith

Zombicidal Maniac
PABnononaccred
Joined
Sep 16, 2008
Location
nashville tn
Here is my chat today..... and here is also the link to their website that says "weekly 25% cashback"!!!!!!!!!!! I am seriously up to freaking here with their CS!
You do not have permission to view link Log in or register now.
Then he/she acted like i couldnt have the bonus they offered because I was smart enough to give them the link that proved my point? WTH is up....I know the rep here is great....but honestly not everyone is forum member and doesn't have access to her. This is beyond rdidiculous. 60x playthrough? BS!

Please wait for a site operator to respond.

You are now chatting with 'Kizzy'

Kizzy: Welcome to our live chat service. How may I help you today?

zombicidal: hi i just wanted to get the 25% cashback on my last couple deps please

Kizzy: I can certainly assist you with that, but before we begin may I have your full name, and the name of the casino you are playing?

zombicidal: jenn xxxxxxx slotocash

Kizzy: Thank you Jenn.

Kizzy: At this time we are only offering the monthly cashback bonuses.

zombicidal: thats not what the website says

Kizzy: We can however, credit your account with a bonus.

zombicidal: ok

Kizzy: Please note that our bonus rules does apply.

zombicidal: whats the wagering and is there a max cash?

Kizzy: Our website has been upgraded and we are currently not offering cashback bonuses.

zombicidal:
You do not have permission to view link Log in or register now.


zombicidal: look

zombicidal: its right there

zombicidal: weekly it says

Kizzy: The currently URl is Old / Expired Link

zombicidal: what are the bonus

zombicidal: rules please

Kizzy: That is no longer available as you have the old version of the website saved.

zombicidal: what?

Kizzy: The bonus was credited to your account.

Kizzy: This coupon carries a 5 times maximum and a 60 times play-through.

zombicidal: ok thanks
 

jelsmith

Zombicidal Maniac
PABnononaccred
Joined
Sep 16, 2008
Location
nashville tn
for the record it was 50 buck bonus....with 60xs and 5x max.....im gonna make them take it out...thats ridiculous...my cashback would be no max cash 25bucks with no playthrough....far better deal.
 

jelsmith

Zombicidal Maniac
PABnononaccred
Joined
Sep 16, 2008
Location
nashville tn
Well they fixed it after 3 reps and told me that they would do it "this time" SO BEWARE DESPITE THEIR WEBSITE CASHBACK IN NO LONGER OFFERED! They really need reflect that. Now I go look and the cashback IS NOT there.....This is like banging my head off a wall.
 

Googobucs

Dormant Account
Joined
Sep 18, 2013
Location
Florida, USA
It is possible if you are using a link that is stored as a favorite or from your browser history, that you are going to an old page. If that is the case, I would recommend you update your favorite to go directly to the main home page and then navigate from there.
If you go to the home page and then to promotions you will only find what the CS person showed you.
On the page you are going to , the T & C for the bonus say 15X WR and also has this item that probably covers them on this:

12. Any promotion or offer is terminable at any time in accordance with the views of management without prior notice or obligation.

If you could link to the page you have from the home page at the time you requested the cash back, you might have a case. If not, then I would probably take the 50, (which they did not have to give you) and hope for the best.
good luck
 

jelsmith

Zombicidal Maniac
PABnononaccred
Joined
Sep 16, 2008
Location
nashville tn
Nope its right there....not stored.....the CS are awful...I just spoke with Monelle....who said she fixed it....but now says she meant that she removed my bonus as asked but still couldnt credit the cb.....this is so ridiculous....Im done....with the duplicate charges, the lack of CS with a brain.....I can't take it.....I did link it....they just can't seem to figure out whether I should be punished for being wise enough to show them I guess
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Kizzy: Our website has been upgraded and we are currently not offering cashback bonuses.

zombicidal:
You do not have permission to view link Log in or register now.


zombicidal: look

zombicidal: its right there

zombicidal: weekly it says

Kizzy: The currently URl is Old / Expired Link

Kizzy is lying. I am not a player at Sloto, and have not stored this in my favourites, not even visited that site before, and when I click on the link, the 25% WEEKLY cashback is still there, as of 2 minutes ago.

They have failed to ensure their website properly reflects their offers and terms and conditions, and have therefore breached the accreditation standards.

Marketing Standards
Must not use false, misleading or deceptive advertising.
•Must not spam, and must take appropriate actions against any affiliates or any third parties who do spam.
•Must not cross promote to other properties without giving proper credit to affiliates and/or their advertisers.

--------------------------------------------------------------------------------
Operational Standards
•Must pay winnings in a timely manner.*
•Must not disqualify any player from a payout if terms & conditions are met, except for situations of fraud (multiple-accounts, bogus ID documents, chargebacks, etc.,).
•Must not confiscate winnings for vague & unclear reasons, such as "irregular playing patterns" or "bonus abuse", without specific T&C violations.
•Must not implement terms that can be construed as "unfair" towards the player.
No player shall be involuntarily placed into a situation which breaches the terms and conditions during the course of play.
•Must pay out progressive jackpot wins in full or in reasonable chunks, regardless of any terms and conditions limiting payouts.**
•Must remove any bonus and associated playthrough requirements at the request of the player if play has not commenced.
•Will not entice players to reverse cash withdrawals with bonuses or other incentives.
•Will not use outsourced support. Player support must be in-house.

What else has now been outsourced apart from support at certain times? It is looking like website maintenance is now falling behind, and this could mean that many players are going to be seeing invalid promos that are listed as currently running, and even worse, may be seeing old terms and conditions that have been changed for the worse, leading to them being inadvertently violated.

In this case, they should accept that the error is theirs, and honour the weekly cash back for as long as they are having the webpage on show.

Perhaps if the changes had been better managed, and/or not so far reaching, things like this would not be happening.
 

naththo

Dormant account
Joined
Jul 24, 2011
Location
Adelaide, South Australia.
I noticed they hardly update the Slotocash website, but also does too in most other RTG website, it looks very basic and outdated style. Its like 90's style or early 2000's style. They really need to act together and update to make it look very modern. And when will they fix the RTG software for Windows 8? They haven't done so. I still have problem trying to download game in inetbet. Its very frustrating. I had success with Windows XP. I have dual boot though. But why not fix it for Windows 8??? RTG is constantly losing customer if the RTG programming don't keep up to date. Microgaming always update, so is Intercasino, also Playtech. But playtech need to improve graphic imo. Also Netent update constantly. Its 22nd century now, not 21st century. lol
 

jelsmith

Zombicidal Maniac
PABnononaccred
Joined
Sep 16, 2008
Location
nashville tn
Thanks VWM....glad I'm not "seeing" things....I have pm'd the rep several days ago and still have not gotten a response. I agree it's misleading and it was still there for days after i brought it to their attention.
 

Diane

Ueber Meister
Joined
Dec 20, 2009
Location
WI
The rep says the cashback has NOT changed and she credited my account. The CS newbies need a swift kick.....:D

Any business is only as good as its "weakest employee". I am glad they fixed it for you.

It also reinforces how important it is to save all chat records and screen shots of problems as you work your way through the system in the casino to get resolution. I keep a folder for each casino where I play and store all emails and chats that are significant covering bonus, problems, withdrawal progress emails etc.

It's a good practice for everyone to follow as backup when there is a problem.

Diane
 

jelsmith

Zombicidal Maniac
PABnononaccred
Joined
Sep 16, 2008
Location
nashville tn
Here we go again today. I pm'd the rep....but honestly I gave them the benefit of doubt....no more....this UNREAL. The rep credited my account last time and assured me that the cashback had not changed.....


se wait for a site operator to respond.
You are now chatting with 'Alex'
Alex: Welcome to our live chat service. How may I help you today?
you: hi....username is zombicidal i would like my 25% cashback from my depsit yesterday please
you: at slotocash
Alex: I will be more than happy to assist with your query.
you: ok thanks
Alex: Please hold for 2 minutes while I look into your query.
you: ok
Alex: Thank you for holding.
Alex: We do apologize however the account does not qualify for a cashback offer at this time.
you: yes it does...i went through this a couple days ago...had to complain to Georgina....she addressed it
you: and fixed it
you: you can see she credited it
you: im seriously sick of this....i should not have to go to mgmt for a simple cashback
you: she said that the cashback had not changed
Alex: I am sorry that you feel that way however the account has not been noted with a cashback offer.
Alex: Did you receive an e-mail with your offer?
you: ill take it up with her....this is ridiculous
 

Googobucs

Dormant Account
Joined
Sep 18, 2013
Location
Florida, USA
Kizzy is lying. I am not a player at Sloto, and have not stored this in my favourites, not even visited that site before, and when I click on the link, the 25% WEEKLY cashback is still there, as of 2 minutes ago.

They have failed to ensure their website properly reflects their offers and terms and conditions, and have therefore breached the accreditation standards.

I attempted to allude to this before, I guess I should have been more specific. You are clicking on a nested link that was saved. The old page should have been removed but it has not.
If you go to the casino's main page slotocash.im and click on the promotions tab you will see the current promotions. You are clicking an old saved link to an old promotions page. You should ALWAYS navigate from the home page of ANY web sight to find the most current information. It is not unusual, for old stored pages to still be around for a little while. In fact i think some folks logged into some old stored pages of this very forum last night.


Here we go again today. I pm'd the rep....but honestly I gave them the benefit of doubt....no more....this UNREAL. The rep credited my account last time and assured me that the cashback had not changed.....

I'm surprised that your surprised by this. After the last experience, I probably would have given up.
 

jelsmith

Zombicidal Maniac
PABnononaccred
Joined
Sep 16, 2008
Location
nashville tn
No the REP herself said I was correct and fixed it. She said the cashback has NOT changed. The website was not changed it was not "nested" etc it is what it is. VWM doesn't even play there and he saw the exact same thing.
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Here we go again today. I pm'd the rep....but honestly I gave them the benefit of doubt....no more....this UNREAL. The rep credited my account last time and assured me that the cashback had not changed.....


se wait for a site operator to respond.
You are now chatting with 'Alex'
Alex: Welcome to our live chat service. How may I help you today?
you: hi....username is zombicidal i would like my 25% cashback from my depsit yesterday please
you: at slotocash
Alex: I will be more than happy to assist with your query.
you: ok thanks
Alex: Please hold for 2 minutes while I look into your query.
you: ok
Alex: Thank you for holding.
Alex: We do apologize however the account does not qualify for a cashback offer at this time.
you: yes it does...i went through this a couple days ago...had to complain to Georgina....she addressed it
you: and fixed it
you: you can see she credited it
you: im seriously sick of this....i should not have to go to mgmt for a simple cashback
you: she said that the cashback had not changed
Alex: I am sorry that you feel that way however the account has not been noted with a cashback offer.
Alex: Did you receive an e-mail with your offer?
you: ill take it up with her....this is ridiculous

Jelly,

You are way tookind in giving these jokers the benefit of the doubt. They are definitely not the slotocash of old and will pull out all tricks under their sleeves to deny players their rights.
 

Googobucs

Dormant Account
Joined
Sep 18, 2013
Location
Florida, USA
No the REP herself said I was correct and fixed it. She said the cashback has NOT changed. The website was not changed it was not "nested" etc it is what it is. VWM doesn't even play there and he saw the exact same thing.

VWM can get to it because he clicked on the link you provided in the first post. I can get to it as well from that link. That link is NOT their home page. I cannot get to that page from their home page. Can you? If you go to slotocash.im what are you clicking on from that page to take you to see that promotion?

It may be a valid promotion but chat support wont know that since the page cannot be accessed (at least AFAIK) from their home page. That is where they will go to look.

I am guessing that this is not a current promotion and the rep gave it to you any way as an act of good customer service. If it is valid and they don't update the home page you are going to go through this every time.

There are probably still URL links out there to pages for Walmarts black Friday ads for TV's. That does not mean because you can click on the link and get to it, that it is current and they will honor it. Back to my original statement. You need to always navigate from the home page to get current information. This is true for any web site.
 

anniemac

Ueber Meister
PABnoaccred
MM
Joined
Jan 30, 2007
Location
Texas, USA
Jelsmith,

I know what you are talking about but I just checked my casino download and it's not there.

However, I do have a cashback offer on deposit without bonus that is listed in my March VIP bonus mail.

Is this offer in your March deposit mail or is this the one that showed up on the daily deposit pages?

Since they have changed the casino pages and the way they are showing offers, maybe you need to remove and redownload the casino.
 

jelsmith

Zombicidal Maniac
PABnononaccred
Joined
Sep 16, 2008
Location
nashville tn
The page is different now....it was not back when I posted. Sloto verified that herself. I find it SUPER annoying that CS can't just do my cashback. I should not have to go the rep for something this simple. I had some mail in my casino....but when I asked what the playthrough on the 200% MONDAYMATCH was and was told 90xs.....(that's not a typo) I deleted them. 90x's to me is rogueish.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
VWM can get to it because he clicked on the link you provided in the first post. I can get to it as well from that link. That link is NOT their home page. I cannot get to that page from their home page. Can you? If you go to slotocash.im what are you clicking on from that page to take you to see that promotion?

It may be a valid promotion but chat support wont know that since the page cannot be accessed (at least AFAIK) from their home page. That is where they will go to look.

I am guessing that this is not a current promotion and the rep gave it to you any way as an act of good customer service. If it is valid and they don't update the home page you are going to go through this every time.

There are probably still URL links out there to pages for Walmarts black Friday ads for TV's. That does not mean because you can click on the link and get to it, that it is current and they will honor it. Back to my original statement. You need to always navigate from the home page to get current information. This is true for any web site.

You're right.

That link WAS the promotions page....WAS being the operative word. Just because it was before doesn't mean it is now. It's pretty much internet 101 and especially for online casinos....always use the links on the website as promotions do change and so do the promotion pages.

The unfortunate part is that some have gone off the deep end bleating about Slotocash staff "lying" (for which an apology should be forthcoming as they were telling the truth) and "breaching accreditation standards" by "false advertising blah blah". Always with the drama, and more often than not flinging mud at operators when they don't deserve it just to get some airtime.

The net is full of old links. Just because you happen upon one, or insist on using the same one you have for years, doesn't mean you're entitled to it forever.

Sloto might be making some poor judgement calls of late, but this is a non-issue that's been blown out of all proportion by some who haven't stopped and thought about it long enough to realize it wasn't the casino's error at all...and I don't mean the OP.
 

bigjohn

Dormant account
Joined
Dec 21, 2012
Location
Northeast Coastal USA
Leaving an old, outdated page floating around in cyberspace is bad housekeeping on their part and there is no reason for it. If I type in "casinomeister.com/forums" I will always get the current forums here, not some version from 2007. Internet 101 should tell them how to update a page to the same address.
 

Googobucs

Dormant Account
Joined
Sep 18, 2013
Location
Florida, USA
Ok. I did a bunch more digging on this. I don't know why it was bothering me so much but it was.

1. Go the home page slotocash.im then click on the promotions button at the top of the screen.

2. on the promotions page click on the BONUS T & C link for the High Roller 400 % bonus

3. Scroll to the top of the page. On the top of this page on the left you will find a new list titled PROMOTIONS. In that list is a button called WEEKLY PROMOTIONS.

4. Click on WEEKLY PROMOTIONS

5. DING, DING, DING.....Here is that promotion page.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Leaving an old, outdated page floating around in cyberspace is bad housekeeping on their part and there is no reason for it. If I type in "casinomeister.com/forums" I will always get the current forums here, not some version from 2007. Internet 101 should tell them how to update a page to the same address.

Fair comment, but the two issues aren't necessarily related.

What I mean is.....it's asking for trouble using a saved copy of a promotions page as an up-to-date resource. Any business has the right to change the url of their webpages. Just because the old page is still lurking doesn't make it valid.

I can see it was reasonable for ms sloto to credit the cashback the first time, but it was made clear to the OP that there was a new promotions page and that cashback no longer applied....and that should have been the end of the matter. A reasonable person would accept that the old promotions were no longer valid and move on. IMO it was unreasonable to reject what the CSR said and insist on taking it up with the rep.

It was way out of line IMO to accuse the CSR of being a liar and sloto of false advertising. It's the kind of over the top sensationalism that only makes matters worse, not better. A decent person would apologize.

Googobucs has found a link to the old promos on a current page....poor webmastering there no doubt. However, the OP (and anyone reading the thread) has been told that these promotions are NOT valid, so it doesn't really matter in the end.
 

Sloto

Affiliate Manager for Accredited Casinos
Joined
May 18, 2009
Location
UK
Playthrough / Cashback

Hi there,

The playthrough is 30x the sum of the deposit plus the bonus for MONDAYMATCH, and always was.

This also means that it's 90x the deposit only, which is the information provided.

Our bonuses only work the playthrough on the deposit as it varies from customer to customer and therefore is a multiple of the deposit.

Jelsmith, I've responded to your PM and also credited your cashback.

Best regards,
Ms. Sloto
 

bigjohn

Dormant account
Joined
Dec 21, 2012
Location
Northeast Coastal USA
Hi there,

The playthrough is 30x the sum of the deposit plus the bonus for MONDAYMATCH, and always was.

This also means that it's 90x the deposit only, which is the information provided.

Our bonuses only work the playthrough on the deposit as it varies from customer to customer and therefore is a multiple of the deposit.

Jelsmith, I've responded to your PM and also credited your cashback.

Best regards,
Ms. Sloto

If the cashback offer is still valid perhaps you could get word to the CS people that it is still valid.
 
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