Well Kapersky is my primary Anti-Virus program, I also run Malware Anti-Bytes primarily as my clean up tools. (The other ones I only run when I think something is up, they aren't always running)
As for an update to the casino, this afternoon finance told me apparently there were not aware Amex was still acting up. Last they knew they thought they had it fixed. Therefore they'll look into it again and see why it's still not working properly.
Yet my answer to this was I alerted them almost 3 weeks ago to the problem, and you can't tell me I'm the only customer that has sat back and let the Amex processor do it's own thing. So why are we now finally deciding it was a problem?
Then as the Visa ordeal with the prepaid mastercard, there trying to chalk that up to a card associate fee. Which I have an e-mail that clearly proves that the processor actually charged me for the virtual card and there transaction. Plus that has been forwarded to them.
Yes before anyone else harps on me about the rep. Yes I thought about contacting the rep, yet when Steven Vaughn doesn't do much of anything. Other than offer me a free $25 chip about 2 months ago my issue. Yet still it's not fixed. Yeah the chip was nice, but having a properly working processor would have been better. When your contacting as about high up on the food chain as you can get. Then you still don't get a very good reply to your constant issues. I'm just figuring the rep is going to be just as about useless if the higher ups can't be bothered to figure out what's going on.
The idea of contacting the rep. has more to do with following the recommended process here for dealing with problems.
In my experience the higher executives of a company are responsible for taking care of their employees and their business, the employees are responsible for keeping the customers happy. The rep. has made him or herself available, partly, to deal with problems of CM members.
I just think the process established here at Casinomeister works best when you go through the steps they recommend.