Slotocash no longer 24 hour cashout?

dcpam39

Dormant account
Joined
Nov 12, 2006
Location
East Coast
I cashed out (flushed over the phone) from Slotocash Friday evening, expected to see the payout in my quicktender Saturday morning. Not there; logged into the casino and my withdrawal was showing as a reversible withdrawal.

Contacted customer service and was told that they have a new procedure that even if you flush your account, the withdrawal will show reversible for up to 24 hours. Sounded strange to me-how is it considered flushed, if it's still reversible?

Today the withdrawal is still showing as "processing". Contacted slotocash again and was told that if i have not received it by monday or tuesday to contact cs again.

One of the main reasons i play at sloto is because of their payout times--hope i was given mis-information about the new "flushing" process, and that this is just a fluke,

Pam
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
I cashed out (flushed over the phone) from Slotocash Friday evening, expected to see the payout in my quicktender Saturday morning. Not there; logged into the casino and my withdrawal was showing as a reversible withdrawal.

Contacted customer service and was told that they have a new procedure that even if you flush your account, the withdrawal will show reversible for up to 24 hours. Sounded strange to me-how is it considered flushed, if it's still reversible?

Today the withdrawal is still showing as "processing". Contacted slotocash again and was told that if i have not received it by monday or tuesday to contact cs again.

One of the main reasons i play at sloto is because of their payout times--hope i was given mis-information about the new "flushing" process, and that this is just a fluke,

Pam

When it comes to Rival I wouldnt be surprised by anything these days.

If the above is true, then Sloto are doing away with the very thing that sets them apart from other Rival operators, which is a huge mistake IMO.

I used to play Rival all the time - I still love the games - but when my business isnt appreciated then I take it somewhere where it will be.
 

maphesto

Dormant account
Joined
Jun 5, 2009
Location
Sweden
When it comes to Rival I wouldnt be surprised by anything these days.

If the above is true, then Sloto are doing away with the very thing that sets them apart from other Rival operators, which is a huge mistake IMO.

You don't why there is a delay yet. I don't know how quicktender works.
I do know that I am pretty sure that if it was a non us resident who used NETeller the money probably had been in the account a few hours after flushing.

But as I said, I don't know how quicktender works at all.

EDIT: What I do know is that everytime a casino wants to refund to Visa it never works weekends. I guess that this is with click2pay as well.
 
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Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
You don't why there is a delay yet.[/QUOTE]



Yes I do. :

Contacted customer service and was told that they have a new procedure that even if you flush your account, the withdrawal will show reversible for up to 24 hours.

There is a new policy which makes flushing a waste of time - and that is a change. The OP also states they have always received their WT withdrawals within 24 hours which is a change.

The casino has stated the delay is due to a policy change.
 

Sloto

Affiliate Manager for Accredited Casinos
Joined
May 18, 2009
Location
UK
Hi dcpam39

Please accept my apologies for the delay in your withdrawal. It was an error on our part, accounts thought they had uploaded the payment to QT but hadn't.

Your withdrawal has now been paid. Also support should have contacted accounts to follow up on this and again I apologize for the breakdown in communication. Please provide me with the name of the support rep you spoke with so I can address this issue.

With regards to the new reversal period, it's not something we would have implemented, but unfortunately its system wide. We aim to process withdrawals as quickly as possible so we hope the new reversal period does not have too much of an affect on our members.

All the best

Ms Sloto
 

dcpam39

Dormant account
Joined
Nov 12, 2006
Location
East Coast
Thanks very much for your quick response. I spoke with 2 individuals, once yesterday, and once this morning, cannot remember the names, however they were male reps, and not "George", who i have spoken to a couple times in the past. The second time I specifically asked if the rep could contact someone to find out the reason for the delay, and the individual said that "all i know is that it is still processing"

Pam
 

Sloto

Affiliate Manager for Accredited Casinos
Joined
May 18, 2009
Location
UK
Thank you I will look into this and make sure it doesn't happen again.

All the best

Ms Sloto
 

anniemac

Ueber Meister
PABnoaccred
MM
Joined
Jan 30, 2007
Location
Texas, USA
Since I haven't cashed out at Sloto in a while (last cashout was paid within hrs. though) I can't say about them.

However, cashed out at Box 24 yesterday morning and asked for it to be flushed. CS came right back and said that it had been and didn't say anything about not being able to flush. Was paid by them within 2 hrs. Now I didn't go back into my account and look to see if they actually did flush it. Since they paid so quick, didn't make much difference. :D
 

GrafSpee

Dormant account
Joined
May 24, 2009
Location
Luxembourg
Partypoker Partycasino

the same is now at Partypoker and even longer! 3 days waiting before processing and no new deposits can be made in that period, reverse only, just RIDICOLOS unfortunately they turning into the level of not very serious Casinos
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Hi dcpam39

Please accept my apologies for the delay in your withdrawal. It was an error on our part, accounts thought they had uploaded the payment to QT but hadn't.

Your withdrawal has now been paid. Also support should have contacted accounts to follow up on this and again I apologize for the breakdown in communication. Please provide me with the name of the support rep you spoke with so I can address this issue.

With regards to the new reversal period, it's not something we would have implemented, but unfortunately its system wide. We aim to process withdrawals as quickly as possible so we hope the new reversal period does not have too much of an affect on our members.

All the best

Ms Sloto


Are you not an INDEPENDENT operator though:confused: If this is not something you would implement, don't do it, surely YOU call the shots, NOT Bonne Chance:confused:

If you DO still pay within 24 hours, you could have a withdrawal both paid & available for reversal at the same time. Surely this is an "accident waiting to happen" where a player reverses a paid withdrawal that still shows as reversible, and ends up doubling their money at your expense.

How does this change make things better for the players?


For Rival, have they hever heard this one "if it ain't broke, don't fix it". Many businesses have suffered for failing to remember this, some have even gone to the wall after destroying customer confidence and trust after meddling with something that works fine, and being unable to restore a decent service that customers can trust.

Microgaming took a hammering for meddling with the lobby, and making irreversible "upgrades" that meant that the casinos could no longer work on many NEW computers, let alone old ones. It took MGS around 6 months to get the new lobby working properly, and they had no "rollback" option for players who found they could no longer play on their PCs.
 

nisosbar

Ueber Meister
PABnonaccred
Joined
Aug 28, 2009
Location
Right here
Max bet on Scary Rich I and II and Psychedelic has been lowered even further to only $2 (down from a max of $50, which had been lowered to $10 about a month ago). This suggests to me that deposits at Rival are way down. Affiliates here can confirm this, either way. I like Sloto, but a max bet of $2 is too low, IMO.
 

maphesto

Dormant account
Joined
Jun 5, 2009
Location
Sweden
Just to make this clear!

Sloto'cash still flushes my withdrawal and they pay me a couple of hours later. Just as it always has been! :eek2:

About betsize limit on 4 of the video slots:

A month ago they limit the betsize to only 2$/spin on 4 slots. These were Scary Rich, Scary Rich 2, Psychedelic Sixties and Fixer Upper.

However, a few of the white label casinos had a limit of 10$/spin instead of 2$/spin.
These white labels still have that limit of 10$/spin.
 
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