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Slotocash denied $982 payout! Quoted a rule which does not exist

Discussion in 'Online Casinos' started by Burbur, Jul 28, 2014.

    Jul 28, 2014
  1. Burbur

    Burbur Dormant account

    Occupation:
    IT professional
    Location:
    United States
    here is what I got from them instead of the Check





    they credited $60 back to my acct - that was the actual deposit amt and $36 was the bonus
    But there is no such rule on their site!! There is another one about $6.50 max bet but it does not say anything about voiding winnings. Also it was my first win there while I made many many deposits. So can I get them all back?
     
  2. Jul 28, 2014
  3. Captain Chaos

    Captain Chaos Senior Member webby

    Occupation:
    Train Guard
    Location:
    United Kingdom
    Interesting. It states any winnings plus bonus amounts derived from the bets placed. So, one could reasonably expect any winnings not derived to be left untouched and returned?

    They do have a rep here, though good luck with getting any resolution. From what I have seen they seem very selective in what they post. Good luck to you!
     
  4. Jul 28, 2014
  5. Finn

    Finn Senior Member MM

    Occupation:
    Engineer
    Location:
    Finland
    You must register/login in order to see the link.
    Boldings and underlinings are mine.
    Betting more than the maximum bet tends to result in voiding the winnings at all casinos that have maximum bet for bonuses. I don't think you are going to get the money back.
     
  6. Jul 29, 2014
  7. Burbur

    Burbur Dormant account

    Occupation:
    IT professional
    Location:
    United States
    Finn, the last two quotes are for welcome bonuses and it was not a welcome bonus I played. Those bonuses are slot-only and 6.50 is a reasonable limit for slots.
    For table game 6.50 max is nonsense. You cannot even double or split in BJ can't call in poker games when betting table min.

    Also the first quote does not say winnings will be void.
     
  8. Jul 29, 2014
  9. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Well why would they state a maximum bet if there were no consequences for braking the term? :confused:

    Sorry, but the term is crystal clear and I'm afraid that if you did bet more than $6.50, then you can't really complain that they took your winnings.
    I'm sorry you seem to have made an unfortunate mistake (not the first person to do that... and not the last). The most important thing is the lesson you have learned, that you must ALWAYS check all the T&Cs at any casino BEFORE you start playing.

    KK
     
    3 people like this.
  10. Jul 29, 2014
  11. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    What a coincidence! She have copied a term from Jackpot Capital group.
    They have recently changed their Max bet term on bonuses to $10, and it is nr 21 in their T&C's :rolleyes:

    I have suspected for sometime now that they are taking care of Slotocash support.
    Here was the proof of that.

    Slotocash still have their Max bet rule of $6.50.
    You will not get anything back from them. That rule you obviously broke.
     
  12. Jul 29, 2014
  13. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    To answer your questions. Yes you broke the terms as clearly states max bet is $6.50 unless specifically stated. Yes it says in terms all winnings will be voided. And no you cant get all your previous deposits back tho they returned your deposit from this session. And as for the amount you can bet at blackjack etc. then most bonuses you arent allowed to play on table games. Sorry hate seeing people lose money as its hard enough to win but in this case the casino is right.
     
    3 people like this.
  14. Jul 29, 2014
  15. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    Gotta love customer support.
     
  16. Jul 29, 2014
  17. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    For awhile now Sloto has outsourced their customer chat support to the Jackpot Capital group, are they doing it with email support and payments as well? Seems like someone is confused between Slotocash and Slotastic.

    Either way OP, if you broke the $10 max bet rule then you obviously broke the $6.50 rule as well.
     
    1 person likes this.
  18. Jul 29, 2014
  19. BMWSTACK

    BMWSTACK Ueber Meister

    Occupation:
    Work
    Location:
    US
    I think your right, that is a slotastic/jackpot capital term.

    I think the player was playing Slotastic with the email and the quoted term, as others have pointed out.

    But now on to Slotocash, their max is $6.50 how pathetic.
     
  20. Jul 29, 2014
  21. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    Too many things are happening in this business to remember it all, or I can blame my age:oops:

    I knew they outsourced their support, but didn't remember it was to JC group. I won't forget again so thanks Chayton:thumbsup:

    The 6.50 Max bet rule is not new though. I remember threads a couple of years back about denied winnings, so that have always been there.
     
    2 people like this.

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