Slotocash Casino - Accidental duplicate account (need advice) 6k withdraw

Tylerj91

Newbie member
Joined
Apr 15, 2020
Location
United states
Hello, so I recently have been playing at a casino and i am aware that most casino only allow one account per ip address (household). This second account must of been created on accident and is not my main account. This account has no deposits, no bonuses, no free play or active play at all

Now to my main account, I've deposited a few times on it. Using the bonuses a few times. My most recent transaction was a deposit with no bonus attached just straight BTC deposit. I managed to rack up up my balance to 6k. I submitted my documents to verify my account a few days ago. I usually do this when I first start playing at a casino, but lagged on it a bit.

I was going through my emails and noticed through one of my other emails I had a promo email from them that had a account attached to it.

I am really worried this will forfeit my winning under there terms or service even thought the other account has zero activity.

What is the best course of action to take?

Pretty sure they will see the second account I'm sure it has all my same info. Do I contact chat and have them close the other account or will this totally screw me admitting it even though I didnt know?

Do I just attempt a withdraw and hope for the best ?

Or do I sent a email to the casino explaining my situation?

I'm scared they are going to use this inactive account to restrict my withdrawal since it's a semi-large amount

All advice would be appreciated, these winning will really help me out and I in no way exploited the t&c.

Thanks for reading this

TLDR: played from main account won a good amount, waiting to submit a withdraw. Found out a second account is opened with the same casino through one of my other emails.
 

Mark_32Red (retired acct)

Dormant account
Joined
May 23, 2008
Location
32Red Marketing Dpt
Hi Tyler,

I hope you're well.

I would suggest any reputable casino would see that there's zero activity on the account and ignore it. If I was you however, I would contact the casino to say you've had an email on an account you've never used and ask for it to be closed as you wasn't aware it existed. At least that way you've got evidence to show you were actively trying to resolve the situation.

Mark
 

Tylerj91

Newbie member
Joined
Apr 15, 2020
Location
United states
Hi Tyler,

I hope you're well.

I would suggest any reputable casino would see that there's zero activity on the account and ignore it. If I was you however, I would contact the casino to say you've had an email on an account you've never used and ask for it to be closed as you wasn't aware it existed. At least that way you've got evidence to show you were actively trying to resolve the situation.

Mark


Hello, I will contact live support and try and jump ahead of this problem. Its better then stressing me out as they validate my account
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Like Mark said, many reputable casinos would let it go if there's no welcome bonus or any activity on that other account you have created long time ago.

If they are not really looking best user experience or reputation as understanding and caring casino, they do of course have grounds to confiscate all winnings from other account as it's violating casino T&C:s. Many casinos have at least that sophisticated platforms that account where only email is different get recognized. Using many different email address randomly there and then can create this kind of situation, if you would have used same one, you would most probably got message that it's already in use.

Hope they have enough good will to get you paid, if there really is no any activity on other account, it shouldn't be that big thing as long there's nothing dodgy on these accounts.
 

Tylerj91

Newbie member
Joined
Apr 15, 2020
Location
United states
I'm talking to a customer service rep right now they closed the other account. Assured me my main account is in good standing. Just getting verification that it did not affect anything while I was playing. Rep has been typing for about 10 minutes lol

Edit: most important response was "Rest assured if you play in-line with the terms and conditions all your future winnings will be paid out" I just want to confirm that my past winnings weren't affected or am I thinking too much into it and that response is ok?

Edit2: yeah chat lost connection after the past winnings questions and I also dont have the live chat option anymore. Really wanted to see what she had to say. Overall she was very helpful though.
 
Last edited:
Top