I've been on this site for a while and read reviews etc about many casinos and played at many. I decided last week to give Slotocash a try and ended up winning a large sum of money (largest i've ever won anyway). I'm not sure if it's a common occurance with Slotocash but so far they've done everything to make it impossible for me to put through my withdrawl smoothly.
I placed the withdrawl Saturday, talked to live support to make sure I was doing everything properly, sent them my ID docs which they emailed saying they received and it would be processed shortly.
Tuesday morning rolls around and my day starts off with an email saying my withdrawl was declined. I contacted live support and was informed it was an error in their system and to put the withdrawl through again, everything would be fine so I did.
I kept checking the status and late this afternoon decided to make sure everything was ok (just in case) I talked to support and was told everything was fine, it would be approved and sent over shortly.
One hour later I receive an email saying my withdrawl has been canceled due to another technical error and to put it through again and it would be processed right away. So I contacted support asking how this happened when an hour earlier when everything was checked I was assured repeatedly everything was fine. She explained the issue with their system and assured me once I put it through again it would go through right away and be put as top priority and to contact live support again once I do.
I got home from work an hour after that, logged into the casino, my withdrawl wasn't canceled it's still sitting as pending, I was confused since this went against what the support email said so I contacted live support yet again.
The new agent at first tells me they haven't received my ID docs, so I copy paste the ticket number saying yes they have and they emailed me saying as much. Then I'm put on hold and told I need to cancel it and put the withdrawl through again, I again ask why I have to if it hasn't in fact been canceled on their end like I was told it was. Hold again, then I'm informed there's a fax back form I need to fill out...
Now through the entire week and all the countless chats and assurances and checking things I'm told everything is fine then this suddenly comes out of no where. So I reply I'll fill out the form and send it back right away and what the process is since with withdrawl hasn't been canceled and I've been told twice it'll be pushed through quickly and made top priority. She says I have to wait 72hrs for the form to be approved and then the withdrawl will go through the approval process which is another 72hrs...
So is this a normal? Has anyone else been put through this? I've played at many casinos and never come across something like this before where so many errors and contradictory things are said. It's gotten to the point where I'm severely disappointed and I don't even understand what's going on any more.
I placed the withdrawl Saturday, talked to live support to make sure I was doing everything properly, sent them my ID docs which they emailed saying they received and it would be processed shortly.
Tuesday morning rolls around and my day starts off with an email saying my withdrawl was declined. I contacted live support and was informed it was an error in their system and to put the withdrawl through again, everything would be fine so I did.
I kept checking the status and late this afternoon decided to make sure everything was ok (just in case) I talked to support and was told everything was fine, it would be approved and sent over shortly.
One hour later I receive an email saying my withdrawl has been canceled due to another technical error and to put it through again and it would be processed right away. So I contacted support asking how this happened when an hour earlier when everything was checked I was assured repeatedly everything was fine. She explained the issue with their system and assured me once I put it through again it would go through right away and be put as top priority and to contact live support again once I do.
I got home from work an hour after that, logged into the casino, my withdrawl wasn't canceled it's still sitting as pending, I was confused since this went against what the support email said so I contacted live support yet again.
The new agent at first tells me they haven't received my ID docs, so I copy paste the ticket number saying yes they have and they emailed me saying as much. Then I'm put on hold and told I need to cancel it and put the withdrawl through again, I again ask why I have to if it hasn't in fact been canceled on their end like I was told it was. Hold again, then I'm informed there's a fax back form I need to fill out...
Now through the entire week and all the countless chats and assurances and checking things I'm told everything is fine then this suddenly comes out of no where. So I reply I'll fill out the form and send it back right away and what the process is since with withdrawl hasn't been canceled and I've been told twice it'll be pushed through quickly and made top priority. She says I have to wait 72hrs for the form to be approved and then the withdrawl will go through the approval process which is another 72hrs...
So is this a normal? Has anyone else been put through this? I've played at many casinos and never come across something like this before where so many errors and contradictory things are said. It's gotten to the point where I'm severely disappointed and I don't even understand what's going on any more.
...
(Minus Ms Sloto pulling through for me of course! that I still appreciate more than anything 
