Question Slotobank - new net ent casino?

[Kobzon]

Slotobak

hahah)) I won there again 500eur, may be I'm lucky but today received them to my skrill, requested yesterday. it is second try of this casino and second win. Last time I was playing there few months ago

 

[SlotMonster]

hahah)) I won there again 500eur, may be I'm lucky but today received them to my skrill, requested yesterday. it is second try of this casino and second win. Last time I was playing there few months ago

Can you show us a screenshot from your Skrill account, showing transactions from this casino?
Thank you!

 

[JackMack]

Can you show us a screenshot from your Skrill account, showing transactions from this casino?
Thank you!

Thread starts May criticising casino. New member joins May with posts only extolling virtues of said casino.
Paint me cynical.

 

[ALO]

....

 

[Lemurz]

hahah)) I won there again 500eur, may be I'm lucky but today received them to my skrill, requested yesterday. it is second try of this casino and second win. Last time I was playing there few months ago

Of course, they can pay, but may no! With no reason your account can be blocked if you win big.

 

[ALO]

Since I haven't received a response from the site rep, I'm going to write what happened to me.

This is not a complaint per se (at least not yet), but I'm going to show what a shitty casino this is.

So, I deposited to get a bonus and won up to the wincap of €2000 (my own fault, since I knew about this; nevertheless bad). I requested a withdrawal. After a few days of not having heard anything I entered my account again to see the funds back there. The live chat representative told me that since I hadn't requested the withdrawal during the business hours for the financial department, the money had been put back in my account. Basically I need to login and press "withdraw" between 11 and 18 GMT on Mondays, Wednesdays or Fridays, otherwise it won't get processed.
While at it, I asked if they needed documentation (since I was below the €2300, when they are required to ask for it); yes, they needed it so I sent it in yesterday.
Today, logging in to hopefully withdraw the funds, I first asked if the documents had been approved. The chat rep said it would take up to 5 business days to get the documents approved, after which I can make a withdrawal.

This is insane.

 

[psychogene]

5 business days ? 0.o ? 5 business days to verify id? Are they serious ?!

All it takes is about 2 minutes max for some guy to receive them and look over them and change the status to approved or what not. I used to work in office administration processing ID's for criminal background checks for a recruitment company and believe me it does not take 5 days lol. Never heard of ID verification taking 5 days before - I just recently verified my ID with next casino and it took about 2 hours.

I would be pretty upset if this was me - you should ask them why it takes so long and for confirmation that you will get paid once ID is verified. I'd give them the benefit of the doubt for now but it is kind of shady when they stall for up to 5 days.

 

[curremon]

Why on earth you play there ???
You dont have to do too much digging to see how fucking dodgy this casino is.
People just keep giving them money even this whole casino is total scam.

 

[ALO]

So I think my documents are approved now, but that doesn't matter because now my money (except my deposit) is gone.
After a week of asking them why, they finally gave me a reason:

After the investigation of your account our security department detected that you violated the restriction of maximum bet allowed (

You do not have permission to view link Log in or register now.

paragraph 13 and also General Terms and Conditions):

In the interest of fair gaming there is a maximum allowed stake per game round when a player is wagering bonus money. This maximum stake is 10% of the bonus amount granted (but no more than 30 euro). In case of a breach of this rule, the player agrees that his bonus and any associated winnings may be void.

Your balance was cleared and your initial deposit was put back on your account

Such bullshit. I know I didn't breach that rule; I bet exactly 50 SEK (~5 EUR) in every spin (on a 2250 SEK bonus). I have e-mailed my account manager and we'll see what she says (will probably take a while too).

 

[curremon]

You dont see your winnings.. sorry to say that but thats the way they roll..

And again i ask.. why people deposit there ??? IF there is internet full of complaints about them and you make deposit to casino like that you can only blame yourself

 

[andy121]

Ridiculous withdrawal rules, absurd verification times... this place is god awful. Every matrix need to pull their license asap, seeing a site used their platform once gave me a bit of confidence as to the legitimacy of the casino, but allowing slotobank to continue has pretty much removed any faith I had in that theory. I've never even made a deposit at this place but when i first signed up there were no welcome bonus t&c's n the site anywhere, spoke to them on live chat twice and the phone once and was told 3 completely difference wagering requirements (and we're talking massively varied).

It's probably worth complaining to the UKGC if your having problems, everymatrix might finally wake up to what's going on if they have the UKGC knocking at the doors.

 

[ALO]

Yey or something

So I finally got my money out, only took 5 months.
In the beginning of April, about three months after having won, they contacted me with the happy news that my account had been unlocked. They gave me no explanation whatsoever to why my account was locked in the first place. Anyway, I thought that would be it, and that I would get my money in a matter of days. Only problem was that I had to send in documentation. I did send in documentation back in January, which was then approved, but since the utility bill was now more than three months old, I would have to send in a new one. Silly, but I had no choice, so I reluctantly did that, and it was approved within a week or two.

Then I realised that I could only withdraw about €500 at a time. And I couldn't request several withdrawals at the same time, but had to wait until one was finished before I could request the next. I had to request the withdrawals on Mondays, Wednesdays or Fridays between 10 and 16 GMT, otherwise the money would just bounce back. So I did that. After two withdrawals, my account had been locked again. Took a while and then it was unlocked. No explanation this time either. The reps just said that they weren't given any information. I continued to withdraw. If I withdrew more than two times a week, they would charge a 5% fee. I asked if I could possibly get away without paying it, but their answer was that then I would have to wait. They said on several occassions how exceptionally much I had won. Sure €2000 is a nice win, but a casino should be able to cater for that. My account got locked another time, again for no given reason, and then I got my last partial payment quite exactly five months after I won there.

So the actual withdrawal process, when they had verified that everything was fine with my account, took two months.

I'm glad I got my money in the end, but needless to say, I will never set my foot there again.

 

[coxwel]

So I finally got my money out, only took 5 months.
In the beginning of April, about three months after having won, they contacted me with the happy news that my account had been unlocked. They gave me no explanation whatsoever to why my account was locked in the first place. Anyway, I thought that would be it, and that I would get my money in a matter of days. Only problem was that I had to send in documentation. I did send in documentation back in January, which was then approved, but since the utility bill was now more than three months old, I would have to send in a new one. Silly, but I had no choice, so I reluctantly did that, and it was approved within a week or two.

Then I realised that I could only withdraw about €500 at a time. And I couldn't request several withdrawals at the same time, but had to wait until one was finished before I could request the next. I had to request the withdrawals on Mondays, Wednesdays or Fridays between 10 and 16 GMT, otherwise the money would just bounce back. So I did that. After two withdrawals, my account had been locked again. Took a while and then it was unlocked. No explanation this time either. The reps just said that they weren't given any information. I continued to withdraw. If I withdrew more than two times a week, they would charge a 5% fee. I asked if I could possibly get away without paying it, but their answer was that then I would have to wait. They said on several occassions how exceptionally much I had won. Sure €2000 is a nice win, but a casino should be able to cater for that. My account got locked another time, again for no given reason, and then I got my last partial payment quite exactly five months after I won there.

So the actual withdrawal process, when they had verified that everything was fine with my account, took two months.

I'm glad I got my money in the end, but needless to say, I will never set my foot there again.

Glad you got your money, finally!!

But the whole process is beyond ridicules.

 

[freakspin]

I'm waiting for a withdrawal too...

on 30th May I played at slotobank with a 8€ commission (regular transfer from affiliate-account to player account). I had luck and finally could withdraw 2700€. Even I'm already a "verified" player and also did already made a withdrawal in the past I got a request to send documents for verification. I did. But no response or confirmation...

Whatever.. The next day I saw in my account that the withdrawal-request had a new status "success - in order to transfer funds". No Rollback possible anymore. Everything looks fine..

A few days later I had contact with support / affiliate manager and I clarified the things because I got only 8€ commission and finally made a withdraw of 2700€.

"I'm pretty sure there is nothing to worry about"... this was more or less the last sentence from "Alex" - the affiliate manager. He also told me that my bets are "under investigation" because of bonus-rules ..?! I never played with a bonus. But ok. Maybe standard-procedure or whatever.

Last monday I took the right to ask for a status. But no reply. Later that day I asked again via email - still no response (last week Alex replied to my mails within minutes)... So I tried to get an info from regular player support - but they told me, they have no access but they forwarded it to the "relevant department"... But still no answer.

I saw, that I had a "slotobank"-contact in skype who was online at the moment.. I said "hello" and some seconds later - they blocked me. No response. Again I tried to contact someon (support, affiliate-manager and admin@slotobank.com) but still no response.

Live-Chat has still "no access" but contacted Alex too via mail and I should do that too again - she told me. I did.. daily.. But still no answer...

Yesterday I heard from someone that he contacted slotobank-affiliate via mail regarding a technical problem. Some minutes later -> answer from Alex...
So pretty clear, that he ignores me..


Saw that the "Rep" of Slotobank was actice here 2 days ago, also active in other forums.. Hope to get an answer anywhere soon...

I'll keep you updated.

Regards,
freakspin

 

[jetset]

EveryMatrix, and by association the Malta regulator, should be ashamed of themselves for letting clearly incompetent and underfunded (or dishonest) operators like this to pollute the industry. No player should have to put up with this sort of runaround.