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Question Slotobank - new net ent casino?

Discussion in 'Online Casinos' started by syntynyt, May 17, 2014.

    May 17, 2014
  1. syntynyt

    syntynyt kuollut

    Location:
    ~
    anyone played there yet? they have net ent, mg, igt, bet on soft etc etc slots and at first look without paying much attention on terms, all people are welcomed minus USA. site looks very good and before i take the welcome package and i want to know if anyone played there and if they pay.
     
  2. May 17, 2014
  3. osulle

    osulle Ueber Meister CAG mm4 mm1

    Occupation:
    life
    Location:
    Northern hemisphere
    Never heard of them. And seriously Slotobank could they not come up with a more original name:what: Very close to Slotocash. Site does look good and at the bottom states its operated and managed by Oddsmatrix. Don't know if it's good or not. I guess we will see:D
     
  4. May 17, 2014
  5. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    Someone sold emails database to them, as every few days i get spam from them... Do not trust them at all.
     
    1 person likes this.
  6. May 17, 2014
  7. osulle

    osulle Ueber Meister CAG mm4 mm1

    Occupation:
    life
    Location:
    Northern hemisphere
    Did a bit more digging and EveyMatrix announced the launch on their website:

    Quote:
    Many operators are looking to explore new and developing markets such as Reel Crazy who are targeting the newly emerging Indian market as well as Slotobank whose focus has been in Ukraine and Russia. Other new sites launched were Florijn, Mayplay and Topsport

    It's quite possible I guess that there was a sharing of databases along the way which leads to unwanted spam. Not the way to launch a new casino IMHO.
     
    2 people like this.
  8. May 17, 2014
  9. ilovejesus

    ilovejesus Experienced Member

    Occupation:
    goldsmith
    Location:
    GREAT BRITAIN
    my friend has played there 5-7 days skrill and neteller withdrawal once id been approved
     
  10. May 17, 2014
  11. osulle

    osulle Ueber Meister CAG mm4 mm1

    Occupation:
    life
    Location:
    Northern hemisphere
    Way too long. I'd be definitely staying away.
     
    3 people like this.
  12. May 17, 2014
  13. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Sheesh. They send it by carrier pigeon?
     
    6 people like this.
  14. May 17, 2014
  15. Scampo

    Scampo Experienced Member

    Occupation:
    work
    Location:
    in the sea
    Sign Up Bonus

    I had a quick look at this site and other Everymatrix clients listed on their site. They all appear to have a high wager requirement of 40X deposit plus bonus. With terms like that you needn't worry about withdrawal
    times.
     
    8 people like this.
  16. May 23, 2014
  17. JackMack

    JackMack Banned User - troll, flaming, being a dick

    Occupation:
    content writer
    Location:
    England
    More information

    Hello all,
    I registered here to actually post about this casino but my issue was eventually resolved so I didn't bother - then I saw this thread.

    I joined them and took the 100% welcome bonus offered in my registration/welcome email (Later I found out they were offering 150% on the site but no matter)
    I couldn't find the bonus T&C's but saw they were licensed by Malta and had everymatrix behind them who have some good casinos IMO, also it was a new multiplatform casino offering MG, netent etc which I like.

    After playing slots netent,softbet,MG for a couple of hours and getting my initial $25 deposit upto $75 I decided to check my WR balance in the cashier and was shocked I had played through less than 25% (I was quite shocked when I checked it after deposit and found it was 40XD+B but my fault for not checking thoroughly) - anyway I decided to play a slot spin and refresh my WR balance and to my surprise it only reduced by 30% of my actual wager (so the slot was contributing only 30% - think it was Frankenstein netent) so I tried another slot different software and same thing! I have never played a site where video slots count so little toward WR and thought it must be a fault so got onto live chat where I was told that not all slots contribute toward WR! I asked them to point me to the T&C's of the bonus as I couldn't find it and wagering contribution of games and they couldn't. (Because they were not accessible on the site)
    So I emailed their management and though my complaint an the lack of T&C's was not addressed they sent me a link to a table (not accessible from the website) with the wagering contribution of games. Well I was shocked to say the least. No slots of any software contributed 100% to WR and the highest rate was 66% with some actually contributing 0%! I still have a copy of it somewhere.
    I complained again and explained that under these T&C's players were being trapped into an impossible WR (and this the welcome bonus!) and that even if players knew the few slots that contributed 66% this meant the bonus would need to be wagered an absolute minimum of 120 times and that no other casino had slots contribute so little toward WR. I also stated that since the T&C's were unfair and hidden I wanted my deposit returning to my Skrill account (I left about $80 untouched in my account when I found all this out)

    They replied that the software provider set the contribution of WR (a blatant lie) and still did not state they would make the T&C's available to players. after another email they simply said they have removed my bonus and my original deposit was now in my account and ready form withdrawal as I had requested (which I hadn't, I said either return my deposit to skrill or correct your T&C's and contribution and I will continue to play)
    So angrily I decided to just cut my losses and withdraw but I couldn't because my deposit was less than the min withdrawal and they wanted docs.
    I will just add that I had risked my deposit many times over already for no possible gain.

    Anyway I alerted Malta LGA and evrymatrix about the situation and this where my situation and the service improved.
    Everymatrix were absolutely excellent and genuinely concerned and stated they would look into it for me.
    The next day Slotobank had added $5 to my account to enable me to withdraw and had updated their T&C's including links to the bonus and an updated table with wagering contributions however I noticed they had increased the WR to 45X D+B and the contributions were still very poor.
    I emailed everymatrix thanking them and stating I was dropping my complaint to malta and wouldn't make a thread on forums complaining about them but that SlotoBank still had horrible TC's but as long as they provided the information that was their choice.

    Well my withdrawal was quickly in my Skrill account and SlotoBank have reveised their website completely again today.
    They now only offer Softbet software and the WR is back 40XD+B and the T&C's and wagering contributions are improved and accessible.

    So this is not so much a complaint as information on this casino and everymatrix need to be applauded for their quick and professional response to getting one of their clients in line. I have played at some of their other casinos and non have crazy WR or contributions and the CS is very good along with cashout times so I don't want people to think this casino is typical of everymatrix - it is the exception.

    Thank you all for reading such a long post and I hope helped inform on SlotoBank casino and every matrix and how they operate.
     
    8 people like this.
  18. May 23, 2014
  19. mrmark21

    mrmark21 Meister Member

    Occupation:
    Telecommunications Consultant
    Location:
    australia
    They don't have a proper self exclusion policy. The agent that I spoke with told me that once I was self excluded all I had to do was contact CS and I could have my account reopened at any time. I don't think they take responsible gambling seriously.
     
    1 person likes this.
  20. May 26, 2014
  21. Kobzon

    Kobzon Dormant account

    Occupation:
    working
    Location:
    Russia
    re

    Hi. I've tried slotobank casino. Deposited 20eur and got bonus of 150%, was playing about 3hours and won a little. 100, applyed for withdrawal, and they have sent it back to my balance. I came to chat and cs told me to send id and utility bill. Next I have sent them docs, in 1 hour I have received an answer that they will review them, and on the next day I can withdraw. So I came next day, applyed for withdraw. And received my money to my skrill on the next day. May be I'm lucky, but I had nice support with cs Kate. think will try again later.
     
  22. May 26, 2014
  23. randomiam

    randomiam Meister Member

    Occupation:
    n/a
    Location:
    australia
    was just checking them out

    all looked good to me until i looked at the percent you get wagering some games netent only counts 65% even lower for some games
    a 20 deposit 30 bonus is 2000 wagering id give that a go but when most of the games i play only count 65% or less its a big turn down
     
  24. May 26, 2014
  25. JackMack

    JackMack Banned User - troll, flaming, being a dick

    Occupation:
    content writer
    Location:
    England
    It is hard to gauge this casino. With the experience I was having I was sure they were rogue but I know everymatrix have some good casinos and they handled my complaint very well. It may just be teething troubles but they are doing a lot of chopping and changing at the moment and now they are multiplatform once more and once again the rate of wagering contribution has been changed (3 times in just a few days - indeed the table is only there due to my complaint.)
    When I first got a direct link to the wager contribution of games (I had to contact management to get one as there were no links on site at that time) I was horrified. No slots be they MG or netent or other software
    contributed 100% to WR and the max was 66% with most paying being less than 50% right down to 0%
    The list I have just checked is much more reasonable though slot players should be aware that still quite a few slots contribute less than 100% where they would contribute 100% at other casinos. With the initial WR being very high 40Xbonus+deposit slot players would need a small miracle to get cashout taking the sign up but as long as the casino clearly provides the T&C's they are free to set what T&C's they like and it is up tot he player to decide if they wish to play there or other casinos that much more reasonable WR requirements.

    The site and the T&C's are massively improved from a week ago so they are going in the right direction but have work to do.
    If it were not for the everymatrix brand behind them and that they are improving things I would of dismissed them as rogue but clearly they are not to be condemned for improving their site, albeit they are coming from a very low standard.

    I may give them another chance if they continue to improve and the site settles down. For example I only received a 100% bonus code even thought the welcome bonus 150% and they have also updated this although under bonuses it still says "double your deposit" but now offers a 150% bonus and the correct bonus code.
    I am also still a little miffed that they just wiped my bonus winnings out even though I had been risking my deposit against their, at that time, nefarious and inaccessible bonus wagering T&C's.
     
  26. May 26, 2014
  27. randomiam

    randomiam Meister Member

    Occupation:
    n/a
    Location:
    australia
    odds matrix

    i think its a wait and see for me
    everymatrix casinos have been fine and paid decently so far for me heres a few you would know

    casinoluck casinofloor jetbull guts next casino thrills casino and superlenny :)

    there bonus needs a overhaul to 35X bonus and have all slots contribute 100% :)
     
  28. May 26, 2014
  29. JackMack

    JackMack Banned User - troll, flaming, being a dick

    Occupation:
    content writer
    Location:
    England
    Yes I have no problem with those casinos or odds matrix but people should perhaps wait and see as you say re Slotobank.
     
  30. May 28, 2014
  31. casinokoenig

    casinokoenig Experienced Member PABnononaccred3 PABnoaccred

    Occupation:
    working for the NSA
    Location:
    neverland
    Hi there !

    Gave this a go , deposited 250 and received 150 % bonus with insane wagering requirements of 40xD+B and some of my favorite slots only counting 40 % , i took the bonus to have more playing time KNOWING this Bonus is unbeatable longtime wise and the Casino will usually eat all deposits because noone can survive wagering 625 $ 40x on Slots ($ 25k - and if you choose a 40 % counting one its even worse!)!

    So in terms of EV this is one of the worst Bonuses i ve ever played but i was bored and wanted to play...


    Anyway i ve somehow managed to have a blance of ~1800 $ when i met the WR (means winnings of 1450$, my balance was up at 3.7k at somepoint but i just could hold it because of the huge WR - always frustrating..)


    I requested a withdrawal and left some funds in my account so that i could play later again.

    Then i received an email that my withdrawal has been rolled back and that documents are requested wich i immediatley sent .

    Today i check my Neteller account and appearently my 250 $ deposit has been put back in my Neteller account - i then tried to log in but it says my account is blocked for security reasons ??!!

    This all happened without any notice or explanation!

    Also when asking in live chat i did not recieve information (the chat rep said "im only customer service - i dont have this information..." and advised me to write an email - wich i immediatley did and am now waiting for an answer

    Maybe its a missunderstanding or something but i strongly advise anyone for now NOT to deposit at this Casino!!




    I will kepp you updated!
     
    Last edited: May 28, 2014
    5 people like this.
  32. May 28, 2014
  33. syntynyt

    syntynyt kuollut

    Location:
    ~
    ALL net ent games are at 40% contribution or less! :eek2: this wagering page was not there...
    from AboutUs: "Our goal is to create a casino that is on another level. [...]" they succeeded!
     
    4 people like this.
  34. May 29, 2014
  35. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    let us know how this thing pans out koenig, seems to be a warning sign when they only refund your deposit. I guess they wan't to blame you on bonus abuse or something. I mean this is usual to refund only deposit if they think you have done something wrong. But this is only speculation.
    I hope its only a misunderstanding, but things doesnt seem fine with the net ent games counting 40% and now this.

    kavaman
     
    1 person likes this.
  36. May 29, 2014
  37. JackMack

    JackMack Banned User - troll, flaming, being a dick

    Occupation:
    content writer
    Location:
    England
    On the assumption you are not a fraudster I really hope you get paid and they have just messed up.
    I think there are enough red flags for now for people to avoid.
    I went back and found I couldn't play slots anymore, I get a message stating I cannot play from my jurisdiction which is nonsense as I had no trouble before my complaint and I am in the UK so I have been unofficially banned for daring to complain it seems.

    If they are truly rogue and have no real basis for confiscating your winnings I would try contacting Odds matrix Ltd at their everymatrix website - that is the only way I got my issue sorted out. If you still have no luck you should try Malta LGA who were surprisingly responsive to my complaint as well.
    Good luck.
     
    2 people like this.
  38. May 29, 2014
  39. miso

    miso Meister Member MM

    Occupation:
    accountant
    Location:
    Ireland
    Interesting thread, I almost deposited, had a spare Ukash voucher but they only accept Paysafe.
    I am glad I didn`t (so I could lose elsewhere :D).

    Too right, I will wait and see as well.

    Btw I thought I saw Cassava as owner on the site when I registered, now I don`t see it there.
    I might be wrong, but if not, I would probably keep away from any 888 joint.
     

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