Casino Complaint Slotobank Casino Dont Wonna Pay 1100€ legitimate winings - Pleas Help me...

Szubrawiec

Dormant account
Joined
Oct 25, 2014
Location
Poland/Crakow
Hello.
So this is story In 07/10/2014 im make deposit 23€ with 100% bonus ang have summary 46€ . Im play in DOA with mikro stake and go up to 200€ next go a little higher to 0.90€ and again hit Free spins with a locked wilds -> free spins give me 1300€ !!. In this moment im sit in 1450€ - Im continue play and meet my bonus wagering with 1100€ Real Money.

Im make withdrawal 500€ ( Biger was not possible in Slotobank) and in this moment problems starts....


First they roller back my 500€ to player accont - Im make withdrawal again and after 24h withdraw status change - in progres.... But after 48 h They delated all winings ( 1100€) from my players accont and stay me only with my deposit 23€.
After contact with live suport they tell me im broke max bet rulez *(10% of recived bonus - in this case max bet was 2.3€) But this was only excuse to try not pay winings beacose in all my sesion my max single bet was 0.90€.

Live chat agent say - im can send explain to slotobank email:[email protected] So im do this send complaints - explain and ask them why they dealted my winings and accuse me to broke max bet rulez if this is not true. ?!

And after this email they simple blocked me - Im back to Live chat and ask again whats happen in this casino - Agent say Its our checking procedure ( now finance need check your accont today you got answers in email.
This was not my first deposit in Slotobank so my accont was after veryfications)

Im dont recived any explain / any email - Money dealted from accont - Accont Frozen after im send email asking abaout my winings and now is over 3 weeks after this probles starts without resolved.

Im always was think casinos with Net Ent software offered high standards and are honest place to play - But this time I feel cheated:

-few times rolover back winings after put it in cashier
- dealted 1100€ winings
-false allegations abaout broke max bet rulez.
-blocked acces to account

Looks like Sloto bank have a lot more better masive bonuses then rest brands but is big problem when player meet wagering and try make withdrawal winings.

So Dear casinomeisters can you help me recived my winings ? Thanks for all sugestions and help.

Best regards.
 

curremon

Senior Member
PABnononaccred
MM
Joined
Jan 26, 2013
Location
finland
Hello there!

I think that you should have read this forum before played there .

I have now fighted over 5 months with them.

I was wagering my first deposit bonus and when my balance was abotu 1900e and i had 1300e wagering left, they blocked my account.
Next day all my winnings were gone and my orginal deposit was back on my account.
In my case they said that there was casino error and thats why i won on games...
Im pretty sure your money is gone forever like mine is.
Lga wont do shit about that which is sad...

Feel sorry for you.
 

miso

Meister Member
MM
Joined
Mar 27, 2012
Location
Ireland
Looks like Sloto bank have a lot more better masive bonuses then rest brands but is big problem when player meet wagering and try make withdrawal winings.

That's always a red flag. Dodgy casinos will try to lure players with big bonuses. It's a shame they are (mainly) NetEnt.
I think it's about time they got rogued over here, maybe I'll be brave enough to make a straight deposit there after confirmed verification,
just to see what happens when I try to cashout.
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Check out Casinomeister's Halloween Special: Three Tales Of Terror. The Slotobank segment starts around 2:25.

I'll be posting a Casinomeister Warning tomorrow. Pitification will likely follow.
 

SpinUk

Meister Member
PABnonaccred
MM
Joined
Oct 10, 2012
Location
London
If you check their terms and conditions there is no mention of the max bet rule. It states that individual bonuses have their own individual terms.

The only mention of itis on the welcome 1st deposit bonus page which is 150%. They do however offer other 100% bonuses regulalry with no terms and condition links or mention of this rule.

The internet is awash with Slotobank horror stories, I am surprised that they have kept their merchant accounts with the likes of VISA and Skrill etc, as well as their partner agreements with Netent and Microgaming. I give it 6 months max before all are revoked.
 

Szubrawiec

Dormant account
Joined
Oct 25, 2014
Location
Poland/Crakow
Hello ;-)

Is it normal that this casino is still functioning? It seems the LGA that the license is worth nothing and casinos can do what they want.
I still receives one answer

"Dear Wojciech

Sorry for inconveniences Caused, we are working on the issue, please wait for a while, you will be emailed on the issue.

Best Regards,
Nelly
Slotobank Casino
Customer Support "

Reagrds all user Casinomeister ;-)
 

Szubrawiec

Dormant account
Joined
Oct 25, 2014
Location
Poland/Crakow
quote

"Slotobank Casino

Dear Szubrawiec,

We are trying our best to resolve this issue as soon as possible
."

have passed away four months, I still receive the same response....
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
"We are trying our best to resolve this issue as soon as possible."

What they forgot to say was "please keep your records in order so that when you die your case can be passed to your grandchildren so they too can wait forever for nothing to happen."
 

Szubrawiec

Dormant account
Joined
Oct 25, 2014
Location
Poland/Crakow
What they forgot to say was "please keep your records in order so that when you die your case can be passed to your grandchildren so they too can wait forever for nothing to happen."

My grandchildren will have the money to start life :D
And seriously, in December 1014 slotoBank assured me that checking account takes up to four months ....ehh:eek:
 

Szubrawiec

Dormant account
Joined
Oct 25, 2014
Location
Poland/Crakow
Hello @ll ;-)
update.

For three days will be a year. I do not have of his winnings, also stole a my deposit.
How is it possible that in the XI centurycan steal from without consequences? The casino continues to operate as though nothing had happened ...

Regards :)
 

asm

Experienced Member
PABinit
Joined
Mar 9, 2015
Location
Finland
I've stopped playing Everymatrix casinos from the moment they cheated me out of €500, I guess all I can say is you might just have to suck this loss up and I suggest you do the same.
 

Szubrawiec

Dormant account
Joined
Oct 25, 2014
Location
Poland/Crakow
Slotobank to me 60 euros removed month

At them is vip-manager (her name Anna)
Try to contact it. Ask its mail in a chat.

Hello. - Update

I do not know whether it was Anna, but I wrote back as follows: ( fragments )

Support11:11
I found the information that your account has been blocked due to the fraud activity
11:12
Did you get the notification about that?
You11:12
Fraud ??
Support11:13
Yes, it might be related with your ID verification or activity on the website
You11:13
Tell me prove it officially
You do not have permission to view link Log in or register now.
.... (I'm sorry I do not know Can I give a different address from the industry.)
Support11:13
Your account has been blocked long time ago, I should check on your case closely before giving the full answer
You11:14
Nothing like this has taken place
Support11:14
Anyway I'll address this issue to our security department and will get back to you with complete answer
11:14
we will also update the information with block reasons on
You11:15
I already waiting a year !!
11:15
This is normal?
Support11:18
Apparently you should have received the notification long time before
11:18
But I will refresh this issue
11:18
And we'll get back to you with feedback
You11:19
I have not received a reply. I wrote for a lot of e-mails to you casino
Support11:20
Well I will push this issue forward so you could get the reply asap
You11:20
At what time ?
11:21
one day, one week ?
Support11:21
It's in a live queue and I didn't get the exact estimates yet
11:21
But I hope it would be resolved during a week
You11:22
Well, I look forward thus for quick response
11:22
Ok bye & thanks
11:23
Have a nice day"
 

Szubrawiec

Dormant account
Joined
Oct 25, 2014
Location
Poland/Crakow
The payment of winnings from the casino SlotoBank!

I have a payment of SlotoBank!
I want here to thank Ms. Anna Personal manager and the casino for fast and professional settlement of the case! Despite the fact that totality of the case lasted a very long time, I'm very happy. We also thank the portal Casinomeister for the possibility of keeping case here. Case is considered a completed solution positively,
:)
Amount received: 1100.00 EUR
E-mail address: [email protected]
 

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