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Casino Complaint Slotobank Casino Dont Wonna Pay 1100€ legitimate winings - Pleas Help me...

Discussion in 'Casino Complaints - Bonus Issues' started by Szubrawiec, Nov 2, 2014.

    Nov 2, 2014
  1. Szubrawiec

    Szubrawiec Dormant account

    Occupation:
    engineer
    Location:
    Poland/Crakow
    Hello.
    So this is story In 07/10/2014 im make deposit 23€ with 100% bonus ang have summary 46€ . Im play in DOA with mikro stake and go up to 200€ next go a little higher to 0.90€ and again hit Free spins with a locked wilds -> free spins give me 1300€ !!. In this moment im sit in 1450€ - Im continue play and meet my bonus wagering with 1100€ Real Money.

    Im make withdrawal 500€ ( Biger was not possible in Slotobank) and in this moment problems starts....


    First they roller back my 500€ to player accont - Im make withdrawal again and after 24h withdraw status change - in progres.... But after 48 h They delated all winings ( 1100€) from my players accont and stay me only with my deposit 23€.
    After contact with live suport they tell me im broke max bet rulez *(10% of recived bonus - in this case max bet was 2.3€) But this was only excuse to try not pay winings beacose in all my sesion my max single bet was 0.90€.

    Live chat agent say - im can send explain to slotobank email:support@slotobank.com. So im do this send complaints - explain and ask them why they dealted my winings and accuse me to broke max bet rulez if this is not true. ?!

    And after this email they simple blocked me - Im back to Live chat and ask again whats happen in this casino - Agent say Its our checking procedure ( now finance need check your accont today you got answers in email.
    This was not my first deposit in Slotobank so my accont was after veryfications)

    Im dont recived any explain / any email - Money dealted from accont - Accont Frozen after im send email asking abaout my winings and now is over 3 weeks after this probles starts without resolved.

    Im always was think casinos with Net Ent software offered high standards and are honest place to play - But this time I feel cheated:

    -few times rolover back winings after put it in cashier
    - dealted 1100€ winings
    -false allegations abaout broke max bet rulez.
    -blocked acces to account

    Looks like Sloto bank have a lot more better masive bonuses then rest brands but is big problem when player meet wagering and try make withdrawal winings.

    So Dear casinomeisters can you help me recived my winings ? Thanks for all sugestions and help.

    Best regards.
     
    1 person likes this.
  2. Nov 2, 2014
  3. curremon

    curremon Senior Member PABnononaccred MM

    Occupation:
    Working
    Location:
    finland
    Hello there!

    I think that you should have read this forum before played there .

    I have now fighted over 5 months with them.

    I was wagering my first deposit bonus and when my balance was abotu 1900e and i had 1300e wagering left, they blocked my account.
    Next day all my winnings were gone and my orginal deposit was back on my account.
    In my case they said that there was casino error and thats why i won on games...
    Im pretty sure your money is gone forever like mine is.
    Lga wont do shit about that which is sad...

    Feel sorry for you.
     
    1 person likes this.
  4. Nov 2, 2014
  5. miso

    miso Meister Member MM

    Occupation:
    accountant
    Location:
    Ireland
    That's always a red flag. Dodgy casinos will try to lure players with big bonuses. It's a shame they are (mainly) NetEnt.
    I think it's about time they got rogued over here, maybe I'll be brave enough to make a straight deposit there after confirmed verification,
    just to see what happens when I try to cashout.
     
  6. Nov 2, 2014
  7. curremon

    curremon Senior Member PABnononaccred MM

    Occupation:
    Working
    Location:
    finland
    Should have been months ago.
     
    1 person likes this.
  8. Nov 2, 2014
  9. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Check out Casinomeister's Halloween Special: Three Tales Of Terror. The Slotobank segment starts around 2:25.

    I'll be posting a Casinomeister Warning tomorrow. Pitification will likely follow.
     
    8 people like this.
  10. Nov 2, 2014
  11. curremon

    curremon Senior Member PABnononaccred MM

    Occupation:
    Working
    Location:
    finland
    Didnt even notice that :D
    Nice !
     
  12. Nov 3, 2014
  13. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    If you check their terms and conditions there is no mention of the max bet rule. It states that individual bonuses have their own individual terms.

    The only mention of itis on the welcome 1st deposit bonus page which is 150%. They do however offer other 100% bonuses regulalry with no terms and condition links or mention of this rule.

    The internet is awash with Slotobank horror stories, I am surprised that they have kept their merchant accounts with the likes of VISA and Skrill etc, as well as their partner agreements with Netent and Microgaming. I give it 6 months max before all are revoked.
     
  14. Nov 3, 2014
  15. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
  16. Nov 26, 2014
  17. Szubrawiec

    Szubrawiec Dormant account

    Occupation:
    engineer
    Location:
    Poland/Crakow
    Hello ;-)

    Is it normal that this casino is still functioning? It seems the LGA that the license is worth nothing and casinos can do what they want.
    I still receives one answer

    "Dear Wojciech

    Sorry for inconveniences Caused, we are working on the issue, please wait for a while, you will be emailed on the issue.

    Best Regards,
    Nelly
    Slotobank Casino
    Customer Support "

    Reagrds all user Casinomeister ;-)
     
  18. Jan 23, 2015
  19. Szubrawiec

    Szubrawiec Dormant account

    Occupation:
    engineer
    Location:
    Poland/Crakow
    quote

    "Slotobank Casino

    Dear Szubrawiec,

    We are trying our best to resolve this issue as soon as possible
    ."

    have passed away four months, I still receive the same response....
     
  20. Jan 23, 2015
  21. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    What they forgot to say was "please keep your records in order so that when you die your case can be passed to your grandchildren so they too can wait forever for nothing to happen."
     
    1 person likes this.
  22. Jan 23, 2015
  23. banditboy2006

    banditboy2006 Experienced Member

    Location:
    uk
    arnt slotto bank roqued yet after all these complaints
     
  24. Jan 23, 2015
  25. Szubrawiec

    Szubrawiec Dormant account

    Occupation:
    engineer
    Location:
    Poland/Crakow
    My grandchildren will have the money to start life :D
    And seriously, in December 1014 slotoBank assured me that checking account takes up to four months ....ehh:eek:
     
  26. Jul 7, 2015
  27. Szubrawiec

    Szubrawiec Dormant account

    Occupation:
    engineer
    Location:
    Poland/Crakow
    Hello @ll ;-)
    update.

    For three days will be a year. I do not have of his winnings, also stole a my deposit.
    How is it possible that in the XI centurycan steal from without consequences? The casino continues to operate as though nothing had happened ...

    Regards :)
     
  28. Jul 9, 2015
  29. asm

    asm Experienced Member PABinit

    Occupation:
    teacher
    Location:
    Finland
    I've stopped playing Everymatrix casinos from the moment they cheated me out of €500, I guess all I can say is you might just have to suck this loss up and I suggest you do the same.
     
  30. Jul 10, 2015
  31. Perez777

    Perez777 Experienced Member

    Occupation:
    Online poker player
    Location:
    Russia,Yaroslavl
    Slotobank to me 60 euros removed month

    At them is vip-manager (her name Anna)
    Try to contact it. Ask its mail in a chat.
     
  32. Jul 23, 2015
  33. Szubrawiec

    Szubrawiec Dormant account

    Occupation:
    engineer
    Location:
    Poland/Crakow
    Hello. - Update

    I do not know whether it was Anna, but I wrote back as follows: ( fragments )

    Support11:11
    I found the information that your account has been blocked due to the fraud activity
    11:12
    Did you get the notification about that?
    You11:12
    Fraud ??
    Support11:13
    Yes, it might be related with your ID verification or activity on the website
    You11:13
    Tell me prove it officially
    You must register/login in order to see the link..... (I'm sorry I do not know Can I give a different address from the industry.)
    Support11:13
    Your account has been blocked long time ago, I should check on your case closely before giving the full answer
    You11:14
    Nothing like this has taken place
    Support11:14
    Anyway I'll address this issue to our security department and will get back to you with complete answer
    11:14
    we will also update the information with block reasons on
    You11:15
    I already waiting a year !!
    11:15
    This is normal?
    Support11:18
    Apparently you should have received the notification long time before
    11:18
    But I will refresh this issue
    11:18
    And we'll get back to you with feedback
    You11:19
    I have not received a reply. I wrote for a lot of e-mails to you casino
    Support11:20
    Well I will push this issue forward so you could get the reply asap
    You11:20
    At what time ?
    11:21
    one day, one week ?
    Support11:21
    It's in a live queue and I didn't get the exact estimates yet
    11:21
    But I hope it would be resolved during a week
    You11:22
    Well, I look forward thus for quick response
    11:22
    Ok bye & thanks
    11:23
    Have a nice day"
     
  34. Oct 23, 2015
  35. Szubrawiec

    Szubrawiec Dormant account

    Occupation:
    engineer
    Location:
    Poland/Crakow
    The payment of winnings from the casino SlotoBank!

    I have a payment of SlotoBank!
    I want here to thank Ms. Anna Personal manager and the casino for fast and professional settlement of the case! Despite the fact that totality of the case lasted a very long time, I'm very happy. We also thank the portal Casinomeister for the possibility of keeping case here. Case is considered a completed solution positively,
    :)
    Amount received: 1100.00 EUR
    E-mail address: This email is not visible to you.
     
    2 people like this.
  36. Oct 23, 2015
  37. hausse222

    hausse222 Experienced Member MM

    Location:
    Europe
    So in this actual case You must register/login in order to see the link. the player can hope to get his win in one year ? :D
     
  38. Oct 23, 2015
  39. Szubrawiec

    Szubrawiec Dormant account

    Occupation:
    engineer
    Location:
    Poland/Crakow
    Do not give up ;-)
     

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