Casino Complaint Slotobank casino cancel my withdraw requests and block my account with no reason.

[Odusseas Brokos]

Hello dear sirs,

My name is Odysseas Brokos I have some winnings in slotobank casino, around 1800-1900 euros. I asked at the online support what is the required documentation so as to verify my account and make a withdrawal. I sent the requested documents (my ID and telephone bill number) on 16/08/2014. On 21/08/2014 after many questions i was informed by the online chat support that my documents was approved and that I could withdraw the next day, Friday 22/08/2014. So the next day I made a withdrawal request of 500 euros and it was rejected with the excuse that my payment method is under maintenance and they told me that I should try to withdraw again on Monday 25/08/2014.
So again I made the withdrawal request on Monday 25/08/2014 for 500 euros and it was once again rejected, informing my via email that I have to send my ID document for approval, and at the same time my account was blocked. The ID document was already sent on 16/08/2014 and on 21/08/2014 I was informed by the online chat support that it was confirmed. When I asked why my account was banned, I received the following answer:
"Sorry for the inconveniences caused, your account is under review at the moment, it will take 10 business days. Thank you for your patience."

I asked them via email: “what exactly do you mean review my account?” and I didn’t receive any answer.

I have played in several casinos and I have never dealt with such problems. This is the first time that such an incident occurs, and the answers that I receive from the people in charge do not suit to a serious casino. I demand a reasonable explanation for the reason that my account was blocked, and why did the payment requests was rejected using inappropriate justification.
Moreover the slotobank casino allows withdrawals only on Mondays, Wednesdays and Fridays, something that was never officially stipulated on their terms and conditions, and the customer can only learn it when he attempts to make his first withdrawal. And lastly, you allow only one withdrawal application for each of these days with a daily limit of 500 euros maximum. Such a practice, I have never met in any other casino.

 

[asghan]

Try to contact their rep https://www.casinomeister.com/forums/members/36448/

 

[KasinoKing]

Regardless of your problem, cross-posting is against forum rules and can only lead to confusion. Please don't do that again.

KK

 

[Odusseas Brokos]

i am sorry

I am sorry i put my first thread in wrong place. I tried to delete it but i didn't found the way.

 

[KasinoKing]

I am sorry i put my first thread in wrong place. I tried to delete it but i didn't found the way.

You can not delete a post. You only have 2 options:

1. Ask a mod to move it to the correct place. (You can do this by reporting your own post using the little triangle at the bottom of it).
2. Delete the content of the post (by editing) and replace it with something like "Oops - sorry posted in wrong place!"

The first one is preferred.

KK

 

[Odusseas Brokos]

!!

Ok thank you very much!

 

[Odusseas Brokos]

Desperate

I contact today with the chat on line support of slotobank casino. I ask them when they will unblock my account. They answer me that the financial departmend didn't get my utilitty bill. When i answer them that i have sent this document with my ID since 16/08/2014 and they told me that my documents have approved at 21/08/2014 they answer me that they get it but they didn't accept it. I was sent the same document "home telephone bill" at severel casinos they approved it and they pay me with no problems. In my home telephone bill they can see clearly my full name my full address and my home telephone number this is an oficial document from the "OTE" the public telephone company here in Greece.
On monday 25/08/2014 that they cancel my payment request and block my account i received an email "rollback notification" says that i have to send my ID document for approval, when i asked them why they block my account they answer me that my account is under review for 10 bussiness days. Today i ask them again and they said me for my telephone bill. It's clearly that they cheating me i am very desperate with them and i don't know what i have to do.
Please advice me if someone knows what i can do for this.

 

[KasinoKing]

Odusseas, have you contacted the forum rep as suggested earlier in this thread?

Try to contact their rep https://www.casinomeister.com/forums/members/36448/

After giving them a reasonable amount of time, if they do not put things right to your satisfaction, you can Pitch-A-Bitch.
This is CasinoMeister's FREE service to help players with problems at non-rogue casinos.

To submit your PAB, click here: Pitch-A-Bitch
Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs

If you are the genuine player you seem to be and have not broken any of the casino's T&Cs, I'm confident they will pay you once this ID issue is sorted out.
Don't panic!

KK

 

[Odusseas Brokos]

Thank you

Dear KK,

Thank you very much for your advice, yes i sent a private email to the rep here yersterday but i didn't get any answer yet. I am absolutely sure that i haven't broke any of the terms of Slotobank casino. A few minutes ago i sent an email to the manager of the casino and seems that accepted to examine my problem. I am waiting a reply from him.


Odysseas Brokos

 

[Odusseas Brokos]

Receive email from the manager

I receive via email the following answer from the manager:


"Dear Odusseas,

As I can see , your account is really under review and investigation of our finance department. But do not worry about it if your documents are real and good. We will send you your winnings once this verification is done. And really it takes up to 10 business days. I will personally take care of this issue. Once verification is done I will send you an email or I can also call you if you would like. Just let me know.

Sincerely,
Felix Trinidad
Slotobank Casino"

 

[curremon]

...

Wouldn't count on it that you get your money..
If you search forums you can find same problems with other players including me.
Dont be surprised that after your account gets unblocked there is only your orginal deposit left.

 

[Odusseas Brokos]

they unblock my account today

Hello, today they unblock my account. They notify me that my account verification is done. So I just tried again to make a withdrawal.
I ask to the chat on line support if i am able to make a withdraw and i received the following answer:

"Today is maintenance of the withdrawal method. Please make your withdrawal on Monday"

This is the same answer that i got when i tried to make my first withdrawal on 22/08/2014.
I think that we start the same story from the beggining.

 

[vinylweatherman]

Hello, today they unblock my account. They notify me that my account verification is done. So I just tried again to make a withdrawal.
I ask to the chat on line support if i am able to make a withdraw and i received the following answer:

"Today is maintenance of the withdrawal method. Please make your withdrawal on Monday"

This is the same answer that i got when i tried to make my first withdrawal on 22/08/2014.
I think that we start the same story from the beggining.

That's rather convenient for them.

Last time this was BS, they actually meant to stall because they were reviewing your account, but didn't want you to know.

You could perhaps ask them what alternative methods they have that are not currently undergoing maintenance, and then pick one.

It's now Wednesday, so have they finished the maintenance yet?

 

[Odusseas Brokos]

The issue has resolved

On Monday 08/09/2014 i made again a withdraw request euro and they approved it, the money have already credited in my account. Yesterday "wednesday" i made again a withdraw request and they approved it again. The issue has resolved. Thank you all!

 

[bigjohn]

This issue has been resolved but you have to be careful about where you play.

If you haven't done so already, have a look through Casinomeisters Accredited List here; Link Outdated / Removed. These casinos have withstood the test and represent the most trustworthy places to play.

 

[PaaskeDenmark]

Hi Odysseas.

I can see you posted this in basically all places under the sea But if I was you hurry and and go to your thread at askgamblers and delete those screen shots you uploaded. There is utility bill showing all your personal details etc. NEVER post something like that in an open forum online NEVER online!

It also shows other personal things like you email etc.. home address.....

Only looking into your best interest here though might be to late already.

But worse is I am in shock that a site like askgamblers will allow that to happen surely from a newbie to this. How can they let someone upload pics of their identity and personal information??

I will not link to your post at askgamblers Odysseas but hurry up and go there get them deleted please for you own sake

I have sent PM as well to you to warn and notify Odysseas.

 

[Odusseas Brokos]

You are right!

My friend you are 100% right. I send email to askgamblers support to delete all the files that attached there.

Thank you.

 

[xxshepxx]

I signed up to slotobank over a week ago.

The minute I clicked 'finish' on the sign up my phone rang, with a Russian number (CAnt remember code, but phone said Russia)

I then went onto live chat and asked if they were a Russian casino, to which I was told they call out from all over the world, and that the chat rep had tried to call me to offer me and 'awesome special bonus of 150%)

so the same as anyone would get tbh, but it was the Russian thing that bothered me, so I closed the account and removed my details.

Oh and they are watching here, hence the u-turn with the OP's account.

 

[spintee]

I signed up to slotobank over a week ago.

The minute I clicked 'finish' on the sign up my phone rang, with a Russian number (CAnt remember code, but phone said Russia)

I then went onto live chat and asked if they were a Russian casino, to which I was told they call out from all over the world, and that the chat rep had tried to call me to offer me and 'awesome special bonus of 150%)

so the same as anyone would get tbh, but it was the Russian thing that bothered me, so I closed the account and removed my details.

Oh and they are watching here, hence the u-turn with the OP's account.

A quick phone call straight away to welcome you and to check details than thats ok, as obviously people are not that busy as just signed up,

But if they have cs all over the world the decent thing thing to to is get somebody from your own country to call, Also as soon as you getting calls instantly with special offers ect than its a no go for me, Glad you chose to close,