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SLOTO /Why!!!!!!!!!!!

Discussion in 'Online Casinos' started by tat00, Apr 22, 2015.

    Apr 22, 2015
  1. tat00

    tat00 Experienced Member

    Occupation:
    SELF EMPLOYED
    Location:
    san diego cA
    So today i receive in my mail the following :

    "We want to take this opportunity to extend a huge Thank you for previous months of deposits-they have not gone unnoticed!.
    As a special token of our appriciation , we've enclosed in this ltter exclusive bonus that can help you continue amassing winnings with sloto (they spelled amazing wrong )
    code: 200truejackpot for a 200 percent bonus no max cash out "

    and so i decided to play - when i added the code said expired.
    here is what the chat had to say

    You are now chatting with 'Nora'

    elotito: why do sloto send me mail and the codes never work :(

    Nora: Welcome to our live chat service. My name is Nora; how may I assist you today?

    elotito: i got in my mail today code 200truejackpot

    elotito: for 200 percent and it says cant use

    elotito: or expired

    Nora: I can certainly check on that for you.

    Nora: Please hold for 2 minutes while I look into your query.

    Nora: Thanks fo rholding

    Nora: Zou were right, the code

    Nora: 200TRUEJACKPOT

    Nora: was valid onlz for one daz

    elotito: ?

    elotito: and it comes in the mail?

    elotito: thats a bunch of crock lol

    Nora: But I can check for

    Nora: another code

    elotito: so if it dont deliver on time its no good

    elotito: it doesnt even say one day only on the letter

    Nora: Let me check for another coupon code

    Nora: with the same conditions

    elotito: i wanted 200 percent

    Nora: Ok, I see

    Nora: Please hold for 2 minutes while I look into your query.

    Nora: Elizabeth,

    elotito: "your previous number of deposits have not gone unnoticed!. as a special token of our appriciation weve enclosed exclusive code

    Nora: I`m veru sorry for the inconvenience

    Nora: I just found one 150% deposit match bonus

    Nora: It requires min deposit of $30

    elotito: i m not blaming you but as a owner of a company - if you send letters out and not honor them its a big mistake specially if i just received today and want to play them - there is no special dates on them or is there nothing that indicates special restrictions

    elotito: this was not an email it was paper mail

    Nora: I`m very sorry for this

    elotito: and funny thing it was A SPECIAL TOKEN OF GRATITUDE

    elotito: yea right

    Nora: I can forward

    elotito: more like a kick for saying take my money

    elotito: very pissed off

    elotito: i as well will forward to all casinomeister forum ty


    And so they basically said good for one day . nowhere did it say can only use such and such dates infact it says "Offer are exclusive for you redemption on your account only"
    been a sloto member for a very long time and this is a kick in the pants for me. i wasnt asking for freebies, i wanted was was offered and play accordingly to what the letter said.
    i know they were nice trying to accommodate me with another coupon but it was not the point.

    AS a USA resident and very limited of online gaming, you disappoint me SLOTO!!!!!!
     
    5 people like this.
  2. Apr 22, 2015
  3. Journeyman

    Journeyman Experienced Member MM

    Occupation:
    Sleep and eat
    Location:
    Europe
    so you admit the chatoperator is not to blame because for sure he/she does not know about this bonus. but you are so issed off and on instatilt you decide to directly post it here instead of first inform at the proper department of this casino if maybe something went wrong? or at least wait the results after the chatoperator forwarded this issue?

    i might be wrong, but it looks a little bit overreacting :)
     
  4. Apr 22, 2015
  5. conker

    conker Super Moderator CAG MM webmeister

    Occupation:
    Marketer
    Location:
    UK
    I don't want to be a grammar checker, but I thought I would point out that I don't think they were trying to say amazing.

    there words "exclusive bonus that can help you continue amassing winnings with sloto"

    From thefreedictonary.com
    amass (ə-măs′)
    v. amassed, amassing, amasses

    Explanation: To gather together or accumulate a large quantity of (something): amass evidence; amass a fortune.
     
    1 person likes this.
  6. Apr 22, 2015
  7. tat00

    tat00 Experienced Member

    Occupation:
    SELF EMPLOYED
    Location:
    san diego cA
    0

    How am i over reacting? i post here to let everyone know of how idiotic it is to receive a piece of paper in the mail to let you know how appreciative they are and for my depositing gratitude they offer me something that is not valid. btw same day i received mail is same day i redeem. only to say its for one day only.

    even if they forward it to the right people and they take care of me down the line, this is still BS advertising!! she never once said i did not know about this bonus but instead she said " yes that code is for one day only" i should have asked what day is that ?
     
    2 people like this.
  8. Apr 22, 2015
  9. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I might be wrong, but it looks like total incompetence from the casino. :(

    Personally I rate the Sloto'Cash group as one of the best on the net. But it doesn't matter which casino it is - if they send players an offer, they should make damn sure there in an expiry date on it, that CS know about it and they should honour it. This case is even worse because the offer was addressed specifically to this member for his/her "loyal deposits"!

    The player should not have to post about this - they shouldn't even have to contact CS. The coupon should work - end of story.
    It's not rocket science for goodness sake! :sob:

    KK
     
    8 people like this.
  10. Apr 22, 2015
  11. tat00

    tat00 Experienced Member

    Occupation:
    SELF EMPLOYED
    Location:
    san diego cA
    i see that now thanks for pointing that out :)
     
  12. Apr 22, 2015
  13. tat00

    tat00 Experienced Member

    Occupation:
    SELF EMPLOYED
    Location:
    san diego cA
    Thank you Kasinoking- my words exactly, honor the freaking letter they send in mail- i have had offers many times as an email saying today only code and such but a letter to thank me for my deposits only to get denied sucks!

    im posting here only to let everyone know - i could have taken the 150 percent but to me its the principle
     
  14. Apr 22, 2015
  15. tat00

    tat00 Experienced Member

    Occupation:
    SELF EMPLOYED
    Location:
    san diego cA
    UPDATE:

    I received Email that the code is now available- Still though a player shouldnt have to go through this
     
    1 person likes this.
  16. Apr 22, 2015
  17. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Fair enough post and I feel your point I do....happened more than once to me in past

    However we as members are not supposed to use CM forum in what could possibly be deemed as a 'threatening' manner are we???

    Whether it was meant in that way or not, apologies in advance if this is not the case :D
     
  18. Apr 22, 2015
  19. JackMack

    JackMack Banned User - troll, flaming, being a dick

    Occupation:
    content writer
    Location:
    England
    Yeah about that...

    If you get jerked around, ripped off or even if you are just not happy with service and don't get satisfaction from CS then I see no issue with letting them know you will report their actions by way of post to a forum to let other players know about your experience.
    It can even be seen as a matter of courtesy and gives the casino the right of reply.

    I know this is specifically aimed at people who threaten to post if they don't get paid or whatever but I don't even see an issue with that really.
    If the casino is in the right then the poster will just show themselves up and it will end as free publicity for the casino.
    If the casino are in the wrong then to claim a poster is out of line for posting about it is the height of hypocrisy.

    It is great the Casinomeister will try and help with genuine player complaints but the real judgement comes from the public forum in the form of players deciding a case on its merits and whether they want to play at whichever casino is the subject of the complaint.

    Sometimes people just want to vent, i know I do, and that is what the Op has done.
    In cases like these people will usually just go off their own experience and I doubt many would consider this a big negative though I understand he Ops frustration.
    I guess it could be seen as bait and switch but I think it is probably a genuine error and I say that as somebody who does not rate this casino at all.
    (personal experience)
     
    3 people like this.
  20. Apr 22, 2015
  21. tat00

    tat00 Experienced Member

    Occupation:
    SELF EMPLOYED
    Location:
    san diego cA
    to be honest i wanted other sloto players to be aware or if they also got something like this in mail and worked for them i as a player would like to know - yes i was frustrated but i didnt think i was attacking sloto, i wanted to forum to know what im dealing with at the moment thats all - i continue to play there regardless. main issue is if you receive a letter just honor it thats it!!
     
  22. Apr 22, 2015
  23. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    I was in no way suggesting what we should or should not do, far from it.

    It's not my Website and obviously not my rules to make regarding the forum.

    To be honest I was more repeating what I'd read in the past where as you say, players have used the CasinoMeister' name as a 'Ha I WILL have my own way' etc. Only 9/10 to end up with 'Egg on their faces'

    You point is bang on and fair enough and there was no real need for my first post (which you quoted) for which I'm glad you understand it was not particularly directed at the OP and more so at the players as you anticipated ;)
     
    2 people like this.

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