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Slow Pay Sloto cash RTG withdrawal times

Discussion in 'Casino Complaints - Non-Bonus Issues' started by blast2k, Jan 31, 2014.

    Jan 31, 2014
  1. blast2k

    blast2k Banned User - flaming troll

    Occupation:
    working
    Location:
    germany
    Hi

    deposited 60$ and 30$ without bonus in slotocash RTG casino

    verified long time ago

    requested withdrawal on
    29.01

    today 31.01 i asking for

    answer:
    24hours @casinomeister
    up to 72 hours
    72hours pending
    processor problems


    tell me what you think

    7days for a cashout without bonus
    serious?
    i wonder why they can hold the accredited status
     
  2. Jan 31, 2014
  3. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Slow pay is nothing new to this group. Its been like this for the past 6 months or more. What I don't like is the excuse 'processors are down at the moment'. WTF? They are always down it seems. By 4.2 it will be more than 72 business hours albeit only slightly. I wouldn't make a big fuss out of it if I were you. There is no doubt they have financial problems. Just make sure you don't return after you receive your money. Whether or not you had taken a bonus makes no difference.
     
  4. Jan 31, 2014
  5. Diane

    Diane Ueber Meister PABnoaccred

    Occupation:
    Consultant - HR
    Location:
    WI
    Just my suggestion...............but why don't you PM the rep, Ms. Sloto for your questions/concerns first? I always check if there is a Casino rep listed here and then contact them privately to try and resolve whatever issue there might be. Give her or her staff a chance to respond before you go post here. Especially an accredited casino here deserves the benefit of the doubt and a chance to reply first.

    What I have learned is that Chat/Support staff cannot really respond to Finance Dept. questions. So knowing that, (for any site....) I try and solve it first behind the scenes. Then if problem is not resolved, I suggest the Pitch a Bitch with Max.

    From my experience, it is a bit confusing that their Sloto system shows withdrawal as "complete" but that just means it has been approved internally.................then it goes to the processor which has a different time line. Then when it leaves the processor, they send you an email alert that funds are on the way and then usually it arrives within 1-2 days of the email. Maybe it is different for you living in Germany ----- but that is what I have experienced.



     
    1 person likes this.
  6. Jan 31, 2014
  7. blast2k

    blast2k Banned User - flaming troll

    Occupation:
    working
    Location:
    germany
    sloto dont answer to my PMs but she /he is online
     
  8. Jan 31, 2014
  9. Diane

    Diane Ueber Meister PABnoaccred

    Occupation:
    Consultant - HR
    Location:
    WI
    Hmmm. suprising since she always responds to my inquiries as the occasional things come up including yesterday.

    Well, at least then you did approach it the best way first......since they are still within their stated terms, I would try to be patient until next week. I know how hard "patience" can be, I truly do. When you win, you want it fast ---- we all do, and especially those of you in Europe who are so accustomed to fast payouts.

    Give it some time, I am confident (just from my personal experience) and their accredited status, that they will send your funds.

    Diane
     
  10. Jan 31, 2014
  11. blast2k

    blast2k Banned User - flaming troll

    Occupation:
    working
    Location:
    germany
    its not hard for me to wait till tuesday, but the fact is

    slotocash is under the accredited section listet with payout 24hours

    slotocash tell different times,
    1.up to 72hours,
    2.72hours business hours pending
    3. processor problems

    4. you will be paid on xxx (7days)

    good to know that sloto answer you yesterday, my pm is 1day before yours and not answered

    the best were sloto will jump in this thread and work it out
     
  12. Jan 31, 2014
  13. alexking12k

    alexking12k Experienced Member

    Occupation:
    Commodities trader
    Location:
    Los Angeles, CA
    Or you could just stop gambling and problems of this nature would be eliminated altogether? Just a thought. Good luck!
     
  14. Jan 31, 2014
  15. blast2k

    blast2k Banned User - flaming troll

    Occupation:
    working
    Location:
    germany
    stop gambling on slotocash -thats sure!
     
  16. Jan 31, 2014
  17. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    I know that yesterday I couldn't make a deposit because their cashier page was down. I tried to make a deposit and the page wouldn't load so I asked CS what was wrong. Was told that cashier wasn't working.

    Not good.
     
  18. Jan 31, 2014
  19. john39

    john39 Senior Member PABnonaccred

    Occupation:
    analyst
    Location:
    dfw
    be glad your not in the US, it takes SLotto 7 days just to approve for US people the rep told me
     
  20. Feb 2, 2014
  21. Sloto

    Sloto Affiliate Manager for Accredited Casinos

    Occupation:
    Marketing Manger
    Location:
    UK
    blast2k please PM me again I cannot see any email from you.

    As mentioned by Ashley: Our payments are on hold as our processors are down at the moment

    We are encountering a tech error due to making some server changes. Please bear with us as these changes will improve our services to you.

    Best Regards

    Ms Sloto
     
  22. Feb 2, 2014
  23. blast2k

    blast2k Banned User - flaming troll

    Occupation:
    working
    Location:
    germany
    Hi sloto

    thank you for the answer
    can you let us know how the usual payment times are

    im still shocked from the info "72 business hours pending"

    i will pm you my username in a minute
     
  24. Feb 2, 2014
  25. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Er, what's with your processors? Its the same lame excuse for the past 6 months. Delayed payments have been the norm. I doubt whether its a processor problem.
     
    1 person likes this.
  26. Feb 2, 2014
  27. Diane

    Diane Ueber Meister PABnoaccred

    Occupation:
    Consultant - HR
    Location:
    WI
    My input on Sloto/Slots Capital

    FWIW -

    Slots capital standard w/d processing times have been similar to that quoted for us USA based players for a long time. While I would certainly prefer it to be faster -----I accept that they have the right to set their processing times and I then have the choice to play there or not.

    I do play at Slots Capital, DNC, Miami Club and Black Diamond and especially like the fact that the group has a wide range of platforms to keep it varied and interesting for me. I would prefer faster processing, but we all know the challenges faced by sites and their processor issues.

    It is important to note that this group has always paid. Georgina and others from the Finance Dept. do respond when there are inquiries or challenges. As long as I know what is going on and approximate timelines stated/promised are met I am satisfied and continue to play there.

    My understanding from Georgina is that they are rolling out new w/d options which is great -- since up until now my only option has been "wire transfer".

    I *do* understand the frustrations when it is longer than usual for a w/d - but these sites have always paid and I remain comfortable playing there......

    Diane
     
    2 people like this.
  28. Feb 4, 2014
  29. blast2k

    blast2k Banned User - flaming troll

    Occupation:
    working
    Location:
    germany
    tuesday (today) should receive my payment,



    and again waiting 48 hours ??

    sloto are you serious ??
     
  30. Feb 5, 2014
  31. blast2k

    blast2k Banned User - flaming troll

    Occupation:
    working
    Location:
    germany
    wednesday (7days after request) - still no payment
     
  32. Feb 5, 2014
  33. ChillBill

    ChillBill Banned User - Aussiedave in disguise

    Occupation:
    semi retired
    Location:
    Australia
    We're more than aware of the issues faced with USA players but blast2k is in Germany. Lumping everyone into these "proccessing" issues, is starting to wear thin. If other "accredited" casinos can pay non-USA based players efficiently, then so too can Sloto. If they can't then, it's about time they were held accountable. If they can't pay without using delay tactics then simple, don't take the bet!
     
    1 person likes this.
  34. Feb 5, 2014
  35. blast2k

    blast2k Banned User - flaming troll

    Occupation:
    working
    Location:
    germany
    after several trys to reject me again


    (few seconds before they want offer me to wire it because the "processor issues" (to save time again)

    itold them its illegal to set up a wire when the deposit was made with neteller

    and finally they paid me after i told them that

    never again!
     
  36. Feb 5, 2014
  37. Diane

    Diane Ueber Meister PABnoaccred

    Occupation:
    Consultant - HR
    Location:
    WI
    If you were refering to MY post earlier in this thread, I did not intend to lump everyone into the same category. Just was trying to acknowledge that I have always gotten paid from the Deck Media/Sloto group and I continue to play there.

    Diane
     
  38. Feb 5, 2014
  39. blast2k

    blast2k Banned User - flaming troll

    Occupation:
    working
    Location:
    germany
    i think you misunderstanding me @diane

    btw nothing about your child but do you mean its a good idea too post little childrens pictures on internet forums
    the childrens are too yound to deceide that theyre pictures will published

    remember when your parents showing your children pictures other peoples, do you like that ?
     

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