Documentation - Slotland Case #1
www.bj21.com November 2001
More details on Slotland
Posted By: Kim on 19 November 01, 11:10 a.m. in response to: Need More Details (DONGAMBLER)
My God.... thank you for getting back to me!
I was playing at Slotland casino http://www.slotland.com
They are saying it was a malfunction.
The Jackpot was...$58,535.
They have now offered me $200.00 But, I have not accepted it.
I sent 4 emails to them begging someone to call me. They would not. Slotland sent me an email saying that I could not have won the Jackpot because the 7's only paid out 250 times. I was NOT even playing the slot that they where refering to !!! I was playing Heavymetal slot. I hit a win across on a .50 bet (should have gotten $320 for that asl well.) But I also hit on the c row with a $2. bet which was the Jackpot!!!!! Here is a clip of what they sent me:
***Notice the last email where they finially responded to the correct slot that I had been playing....It took them a while to even know of which slot I was even talking about....Now tell me how on earth they could have emailed me on not winning (Many Emails others than these few) on how I DID NOT WIN... I HAD ALL 7'S AND A FLASHING WINNING SIGN ON MY COMPUTER. I WON THAT JACKPOT FAIR AND SQUARE! AND THEY KNOW IT!!!!!!
It was a win! Look, I am not a nut case!!!!!! I know what I saw... I know that I won that Jackpot!
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Dear Kimberly,
This is Robert of the Slotland Customer Service Department. Your letters have been forwarded to me for review. Kimberly, I have personally went through our log files (you played 169 rounds yesterday) and did not find the winning combination you described. My only explanation is that your browser did not display the result of your spin properly.
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In your email you state that you hit "(3 green 7 across and 3 down the c row) a $2.00 bet was on the c row!".
Please note that 3 green 7 can't win the Jackpot. You need to win 3 Wild symbols to hit the Jackpot. 3 green 7 would only payoff bet times 250 at most. Also, which row do you refer to as "c row"?
(See.... they don't even know what they are doing!!!!!!!!!!!!!! Help me please!)
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Dear Kim,
Thank you for getting back to me. The letter about 3 wilds was sent by John's omission. I then found that you were playing Heavy Metal after that. I apologize for that. I really regret that you did not hit the Jackpot, but our files clearly shows that Jackpot is still untouched...
Kim, I would like to offer you $200 for this technical inconvenience. On the other hand, I would like to assure you that Slotland is honest and fair company. Our software is being regularly audited and tested and moreover our casino is approved by Gambling Commission.
Sincerely,
Robert
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So, here I am.... sick to death over this whole thing! you have no idea what it is like to WIN 58,535 and then have someone tell you... it was a technical thing. Oh Come On!!!!!! I hit that jackpot fair and square!
At this point... all I know is that I will not stop until someone can help resove this matter. I am so sick over this. I have not slept! There has to be Laws about this! Also, I have been playing there for a year now. I am not new to their casino.
Again, Thank you so much for getting back to me! I have sent so many emails out trying to find help as to where to go to get help on this. I was about to start calling lawyers here in town. I am just sick over this!
Please get back with me... Thank you so much!!!!
Kim