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Be Aware SlotBoss (UK) won't discuss player cases, mis-using the DPA

Discussion in 'Casinomeister Warnings' started by maxd, May 24, 2017.

    May 24, 2017
  1. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    We've recently been informed by SlotBoss.co.uk that they won't discuss player issues with us and that players with complaints have only one option: eCOGRA. As we've previously explained in detail, such a decision is purely a management decision to not cooperate with third parties on player complaints: there is neither legal nor licensing requirement for them to so chose.

    The casino also refuses to discuss player cases on the grounds that it would be a violation of the Data Protection Act (DPA). This is a completely false use of the DPA as detailed here: Casino Industry Myths: The Data Protection Act (DPA). Any casino using the DPA to avoid discussing player cases is either woefully misinformed or wilfully abusing the DPA.
     

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