Be Aware SlotBoss (UK) won't discuss player cases, mis-using the DPA


Complaints (PAB) Manager
Staff member
Jan 20, 2004
We've recently been informed by that they won't discuss player issues with us and that players with complaints have only one option: eCOGRA. As we've previously explained in detail, such a decision is purely a management decision to not cooperate with third parties on player complaints: there is neither legal nor licensing requirement for them to so chose.

The casino also refuses to discuss player cases on the grounds that it would be a violation of the Data Protection Act (DPA). This is a completely false use of the DPA as detailed here: Casino Industry Myths: The Data Protection Act (DPA). Any casino using the DPA to avoid discussing player cases is either woefully misinformed or wilfully abusing the DPA.