slotastic software issue?

mr_allan2003

Dormant account
Joined
Jan 3, 2010
Location
991406 u.s.a.
a little while ago, i was on my last spin of the free spin feature on slotastic's ocean dreams video slot when i gort 5 of a kind of sea shells w/c the payout table says should pay 250 credits..x 2 on free spins =500$ as i was playing 1$/credit...i couldn't believe it when my total for the free spins only showed 40$+....& my overall total at 130$...so i started chat right away to point this out while i took my snipping tool to save the image...the manager took a look & told me she doesn;t see the win on her screen but she will take it up w/ the software /casino provider & get back to me in 72 hrs...that's the long & short of my interesting incident this morning & now i'm waiting for them to get back at me, as promised...i hope everything turns out good for everybody...
p.s.(thank God i caught that one,...you really have to be aware of every spin because unexpected things can happen any time,huh) ):notworthy..
.i will keep you posted...
 

mattsgame

Meister Member
webmeister
CAG
Joined
Sep 17, 2009
Location
Out Of Town
a little while ago, i was on my last spin of the free spin feature on slotastic's ocean dreams video slot when i gort 5 of a kind of sea shells w/c the payout table says should pay 250 credits..x 2 on free spins =500$ as i was playing 1$/credit...i couldn't believe it when my total for the free spins only showed 40$+....& my overall total at 130$...so i started chat right away to point this out while i took my snipping tool to save the image...the manager took a look & told me she doesn;t see the win on her screen but she will take it up w/ the software /casino provider & get back to me in 72 hrs...that's the long & short of my interesting incident this morning & now i'm waiting for them to get back at me, as promised...i hope everything turns out good for everybody...
p.s.(thank God i caught that one,...you really have to be aware of every spin because unexpected things can happen any time,huh) ):notworthy..
.i will keep you posted...


Hi there,

I think you are getting confused with how the paytable works.

5 shells pays 250 credits which is $2.50 not $250 and in free spins that would be 500 credit = $5 or if you got them with the gold dolphin 1000 credits = $10

so your bet of 4x25c = $1.00 per spin would return you $40 on that spin which is correct.

Cheers
Matt
 

mr_allan2003

Dormant account
Joined
Jan 3, 2010
Location
991406 u.s.a.
my bad !!!

yes, you're right ...this post was so stupid of me....i apologize to the slotastic staff ,...i'm so sorry...playing at your casino was just so thrilling i got confused in the moment....p.s. but it's still a good idea to be aware of every spin you make, right?:D:notworthy
 

mattsgame

Meister Member
webmeister
CAG
Joined
Sep 17, 2009
Location
Out Of Town
yes, you're right ...this post was so stupid of me....i apologize to the slotastic staff ,...i'm so sorry...playing at your casino was just so thrilling i got confused in the moment....p.s. but it's still a good idea to be aware of every spin you make, right?:D:notworthy


Refreshing, seeing someone own up and apologising :p
Glad it all worked out.

Cheers
Matt
 
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