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Slotastic payout

Discussion in 'Payment Processing Issues' started by yameater, Oct 16, 2011.

    Oct 16, 2011
  1. yameater

    yameater Meister Member

    Occupation:
    Chauffeur
    Location:
    USA, N.C.
    Just wanted to share my frustration with everyone concerning Slotastic.
    I won a little bit of money 15 days ago. I requested wire transfer. (Won $204.00). A $30.00
    processing fee on their end is kind of steep, but I can live with that.
    However I'm steamed about the fact it's been 10 business days...still
    no sign of the transfer. This crap drives me nuts. They state 4-10 business
    days for withdrawals. Why can't they shock their winning players, and
    process the payout sooner rather than later? There's a novel idea. So tired
    of dealing with these casinos when it comes to withdrawals!:confused:
     
    1 person likes this.
  2. Oct 22, 2011
  3. yameater

    yameater Meister Member

    Occupation:
    Chauffeur
    Location:
    USA, N.C.
    Still No Wire Tranfer YET

    Just a follow up to Slotastic wire transfer status.
    They now claim that the bank name info. was wrong, so the wire
    bounced back. It took them 16 days to tell me this (after I called and
    e-mailed them repeatedly). I take issue with this scenario since I
    double check (over and over) my info. whenever I withdraw using this method, so I don't
    believe them. It's now day 20, and the transfer is still not here. Needless to say,
    I will not play here again, and others in the U.S. might want to avoid them
    for this reason.
     
  4. Oct 22, 2011
  5. billy_g22

    billy_g22 Dormant account

    Occupation:
    supervisor
    Location:
    California
    I've had multiple wire and check transactions with this casino in the past without issue. Including one last week that took 4 days.

    Sorry to hear about your issues with them but hopefully it was just an error on your part. (For everyone elses sake)

    I do agree that they should have let you know much sooner if there was some kind of error with the withdrawal. Really surprised to hear this actually. Response times with jackpot capital group are generally really quick.
     
  6. Oct 24, 2011
  7. yameater

    yameater Meister Member

    Occupation:
    Chauffeur
    Location:
    USA, N.C.
    They told me 5 days ago, they were resubmitting the wire transfer. As of today, still nothing.
    I really think they are starting to have issues with U.S. players. How long has it been since
    you cashed out with them?
     
  8. Oct 24, 2011
  9. takethemoney

    takethemoney Banned User - Chargebacks at Slotastic

    Location:
    Washington
    Not to bomb your thread, but this is an accredited casino here on Casino Meister. That said, you should really contact the Jackpot Capital rep here, since they are the same company. Have you tried doing this?
     
    1 person likes this.
  10. Oct 24, 2011
  11. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Did you consider for a moment, before warning other players off and questioning their integrity, that YOU might be responsible for the delay by providing incorrect information? I'm not saying you did, just that you seemed to have launched into an attack without considering it as a possibility.

    It's also important to note that wires often go through intermediary banks, sometimes several, so it could well be five days before they find out if it was rejected, so I don't think they deserve a kick for that.

    Of course, if it is their fault, then you are totally in the right.

    You should also have contacted the rep before posting your complaint. Not only is it a courtesy we should afford accredited casinos, it is also a forum rule.
     
  12. Oct 24, 2011
  13. yameater

    yameater Meister Member

    Occupation:
    Chauffeur
    Location:
    USA, N.C.
    I DID contact the Rep. (Yasmeen, Manager). You folks can defend them if you want. I DID not provide the wrong info.
    I have never had such a run around for a wire transfer. That said, I have the right to complain about a payment
    taking 22 days to reach me. Keep playing there if you like. I simply am stating that I will not.
     
    1 person likes this.
  14. Oct 24, 2011
  15. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Just what is wrong with Yameater venting on the rather slow withdrawal. We used to rant about the 2-5 business days for Rival white labels. That said, I have received similar amounts from slotastic to my ecocard within 24 hours. However, that must have changed now with their 48 hour policy.
     
    2 people like this.
  16. Oct 24, 2011
  17. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Geez talk about rude. Take a chill pill.

    I wasn't defending them. I was asking if it was POSSIBLE that you gave the wrong info, as this group are renowned for being fast payers. If you didn't, then you have a right to be annoyed about it and state as much in the forum. However, it is another matter to suggest others don't play there IMO.

    You didn't mention contacting Yasmeen. When did you do that and what did she say?

    Chu....nobody said anything about not being allowed to rant. Why are you so defensive lately? I actually said if he gave the right info he was in the right. It has nothing to do with new policies as these were not in place at the time.

    Geez I cop schtick if I agree or disagree. LOL.
     
  18. Oct 24, 2011
  19. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I don't really feel that yameater was being rude or freaking out about the whole deal, so prescribing chill pills is not needed. He is merely venting his frustrations which is understandable. Yameater is not a newbie so I would assume that his personal ID stuff with the casino is squared away. I don't think he would be complaining here if he knew it wasn't.

    No need to ask Chu why it appears that he seems to be defensive. You could PM these sort of questions since these inquiries cause a discussion to get side-tracked. You are putting people on the defensive. Unintentional or not, it doesn't create a harmonious atmosphere to continue any sort of conversation. People are just going to see the negative.
     
    6 people like this.
  20. Oct 25, 2011
  21. yameater

    yameater Meister Member

    Occupation:
    Chauffeur
    Location:
    USA, N.C.
    I apologize if I came across as rude. I am just frustrated that a wire transfer can take this long. I know
    the drill. Normally I am very patient as I know it will take up to 10 days. I was told the "Bank name" was incorrect,
    and I cannot believe that, since I only have one bank account and I certainly know it's name.;) I don't know what to
    think as this is my first cash out with Slotastic. I'm sure others have had no problems getting paid, and because it is an
    accredited casino, I thought it would be no problem cashing out. Just surprised, and thought I would extend a little caution.
    in case anyone else in the U.S was having any problems here. Yasmeen said to expect it the first of this week around Tue.It's Tue. and I'm just hoping it gets resolved. I stopped playing at other casinos because of payment delays, so this is a little ironic. Casinomeister is right. I would not complain unless I thought I was in the right.:D
     
    1 person likes this.
  22. Nov 2, 2011
  23. slotomatic

    slotomatic Full Member

    Occupation:
    entertainment
    Location:
    usa
    maybe try a check instead? I haven't withdrawn from there but other casinos with the same software, at least for me, seem to have better luck and quick turnaround paying via check
     
    1 person likes this.
  24. Nov 9, 2011
  25. yameater

    yameater Meister Member

    Occupation:
    Chauffeur
    Location:
    USA, N.C.
    The End Rsult...Update on Slotastic payout

    Thanks Slotmatic...Yes, after about 21 days I requested they send a check instead, but was told
    the wire was already sent through the bank, so could not change it. Then they said they would have to see my bank statement to prove I didn't receive it. Then I got an e-mail stating that none of the U.S. wire transfers have been paid.

    "We are investigating and the bank is now tracing all the outstanding wires.
    None of our customers has received their wire yet.

    Unfortunately we have no final answer from the bank yet.
    We'll get back to you as we have an answer.

    You will receive your outstanding funds we only need to wait for the bank to provide us with an answer.

    Thank you for your understanding."

    Kind regards,

    Kristy
    Casino Support

    So then they sent an e-mail stating they had put the money back into my account. WTF! I played it out figuring I was never going to get paid after 31 days. I will not play online anywhere from now on. I hate that they blamed ME for the
    transfer problem, when all along it was their inability to get it through the bank. I've received many other wires from other casinos in the past, but it seems "time is up" for U.S. players IMO.
    Good fortune to all.:)
     
  26. Nov 9, 2011
  27. samoas

    samoas Senior Member

    Occupation:
    Office manager in fine dining
    Location:
    Philly born & raised 2 traffic lights away
    I am experiencing the same issue yameater and so are others. You are not alone. I suggest you PM Yasmeen under Jackpot Capital and let her know whats going on. I am awaiting an answer from her at the moment.

    Christine
     
  28. Nov 10, 2011
  29. yameater

    yameater Meister Member

    Occupation:
    Chauffeur
    Location:
    USA, N.C.
    I'm sorry to hear you are going through the same problem. I contacted Yasmeen directly a couple weeks
    ago, but things just didn't turn out right, as I talked about in my post. I am not playing anymore. I've lost
    hope that any of these casinos can truly pay out as promised. I really do hope your withdrawal goes through.
    Maybe they'll issue you a check instead, although I don't have faith in their checks either.;)
    I think U.S. players are just screwed.
     
  30. Nov 10, 2011
  31. Glunn11

    Glunn11 Experienced Member

    Occupation:
    Content writer/online marketer
    Location:
    Idaho
    Welp, glad I closed all my RTG accounts. Sounds like the final nail in the coffin is quickly approaching. Sorry you got caught up in it yam, but this screams government seizure. HOPEFULLY it's just a one-off bank error, but I wouldn't put my money on it.
     
    1 person likes this.
  32. Nov 10, 2011
  33. takethemoney

    takethemoney Banned User - Chargebacks at Slotastic

    Location:
    Washington
    I fail to see this as a casino issue, but more of a self discipline issue. Sorry you played it out. This group will pay, but again, sorry for you.
     
    1 person likes this.
  34. Nov 10, 2011
  35. fanihi

    fanihi Experienced Member

    Occupation:
    Hospitality/Tourism Manager
    Location:
    Guam
    seriously!

    31 days and no payment....and this is NOT a casino issue? They should never have put the money back into his account either.
    This is very much an issue imo!
     
    2 people like this.
  36. Nov 10, 2011
  37. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    While I agree this ultimately boils down to an issue of self-discipline the casino is rendering its greatest assistance in helping the player in losing it back by a delay in payments. Casinos know that most players have little self-discipline and if they try to delay payments a good portion of players are tempted to reverse and ultimately lose 'em back. We condemn rogues like Virtual when they pull this trick on us but when its an accredited casino its our own fault due to lack of self-discipline. Ironic isnt it?
     
    4 people like this.
  38. Nov 10, 2011
  39. samoas

    samoas Senior Member

    Occupation:
    Office manager in fine dining
    Location:
    Philly born & raised 2 traffic lights away
    I believe they are now issuing checks. Was told that yesterday and received an e-mail confirmation. I understand your frustration yameater and you need to to do whatever is in your best interest.

    Best wishes.;)
     
    1 person likes this.

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