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Non-Bonus Complaint Slot Madness

Discussion in 'Casino Complaints - Non-Bonus Issues' started by jjezebel37, Feb 24, 2012.

    Feb 24, 2012
  1. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    I was reading through my mail last night and i got an invite from Slot Madness. I had never heard of them before but they were offering a £50 free chip so i quicly came on here to check 'em up and saw that they were rogued.

    Ok, i will admit i was bored so i downloaded anyways knowing that i would never in a million years give these guys a penny and went to log on.

    It said that i was not allowed to log on and to contact support, so i did....

    This is chat transcript...............

    A site operator will be with you momentarily.

    Hi! Thank you for using our LiveChat Service. This is 'Gwen'. Please verify your Email and Phone Number so that I can assist you.

    jjezebel60: This email is not visible to you.

    jjezebel60: 077xxxxxxxx

    Gwen: Thank you for the information. How may I assist you?

    jjezebel60: ok gwen, i down loaded casino last nite

    jjezebel60: when i went to log on it said i was not allowed to log in, can u explain why?

    Gwen: I'm very sorry but players from your location are not allowed to play in the casino for real money due to IP, government or local restrictions, You can play for fun only if the system permits you.

    jjezebel60: ok gwen, i am now looking at the FAQ section

    jjezebel60: what countries are excluded

    jjezebel60: i guess you forgot to add UK to that list????

    jjezebel60: ????

    Gwen: Is there anything else I can assist you?

    jjezebel60: i would like to know why you have not included UK in the list of excluded countries...All i ask is WHY it is not stated there??

    Gwen: I will report this to Upper management

    jjezebel60: are you getting people to sign up to collect data and information??

    Gwen: No

    jjezebel60: well, why are you leading people to beleive they can play there, i am from UK and it clearly states i am not excluded??

    Gwen: You can play for fun

    jjezebel60: it is not your fault but when i came across this, i googled your site, i am glad i did not gain access as you are clearly rogued on most forums

    jjezebel60: i shall be looking back to see if UK is updated in list of excluded places, meanwhile i shall be posting this chat on a well known forum

    jjezebel60: like i said, not your fault but this is really bad practice



    she then closed chat on me....very rude IMO


    anyways...list of excluded Countries


    Which countries are excluded?
    As sad as it is, not everyone can join in the fun at Slot Madness, either due to legal or IP restrictions.

    Here is a list of the unlucky countries:
    Afghanistan, Algeria, Albania, Armenia, Argentina, Azerbaijan, Bangladesh, Belarus, Bosnia, Bosnia and Herzegovina, Bulgaria, Burundi, Cambodia, Chad, China, Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Egypt, Finland, French Guiana, Georgia, Hungary, Indonesia, India, Iraq, Islamic Republic of Iran, Iceland, Jordan, Korea, Kosovo, Republic of Kuwait, Kazakhstan, Lebanon, Sri Lanka, Lithuania, Laos, Latvia, Libyan Arab Jamahiriya, Lithuania, Morocco, Republic of Moldova, Malaysia, Montenegro, Nambia, Nigeria, Nepal, Nauru, Netherlands, Peru, Philippines, Pakistan, Poland, Qatar, Romania, Russian Federation, Rwanda, Serbia, Senegal, Singapore, Slovenia, Slovakia, Somalia, Sudan, Sweden, Suriname, Syrian Arab Republic, Turks & Caicos Islands, Thailand, Turkmenistan, Tunisia, Turkey, Taiwan Province of China, United Republic of Tanzania, Ukraine, Uganda, Uzbekistan, Vietnam, Vanuatu, Yugoslavia.

    Do you accept US Players?
    Does the Pope live in Rome? YES! US Players are welcome to play at Slot Madness. We process more instant deposits from players in the US than almost any other online casino.



    I am just really curious as to why they are not stating UK on there, can anyone maybe have a reason why??



    Cheers
     
  2. Feb 24, 2012
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Who cares?
    They are on the Rogue List anyway - so everyone would be better off if they excluded ALL countries! :thumbsup:

    KK
     
    1 person likes this.
  4. Feb 24, 2012
  5. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It's bullshit. No such "legal, government, etc restrictions" here in the UK; but there ARE such restrictions in the US, which they seem happy to ignore.

    They are clearly targetting the US exclusively, but don't want this to be too obvious, so they don't have "US only" on the website, nor do they list every country outside the US (also too obvious). Stating that the UK is excluded along with the rest makes the US focus rather too obvious, so UK players are being "used" to make it look like they accept global business, but are blocked at the moment of registration, so clearly they have an absolute auto exclusion of all UK IP addreses set up in the back end.

    Incidentally, the pope lives in the Vatican, NOT the city of Rome itself. The Vatican is a separate country, not part of Italy, let alone Rome. It just happens that this state is situated within the confines of the city of Rome, just like Monaco is situated within the confines of France, but not part of France itself.

    In another sense UK players are lucky in that they don't get so far as having their winnings confiscated for bullshit reasons, but the casino DOES harvest information before letting UK players know they can't play, so they ARE guilty of breaking UK data rules by unnecessarily harvesting information not required to provide the service by hiding the fact that UK players cannot play until they have given all this information to the casino, which no doubt makes money for them by selling it on to spammers who can promote other online gambling operations that accept UK players.

    They are free to break UK and US laws at will because they are based in a jurisdiction where they cannot be "got at" by UK and US authorities.
     
    1 person likes this.
  6. Feb 24, 2012
  7. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)

    I did not know this myself but thanks, i shall be saying this to the next person who 'mis-quotes' it to me ;)
     
  8. Feb 24, 2012
  9. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    I just wanted to add that i posted this because i did not want anyone else from the UK giving over their information to these crooks...

    VWM is right, i would not be surprised if they were selling it on :)
     
  10. Feb 29, 2012
  11. Realitybitez

    Realitybitez Experienced Member

    Occupation:
    Cati Interviewer
    Location:
    New Zealand
    lol! I got the same email! And being broke as, a free $50 chip seemed ideal, so I searched it here first and came across this thread... lucky! :p

    When I had a yak with the chat operator, they informed me that 'yes' my country (New Zealand) can use the free chip. But no, they cant cash out from it:rolleyes:

    Seriously:what: Then whats the point hehe.

    Gotta love this forum when it comes to getting the down and dirty on casinos:thumbsup:
     

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