SLBET Won't Pay My 20,000 EUR Win Ridiculous Reason

Utandre2

Dormant account
PABnononaccred
Joined
Sep 12, 2014
Location
Sweden
Any update to the Pitch bitch ? It has been since September and I was not able to get a decision yet
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Any update to the Pitch bitch ? It has been since September and I was not able to get a decision yet
Posting here does not guarantee that Max or CM will know you are chasing this - they don't read every post! :eek2:
Best to contact Max by PM or e-mail, or report your own post (when you've made one) to ensure they know you're asking something.

KK
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
The OP's question regarding the PAB status is totally fair and reasonable. TBH I wish he'd asked sooner, per the Pitch-A-Bitch FAQ of course.

Anyway, I've updated the OP via email, the gist of it being that the casino has long had a Term that states "The Player is restricted to opening only one account or having one active account under the listed Gaming Licences." The BIG unanswered question at this point is how does the player find said "listed Gaming Licences" and translate that into a list of casinos they shouldn't have more than one account at.

I tried Chat at the casino but they were about as useful as a sponge hammer: they can't answer basic questions about their own Terms and refer all such questions to [email protected]. Very helpful, not.

The casino people themselves have yet to respond to these questions.
 

petro

Dormant account, per user request
PABaccred
PABnoaccred2
Joined
Nov 28, 2010
Location
Narnia
When I read this: "2.13 The Player is restricted to opening only one account or having one active account under the listed Gaming Licences."
The first thing that came to my mind was; "Where can you find the listed Gaming Licenses?"

I haven't checked myself but if people can't find these Gaming Licenses with a reasonable amount of effort then it's fair to say that these are terms and conditions that can't be adhered to because they can't be understood.
 

onkel

New Member
PABnonaccred
Joined
Jan 22, 2013
Location
Larnaca, Cyprus, Cyprus
I have an account at both, Fastlane account created after the SLBet account. I lost at both, so I presume they will pay back my deposits at Fastlane?

Coincidentally when I asked in their Live chat if wagering on a second account would be null and void, they refused to answer, as they knew what I would be getting at :) Clearly a rogue outfit.

EDIT: If their casino license is the Plus-Five one, they have at least 25 operators using that license as Plus-Five is a white label operator (which is sub-par to say the least). You can be pretty sure A LOT of people have several accounts on different brands using this license.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
... when I asked in their Live chat if wagering on a second account would be null and void, they refused to answer ... Clearly a rogue outfit.

Yeah, "refuse to answer" seems to be their Chat service speciality. When I said I had a question about the Terms they simply said "submit your question to [email protected]" and that was it. The minutes ticked by, nothing more said or done.

I didn't even get a chance to ask my question! They had no idea what I wanted nor, obviously, did they care. Just dead air.

I've dealt with a lot of Support people in my time but these guys were something special: gutless, rude AND useless.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
FWIW I've now tried to contact these guys by Chat, email and Skype .. nada! :rolleyes:

I think we can all guess where this is headed. :axeman:

Later: A Warning has been posted: SLBet: predatory Terms and disfunctional Support. The casino's status is "Pending Rogue".
 
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dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
I'd put them straight in the pit Max...

Well, figure this out:

Playbay Ltd. hereinafter referred to as ''Fast Lane Betting'') operates through the portal
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and is an intermediary of Playbay Malta Limited.

Playbay Malta Limited is a company registered on the 30/05/2012 under the laws of Malta with registration number C 59643 having its registered address situated at Apt 5, St. Francis Building, Ball Street, Paceville, STJ3121.

Fast Lane Betting and Playbay Malta Limited are jointly referred to as ''the Companies''.

Playbay Malta Limited has been awarded a Class 2 license numbered LGA/CL2/ 498/2012 for sports betting by the Lotteries and Gaming Authority in Malta and is also regulated by them (www.lga.org.mt).

Plus-Five Gaming Limited has been awarded a Class 1 license numbered LGA/CL1/ 225/2005 for online gaming by the Lotteries and Gaming Authority in Malta and is also regulated by them (www.lga.org.mt).

Fast Lane Betting is an intermediary partner site of EuroClub Poker Limited.
EuroClub Poker Limited is a company incorporated in Malta with its business address at ''The Dolphins'' Level 2 Sir Ugo Mifsud Ta’ Xbiex XBX1437 Malta Europe with Registration No:- C49146 (Companies Act 1995).

EuroClub Poker Ltd holds a 3 on 4 License (LGA/CL3/594/2010) authorised by the Maltese Lotteries and Gaming Authority, which allows it to provide remote gaming services.


BetMonkey Casino also in this group.

OP isn't the first to get trapped in their snare:

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THE POGG:
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In the pit.....:mad:
 
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