Skykings promotion not honored

[Benj]

I played at Skyking casino on the 8th of March. That day I was supposed to get 2 for 1 for a Blackjack. I didn't get the additional bonus.

After some other excuses and delays, they claim that there is a rule avoiding withdrawals before getting the blackjack bonus.

Here is an excerpt from the terms and conditions below:-
"To qualify, you must deposit a minimum of $50 and play during the 24 hour period between 00.01am and 23.59pm Atlantic Standard Time.
Any withdrawal requests made prior the bonuses being awarded will void the promotion."

When I notified them that the quoted text never existed. They "found" a rule in their first deposit bonus. There under the title "Deposit Bonuses":

A player must have also not requested a withdrawal. In such circumstances, any withdrawal or pending withdrawal will result in all remaining deposit bonuses being void. (my emphasis).

Now,

First, This rule appears in the section "Deposit Bonuses", and says specifically "deposit bonuses".

Second, This rule did not exist in the rules for "All promotions and offers"

Third, There was an extra list of terms for this blackjack promotion. There too, no mention of the "no withdrawal" rule existed.

 

[caruso]

I got stung on this one, too. Really nothing you can do about it.

A player must have also not requested a withdrawal. In such circumstances, any withdrawal or pending withdrawal will result in all remaining deposit bonuses being void.

The rules ae clear. My bad - and yours, too, I'm afraid - for withdrawing.

 

[Benj]

I got stung on this one, too. Really nothing you can do about it.
The rules ae clear. My bad - and yours, too, I'm afraid - for withdrawing.

The rule is about "deposit bonus" only. They do not owe me a deposit bonus but a blackjack extra payment.

 

[caruso]

You're arguing semantics - do you think I woldn't have pursued it myself if the casino had been in the wrong? I told you, I was in the same boat.

Depositing was a requirement, making the BJ bonus a "deposit" bonus whatever else it was. There is no way around that fact. The casino is not in the wrong here.

They gave me a $200 bonus as compensation, with the requirement I reverse my withdrawal first - only $230, so I thought I might as well.

 

[Benj]

Let see what other people say

Depositing was a requirement, making the BJ bonus a "deposit" bonus whatever else it was. There is no way around that fact. The casino is not in the wrong here.

I am certain this promo isn't a "deposit bonus".
That is not semantics. A percentage bonus on a deposit is void if you withdraw soon, whereas a 2-1 blackjack is not a bonus on the deposit at all, unless you take the deposit 50 bucks provision to say that it a bonus on that deposit....

Whatever, let see hear everyone judgment.

 

[sancho]

Sky Kings

SkyKings very brutishly tried to screw me over terms a couple of weeks ago, during their Easter promo. The promo-specific terms very explicitly required wagering 12 times the bonus, but they denied my cashout, saying it was 12 times deposit + bonus and that blackjack wasn't allowed (something that was not mentioned in the promo-specific terms, nor in the general terms, while other excluded games were listed).

Fortunately, I had a screenshot of the terms. After I sent it to them, they tried once more to bully me into their 12 times deposit + bonus, no blackjack fantasy. When I sent the screenshot again, this time threatening to bring the issue here in this forum, they apologized and processed my cashout.

I think Sky Kings is deliberately trying to manipulate players :

1-Through the use of multiple, semi-complementary, sets of terms published in different parts of their website (promo-specific terms, "Deposit bonuses" terms, "All Promotions and Offers" terms),

2-By making sure that promo-specific terms are incomplete (i.e. making no reference to excluded games).

3-Through the use of the following wildcard line in their GENERAL terms : "Certain games are not eligible for the deposit bonuses including, but not limited to, Roulette, Craps, Baccarat and Sic Bo."


Anyone playing their promos these days better get a solid set of screenshots, written confirmations of terms, etc. In this case it's clearly the casino who is playing the semantics game.

 

[caruso]

You're absolutely correct - those terms "Certain games are not eligible for the deposit bonuses including, but not limited to, Roulette, Craps, Baccarat and Sic Bo." are an absolute con job. The intention is cleary to cover the casino in the event they face a big payout, enabling them to slip in those games that caused them their biggest losses and point to the "but not limited to" clause and say, "sorry, game XYZ was one of the "...but not limited to..." games, terms violation, no money for you".

This is the most ridiculous casino clause I have EVER seen.

You should certainly never play here without first getting written confirmation of terms.

 

[BakuPT]

You should certainly never play here without first getting written confirmation of terms.

I would say one shouldnt play here at all.

https://www.casinomeister.com/forum...to-turn-50-in-30-without-playing.7657/?t=7657

 

[Stanford]

The rule is about "deposit bonus" only. They do not owe me a deposit bonus but a blackjack extra payment.

I agree. Having visited the site, it is clear to me they offer certain bonuses for depositing either initially or with neteller. Under each of these they detail the rules. One of the rules for these "deposit bonuses" disallows withdrawing prior to the bonuse being credited.

These deposit bonuses are sticky. The rule makes sense in terms of the sticky bonus. They want the risk of loss to the deposit. If one deposited and then removed the deposit, the risk of loss would be to the sticky bonus only.

This is not a deposit bonus. It is a blackjack promotion.

There is a section that applies to all bonuses. The rule about withdrawing prior to the bonus but after a promotion has ended isn't there. One would think that if they wanted it to apply to all bonuses, they would put it there.

Question - Was the extra BJ payment sticky? Or did you get to cash it in?

Stanford.

 

[mary]

Man, they're pretty clear all over their site that they reserve the right to keep bonus monies for any reason at any time as well as many other charming online casino bad practices.

Generally no withdraw request will be processed before 4 business days of making the request so that you can cancel withdraw requests while the transaction has not been processed, and return the amount back to your casino account, so you can go ahead and play.

.....................................
Certain games are not eligible for the deposit bonuses including, but not limited to, Roulette, Craps, Baccarat and Sic Bo.

If you wish to play any of these games please contact support@skykingscasino.com to have the bonus removed and provide access.

Sky Kings Casino reserves the right, exercisable at its sole discretion, to change or cancel the Terms and Conditions of any promotional offers at any time and it is the players responsibility to regularly check back here for updates.

Any person deviating from the promotional rules may be disqualified without notice. Sky Kings Management reserves the right to refuse promotional entry to players, for which it will not be obligated to provide a reason.
.................................................................................................

You warrant and represent that:

7.1 you are not a resident of Antigua and Barbuda, Israel, Cyprus, Estonia;
................................................................................................

9.8 We reserve the right, at our sole discretion, to offer and advertise from time to time promotions, bonuses or other special offers and each such offer will be subject to specific terms and conditions which will be valid for a limited period of time. In connection with the specific terms of the above promotions, bonus and special offers, we further reserve the right to withhold any withdrawal amount from your account which will be in excess of your original deposit. In addition, we reserve the right to withhold or otherwise decline or reverse any pay-out or winning amount or amend any policy in the event that we suspect that you are abusing or attempting to abuse any of the following: (i) bonuses; (ii) other promotions; or (iii) specific policy or rules determined in respect of an existing game or a new game.
.............................................................................................

Withdrawal times vary according to payment methods, ranging from 5-7 days for services such as NETeller and FirePay to 10 days for wire transfer and up to three weeks for checks. Once you request a withdrawal, you have four days to cancel your request.

 

[caruso]

To argue that a bonus requiring a deposit is not a "deposit" bonus simply because they've named it something else is taking semantics to an absurd extreme.

If you deposit to get a bonus, it's a "deposit bonus". That they call it the Blackjack Bonus, Baccarat Bonus or Britney Spears Candy Floss bonus is neither here nor there. You deposited.

Their bonus policies are clearly designed with theft in mind, no question about that ("...not limited to", gimme a break). However, this is not the case here.

 

[Benj]

Man, they're pretty clear all over their site that they reserve the right to keep bonus monies for any reason at any time as well as many other charming online casino bad practices.

Surely nonsense. Such a rule can be used to cancel all promotions.

 

[Stanford]

To argue that a bonus requiring a deposit is not a "deposit" bonus simply because they've named it something else is taking semantics to an absurd extreme.

If you deposit to get a bonus, it's a "deposit bonus". That they call it the Blackjack Bonus, Baccarat Bonus or Britney Spears Candy Floss bonus is neither here nor there. You deposited.

Question - is the extra payment made per blackjack sticky or can one withdraw it?

In either case, I disagree. The action immediately proximate to receiving the extra payment is receiving a blackjack. Other actions such as sign on and deposit are incidental.

And as always the drawer of the terms should have any controversey constured against them. That is the common method of settling disputes because it is bad form to trap consumers using ambiguous terms. Had the terms been clear to you, you would not have withdrawn your deposit till you received this payment.

If the extra bonus amount received because of a blackjack is non sticky it becomes even more clear.

Stanford.

 

[caruso]

Other actions such as sign on and deposit are incidental.

Only in your opinion. The terms as the casino states them - at least THESE terms, not the "...but not limited to" nonsense - are clear. To suggest that the "deposit" aspect is superceded by "blackjack" aspect really is pushing it some. Specific to the rules were "you must deposit", there was no option to play on a current balance. This was a bonus that required a deposit. There is no way around that.

As I said earlier, I also fell foul of this "withdrawal voids bonus" rule. I had no problem with them invoking it because it's clearly stated. If it hadn't been, I'd have complained.

 

[Stanford]

This was a bonus that required a deposit. There is no way around that.

QUOTE]

I am not sure it did or didn't. But the bonus was one not granted for the deposit. I am not sure I would call it a bonus. More of a rule change.

However, if you can answer my question, you may come to a different conclusion. Once the extra amount is awarded, is it sticky?

Stanford.

 

[caruso]

However, if you can answer my question, you may come to a different conclusion. Once the extra amount is awarded, is it sticky?

Yes, it is. All their promos are sticky, including this one.

For the rest, this isn't going anywhere so I'll back out of the discussion.

 

[Benj]

Originally Posted by mary
Man, they're pretty clear all over their site that they reserve the right to keep bonus monies for any reason at any time as well as many other charming online casino bad practices.

Surely nonsense. Such a rule can be used to cancel all promotions.

Mary, I apologize if I offended you. I meant that using "we have the right" rule is nonsense.

 

[Benj]

management

Does anyone have an idea how to reach the management of skykings?

Owner's details as well as the management of their land based casino would also help.

Reaching the management through the support was impossible (guess why?)

 

[mary]

Registrant:
Sky International Casinos Ltd (SKYKINGSCASINO-COM-DOM)
6 Temple Street
St Johns, Antigua
Antigua and Barbuda
+44.2086008250
+44.2086008350
kelly@eventusworldwide.com

Domain Name: SKYKINGSCASINO.COM

Administrative Contact:
Kelly Marriott kelly@eventusworldwide.com
Eventus Worldwide
1A The Broadway
Hammersmith, London W69DL
United Kingdom
+44.02086008250
Fax- +44.2086008250

Technical Contact, Zone Contact:
Kelly Marriott kelly@eventusworldwide.com
1A The Broadway
Hammersmith
London, London W69DL
United Kingdom
+44.2086008250
Fax- +44.2086008350

Record last updated on 31-Mar-2005.
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ATTN: EVENTUSWORLDWIDE.COM
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Domain Name: EVENTUSWORLDWIDE.COM

Administrative Contact :
Eventus Worldwide Ltd
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ATTN: EVENTUSWORLDWIDE.COM
c/o Network Solutions
P.O. Box 447
Herndon, VA 20172-0447
Phone: 570-708-8780

Technical Contact :
Eventus Worldwide Ltd
eu4j53w35ac@networksolutionsprivateregistration.com
ATTN: EVENTUSWORLDWIDE.COM
c/o Network Solutions
P.O. Box 447
Herndon, VA 20172-0447
Phone: 570-708-8780

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[mary]

LOCATION: Hotel Casino Sol de Plata
Dominican Republic
FACILITIES: -
OPERATOR: Sky International Group
UPDATED: 9/24/2002


COMMENTS: Mailing address:
EPS/D #343
P.O. Box 02-5548 Miami
Florida 33102, USA

Sky International Group of Casinos, which was founded in 1989. Sky currently operates 3,500 Slot Machines in South America, 6 land based casinos in major hotel chains and 44 Sports betting shops.

Dominick (Nick) Gullo
Las Vegas, NV. 89101
702-256-5921 or 877-842-1238
fax - 702-256-1721
Email - NGullo@NickGullo.com
http:// www.NickGullo.com


Professional Experience
Nick Gullo
Casino/Marketing Consulting 1999 - present

Sky International Group of Casinos
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