Skybet refusing to accpet my letter before action.

Tonyadmi500

Banned User
Joined
Jun 29, 2020
Location
Birmingham
30/06/2020 - 13:29Delivery attempt made, allow 24h
30/06/2020 - 12:58Delivery will now be attempted between 12:00 and 16:00 today
30/06/2020 - 10:38Delivery will be attempted between 10:00 and 14:00 today
30/06/2020 - 08:55Due to be delivered today
29/06/2020 - 11:09Delivery attempt made, allow 24h
29/06/2020 - 10:25Delivery will be attempted between 09:00 and 13:00 today
29/06/2020 - 10:16Due to be delivered today
27/06/2020 - 12:24Return to sender requested
25/06/2020 - 10:32Delay, please allow 24 hours
25/06/2020 - 10:07Due to be delivered today
24/06/2020 - 10:08Delay, please allow 24 hours
24/06/2020 - 09:25Due to be delivered today
23/06/2020 - 10:20Delivery attempt made, allow 24h
23/06/2020 - 09:48Delivery will be attempted between 09:00 and 13:00 today
23/06/2020 - 08:34Due to be delivered today
23/06/2020 - 08:06On its way to the courier
22/06/2020 - 14:58At the customers local depot
19/06/2020 - 10:28Delay, please allow 24 hours
19/06/2020 - 10:08Due to be delivered today
18/06/2020 - 11:23Delivery attempt made, allow 24h
18/06/2020 - 10:49Delivery will be attempted between 10:00 and 14:00 today
18/06/2020 - 10:06Due to be delivered today
18/06/2020 - 07:44On its way to the courier
17/06/2020 - 18:15At the customers local depot
17/06/2020 - 18:04At the customers local depot
17/06/2020 - 11:28At the national sorting hub
17/06/2020 - 11:27At the national sorting hub
16/06/2020 - 20:20Entered the Hermes network
16/06/2020 - 13:20Collected from the ParcelShop
16/06/2020 - 12:44Dropped off at the ParcelShop
15/06/2020 - 22:03Order placed
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Don't trust hermes tracking its terrible. Why was it back at your local depot 7 days after you sent it?
Also, they might not accept letters by courier.
Where did you send it? Did you ask them for the address to serve legal documents?

Just send it by email, ask live chat which email address to send it to, screenshot & print it. Print off a hard copy of the email, and any response(s) - auto or not.
The same day post a copy, first class, with proof of posting to their legal team or head office.

That will suffice for a claim.
 

Tonyadmi500

Banned User
Joined
Jun 29, 2020
Location
Birmingham
I sent it too 2 Wellington Place address. I told them i am taking legal action but they just ignore me after sending this response.

As a final response has been provided to you we will no longer engage in further discussions with you.
 

Tonyadmi500

Banned User
Joined
Jun 29, 2020
Location
Birmingham
I went though adr and now legal action for my balance. I read that i have to send s letter before action or case is invalid.
 

Tonyadmi500

Banned User
Joined
Jun 29, 2020
Location
Birmingham
They have my balance. Clear case now not accepting letter and i can't send by email as they are not discussing anything. Can i file the small claims procedure now what happens to the letters from them do sky do this on purpose.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
They have my balance. Clear case now not accepting letter and i can't send by email as they are not discussing anything. Can i file the small claims procedure now what happens to the letters from them do sky do this on purpose.

You can send by email and post. They don't have to discuss it with you, they just need to get it. Proof an email was sent with a back up of proof of posting at the post office will suffice, as I stated.

I believe they are moving from WP next year, so there might not be a full compliment of staff there now,
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
Just send an LBA by first class post. Service is deemed effected one working day after postage if sent by first class mail. Courts don't use recorded delivery - far too easy to reject "uncomfortable" letters by that method.
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
I feel duly qualified to comment on Hermes as I'm indeed still waiting for a delivery myself.

Whilst not high up in the realms of legal importance like the OP's parcel, my heart sunk upon the realization that Hermes are the carriers of my item, which I believed I was due to receive yesterday!

Imagine having to rearrange my entire Lockdown day for this. But apparently it's due today, hopefully before Midnight

herm.jpg

Given this company's 'service' I'd rather have Herpes next time to be fair
 

psmith2020

Newbie member
Joined
Feb 21, 2013
Location
uk
are you still trying to get your quid back op as i wouldnt really bother as its cost more then that to send that letter
 
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