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Skybet mistake making the news :p

Discussion in 'Online Casinos' started by Casino2014man, Mar 15, 2015.

    Mar 15, 2015
  1. Casino2014man

    Casino2014man Non-Gambler

    Occupation:
    Noneya
    Location:
    United Kingdom
    You must register/login in order to see the link.
     
    7 people like this.
  2. Mar 15, 2015
  3. Valhalla

    Valhalla The Professional MM

    Occupation:
    Poker Player
    Location:
    Northern Ireland
    Sky Bet = Betfair
     
  4. Mar 15, 2015
  5. cncas123

    cncas123 Quit Gambling PABnonaccred

    Occupation:
    Manager
    Location:
    Belfast
    Pretty poor for anyone who backed PSG based on those odds, but on the plus side it must have cost Skybet a few quid as anyone thinking of having a bet wouldnt have made a bet with any other bookie. Some odds compiler in Skybet has made a mess and this is their way of getting out of it. It will be interesting to see if the licensing bodies will have anything to say on this.
     
  6. Mar 15, 2015
  7. Mark_32Red

    Mark_32Red Affiliate Manager for Accredited Casinos

    Occupation:
    Head of Marketing
    Location:
    32Red Marketing Dpt
    I am obviously in the industry so may see things different than most, but the fact that has made the newspapers to me is just a joke. What's next 'Morrisons sells £3 discounted chicken for £5 by mistake'?

    Bookmakers have to protect themselves against human error by putting these rules in place. I myself have made such mistakes in a previous job and this rule has protected me. Just because someone typed in the wrong price does that mean the company has to suffer financially?

    When these things happen, it's amazing how many 'innocent punters' will find out about the mistake and escalate the problem. There are apps that track errors like this and liabilities can build up very quickly. Most of the time it's not an option to take the mistake on the chin. The fact Skybet let this get this far must mean it's a significant amount of cash to lose.

    I know most will disagree with me, but in the spirit of a discussion forum I thought I'd add the opinion of someone who has worked on the 'other side' :)

    Mark
     
    5 people like this.
  8. Mar 15, 2015
  9. cncas123

    cncas123 Quit Gambling PABnonaccred

    Occupation:
    Manager
    Location:
    Belfast
    I understand what you are saying, but how many punters would have placed a bet based on the 25/1 only because of the price and the amazing value of the price? On this occasion, it worked in the punters favour and the bets won, but they get their odds drastically reduced. Would Skybet have refunded all bets placed at 25/1 if PSG had failed to score the second goal? Is that written into their T&C's ? And what happens in future if they advertise a better price than other bookmakers? If they decide to trim a few points of the price can they now do that with no comeback? I think it is quite right that this should be highlighted - if Morrison selle me my chicken at a price other than the advertised price, I am entitled to a refund, will Skybet compensate for their error?
     
  10. Mar 15, 2015
  11. Mark_32Red

    Mark_32Red Affiliate Manager for Accredited Casinos

    Occupation:
    Head of Marketing
    Location:
    32Red Marketing Dpt
    That's the thing. These people backing the outcome because of the 'amazing price' are exactly those who know the price is wrong. I don't know what Sky's rules state but I have seen these bets refunded when they lose.

    As per compensation, Mr Morrison will refund the difference - e.g. Give you the correct price. That's what Sky have done. :)

    Mark

    PS: edited to add, 9/2 to 25/1 is hardly trimming a few points. This would have been paid if anything near 9/2 I suspect.
     
    1 person likes this.
  12. Mar 15, 2015
  13. cncas123

    cncas123 Quit Gambling PABnonaccred

    Occupation:
    Manager
    Location:
    Belfast
    And thats why I shop at Tesco, when they charge me the wrong price I get double the difference!!
     
    3 people like this.
  14. Mar 15, 2015
  15. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Error as was only on for 3 minutes, Either this or so many bets was being placed it bought up a red flag, They said it was 9/2 in the shops but I though the apps had specials?

    Yes, mistakes are made but why not honour it? If they can get away with it than who's to say any bookmakers can follow suite and do the same, I do not really bet on this sort of stuff & only spins on machines but 25/1 is not really out of the ordinary as was in extra time and they were down to 10 men,

    Now time to test UKGC :)
     
  16. Mar 15, 2015
  17. Captain Chaos

    Captain Chaos Senior Member webby

    Occupation:
    Train Guard
    Location:
    United Kingdom
    Most if not all shops will follow the same policy though. The sale will not be honoured in such circumstances. There are exceptions of course. But let's put the boot on the other foot for a second. Let's assume we put a bet on and accidentally put £200 instead of £20. Would you expect them to honour it or refund the bet? Whilst I don't whole heartedly agree with what they have done there has to be some sort of protection in place. The bets have been paid out for the correct price. Unlike Betfair. That scenario was just appalling. They absolutely should have taken that one on the chin.

    If it had been the punter who had made the mistake and bet too much, would the bookmaker be crying foul and demanding they be paid according to their correct bet size? Of course not!
     
  18. Mar 15, 2015
  19. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    If a complaint is made Skybet may also face censure by the Advertising Standards Authority.

    It's a pity the Daily Mail involved a politician - especially with an election coming up - they are always keen to shout the odds (pun intended)!

    Seriously though, in instances such as this, where the potential for financial damage is present, shouldn't a major bookmaker have a double or even triple checking system on odds that are about to be offered?
     
    2 people like this.
  20. Mar 15, 2015
  21. Valhalla

    Valhalla The Professional MM

    Occupation:
    Poker Player
    Location:
    Northern Ireland
    I think a company the magnitude of Sky should suck it up and pay out.
    What's to stop them doing this again if they take a hammering on a long-shot? "Oh sorry, the 10/1 we offered was an error, the price was supposed to be 5/2"

    And while I think about it - it's not like 9/2 looks anything like 25/1, so it's not a bloody typo. What a joke.
     
    4 people like this.
  22. Mar 15, 2015
  23. Casino2014man

    Casino2014man Non-Gambler

    Occupation:
    Noneya
    Location:
    United Kingdom
    See for me..

    I am not a massive sports betting person..

    If I had seen the 25/1, with Chelsea ahead, in extra time, with an extra man, for me I would not have actually been surprised at those odds, I mean there are about 20 minutes left of extra time, less men, away from home, PSG should have had some fairly high odds.

    So I would have bet in complete stupidity not knowing these odds were too high, when it won celebrated and been on a high, then logged in to sky and gone utterly crazy.

    I think they should have taken the hit, because lets be serious. If the odds mistake had been the other way around, and should have been longer do you think they would have corrected it? Hell No.

    I see what Mark is saying that for the person whose mistake it is, it will be quite painful and there is a degree of human error. If it was me I would be mortified (and it probably would be me :oops:) But it is not the player's fault either.

    They could even as a goodwill gesture have given these people a bonus with 1x wagering for the amount of the winnings on top of the actual funds. I think this just stinks of crap customer service from Sky because it is always one rule one way, but not the other.

    I for the record love skyvegas, but this stuff is not good.
     
    2 people like this.
  24. Mar 15, 2015
  25. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Look, it's plainly obvious PSG with 10-men basically to score ONE goal and hang in there for a 2-2 draw was not of a 25-1 magnitude. I don't bet but as a soccer fan I can see it's a ridiculous price. Their terms (as with ANY casino/bookies have provision for this sort of error.)

    The people who took this 25-1 were the same as the people who all ordered the iPad from Tesco Online:
    You must register/login in order to see the link.

    Tell the truth people - those who took the 25-1 and those that bought the iPad for £49.99 KNEW in their heart of hearts they weren't going to get it, they were just chancing their arm.

    Tesco likewise had provisions in their online terms for such an error. Humans make mistakes, and people who input data onto dynamic or live website feeds can easily make a typo or error. That's why they have protective terms...

    The results and publicity are embarrassing for the said companies, but that's as far as it goes. The 'innocent buyer' hasn't a leg to stand on.

    So, if BMW's website has an error where say a £29,999 new M2 is advertised for £2,999 you'd all expect the company to bankrupt themselves selling their stock at a 90% loss?

    Come on!:rolleyes:
     
    7 people like this.
  26. Mar 15, 2015
  27. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    All bookies have it in their terms to award the correct price on settlement if wrong price is quoted.

    Maybe its right or wrong but the term covers it so sky have done nothing legally wrong.

    But anyone that bets on football would know that it was an incorrect price. If you were watching the game PSG were by far the best team so no way would you get odds on 25/1 for them to equalize and win the tie. Even if there had been 3 minutes left just the price would not have been that high.
     
  28. Mar 15, 2015
  29. Valhalla

    Valhalla The Professional MM

    Occupation:
    Poker Player
    Location:
    Northern Ireland
    Thing is, in the examples you've given, the errors have been typos. The decimal point or comma was in the wrong place.
    But someone at SkyBet has consciously added a price of 25/1 instead of 9/2 (not remotely a typo). A company of that size with that many punters; there would/should be far more stringent checks to make sure everything was as it should be before a price goes live.
     
    1 person likes this.
  30. Mar 15, 2015
  31. Mark_32Red

    Mark_32Red Affiliate Manager for Accredited Casinos

    Occupation:
    Head of Marketing
    Location:
    32Red Marketing Dpt
    A 'typo' in this case isn't always an obvious one. Traders use tools to help with in-running prices to update all markets based on something being input. E.g. In this case the trader may have told the 'odds machine' the score was different. As it happens, I posted this on an industry forum and apparently they had a whole range of markets priced up wrong as the trader had incorrectly told the machine it could go to penalties when that wasn't possible!
     
    2 people like this.
  32. Mar 15, 2015
  33. zaalouk29

    zaalouk29 Banned User - troll

    Occupation:
    customer service
    Location:
    canada
    I hardly add my 2 cents but in those times of high speed modern technology , books should have softwares that either raise red flags in a second when line is supposedly off or pay off the bets. period , because when results are in their favor they never refund you . Anyone (like mark 32red) think the book shouldnt pay because it is a mistake and suppose that punter is aware and trying to cheat the book is WAAAY OUT OF LINE!!!
     
  34. Mar 15, 2015
  35. Mark_32Red

    Mark_32Red Affiliate Manager for Accredited Casinos

    Occupation:
    Head of Marketing
    Location:
    32Red Marketing Dpt
    Sorry that you think I am out of line, just adding my 2p based on my experience. That's what forums are for after all.

    Mark
     
    3 people like this.
  36. Mar 15, 2015
  37. miso

    miso Meister Member MM

    Occupation:
    accountant
    Location:
    Ireland
    Actually by EU laws retailers must honour the marked price. My wife is a shop asst. manager and yes, they need to be careful with pricing, because mistakes cost them money. But I guess it must be different for different types of businesses. Some of you might remember this from last Christmas

    You must register/login in order to see the link.

    Once the items have been marked as dispatched, they were gone for 99p. And that cost some people fortune. The pricing company was from Derry if I remember well, wonder if they're still in business.

    You're right, the pundits knew it couldn't be right and took a chance, the question is whether Skybet is obliged to pay by the law or not, since they accepted the bets.
     
    2 people like this.
  38. Mar 15, 2015
  39. Valhalla

    Valhalla The Professional MM

    Occupation:
    Poker Player
    Location:
    Northern Ireland
    Thanks miiisooo.

    Sadly, when it comes to the online gambling world, it is almost always the customer/punter who is expected to bend over and take it up the tailpipe :rolleyes:
     

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