Jokers, I've given up on them. Had a full SOW review last year, took ages. Blackcard member, deposit limit agreed based on what I sent.
January, my account manager tried to call a couple of times but I couldn't take the call. He then emails me to say account blocked until I speak to him.
Try to call him back, ended up speaking with someone else in the team. I explained I often couldn't take the calls as I need to be on my own, no wife around.
They eventually get someone to call me back, and they say, you mentioned you don't like to take calls with your family around, are they aware of your gambling? This pissed me off.!
Had to send new statements, but then asked for payslips, but I've just changed jobs. So I have given up for the moment. They are jokers, used to be very good with decent bonuses etc.