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Sky vegas is doing strange behavior..

Discussion in 'Casino Complaints - Non-Bonus Issues' started by miksaxxx, Dec 14, 2014.

    Dec 14, 2014
  1. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    Hi!

    My account in sky vegas casino is********

    I made withdraw of 200 € to my skrill, which i had earlier deposit 1 hour ago..

    Cs first time told me that they have technical problem to withdraw to skrill, and then comed email that they have technical problem with skrill and the skrill withdraw has reversed..

    Finally comed thruth in customer chat , that they dont use skrill, or neteller anymore. All 2 options which was alternative would cost me money..( for getting them , and i need to deposit to via them to get my money..)

    So basically chat and email was lie hole the time.. I think lieng isn't customer care..

    Last email is funny..

    ___________________________________________________________________________________________________________________




    first chat 12.12.2014:
    Kelly: Hi, you're through to Kelly.
    me: Hi Kelly
    me: I just wondered to ask how long withdraw takes becouse it always hase been worked in 0,5-2 hours..
    me: It has been very quik.. ;)
    Kelly: Let me get your account up and i will take a look for you.
    me: ok
    Kelly: We are currently having issues in withdrawing to money bookers accounts
    Kelly: Thank you you i can see the £200.00 withdrawn today please bear with me i will just check what is happening with money bookers.
    me: ok
    Kelly: So sorry for keeping you so long there
    me: no problem
    Kelly: What should happen is your money should drop back into your account within the next 24 hours, if this doesn't happen automatically please contact us so we can sort this for you. What will be best for yourself is to arrange to add an alternative payment method on so that you can withdraw to that until Money bookers issue is resolved.
    me: Can you reverse that withdraw?
    Kelly: Not at the moment as it will take 24 hours to register on the system however if it hasn't returned by dinner time tomorrow please contact us so we can sort this for you.
    me: ok, ill wait it for skrill

    ___________________________________________________________________________________________________________

    email:

    Liz K Response via email on 13/12/2014 10.53 AM


    Thanks for your E-mail.

    Unfortunately we're currently experiencing some technical issues with Moneybookers, which means that the withdrawal was not successfully processed.

    I have refunded the withdrawal back onto your Sky account and we would advise that you withdraw it back to a different payment method e.g. debit/credit card or PayPal.

    Sorry for any inconvenience this may have caused.

    If you have any further queries please do not hesitate to contact us.

    Kind Regards,

    Liz K
    Customer Care Team
    ____________________________________________________________________________________________________________________________


    Tom H: Hi, you're through to Tom H.
    Tom H: No sorry we don't take it anymore
    Tom H: It's only PayPal for e-walleyes now I'm afraid
    me: Where to i withdraw my money then. This is strange , i have deposit everyday and yesterday via skrill. But now i cant get my money out
    Tom H: Yes it's now blocked for withdrawals
    Tom H: You will need to withdraw to either PayPal or a debit card
    me: I dont have credit card, and i cant add paypal
    Tom H: It's a debit card not credit M
    Tom H: Unfortunately these are now the only ways to withdraw
    me: I dont have any card , anymore.
    Tom H: , is there anything else I can help you with?
    me: Why you cand add paypal manually
    File attachment upload has started.
    Tom H: We can't add them unfortunately only you can add PayPal from your end
    ________________________________________________________________________________________________________

    Heather F Response via email on 14/12/2014 03.24 PM
    Hi

    Thank you for your e-mail.

    There is nothing further that I can add to what I have already advised in my replies to you, unfortunately if you are not happy with my response then you will have to raise your complaint to AGCC who are our governing body.

    You must register/login in order to see the link.


    Kind Regards,

    Heather
    Duty Manager
    Customer Care Team
    ____________________________________________________________________________________________________________________________
    Heather F Response via email on 14/12/2014 03.18 PM
    Hi

    We have not encouraged you to deposit more to withdraw your funds , as you could have added your card over the phone without having to deposit.

    If you have any further queries please do not hesitate contact us.

    Kind Regards,

    Heather
    Duty Manager
    Customer Care Team

    I andwered this : Tom H: We can't add them unfortunately only you can add PayPal from your end
    The file paypal.jpg (215.62KB) was received.
    me: i have tryed, but it seems that logging in cand do it. It needs deposit..
    Tom H: Yes you will need to deposit £5 first but then you can withdraw it back
     
    Last edited: Dec 14, 2014
  2. Dec 30, 2014
  3. redsfan

    redsfan Experienced Member webby

    Occupation:
    sales
    Location:
    bishop auckland
    Withdrawals to debit or credit cards take 2 to 5 bank working days to process. Unfortunately, we are at the mercy of the banks in this regard and cannot do anything to speed up this process. As an alternative, withdrawals to e-wallets such as PayPal, Neteller, Skrill Moneybookers etc. are usually processed within the day.


    From Sky website
     
  4. Dec 31, 2014
  5. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Prove it:p

    A UK company, and UK banks now all operate "faster payments" which are just as fast as payments to eWallets. It has even been demonstrated as a player withdrew to their debit card from a different site and had the money the same day showing in their bank. Credit card refunds should also be covered by the same process, and should show up the banking day following the day of processing the payment.

    I am sure they can do SOMETHING to speed things up, such as choosing their processors wisely with the customer in mind, rather than their own convenience, and ensuring that payments are routed as direct as possible, rather than through a chain of intermediaries.
     
  6. Dec 31, 2014
  7. redsfan

    redsfan Experienced Member webby

    Occupation:
    sales
    Location:
    bishop auckland
    I posted this as reference to the fact that someone had been told that they dont do payments back to NETeller anymore while their site says they do.
     
  8. Dec 31, 2014
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    That's an even bigger crock of s*** than the banking excuse.

    Neteller was specifically designed to support online gambling sites, and it is ALWAYS possible to send money both ways, it's the whole POINT of Neteller, as it was created to get around the problems with traditional purchase methods that do not always allow for the reverse flow of "winnings" above the original "purchase price" of a service. These methods were designed for retail, where you buy something, and occasionally get a refund if it's faulty. It was not necessary to design in a facility for a merchant to send back any more than the original purchase price, which is why it's such a problem for online gambling.

    Maybe this person should lodge an "adverse merchant report" with Neteller over this BS excuse that Neteller is only one-way, and cannot be used to withdraw.
     

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