Sky Vegas Confiscates big wins on their new slot???

[funeral979]

A few points to consider:

Customer service told them the wins were valid after the player went to get them confirmed (if I read correctly). Then 5 hours later they said it was a malfunction. Same player says Sky was actually able to go into their bank account and retrieve their funds. Maybe this poster meant Sky was able to go into their casino account and retrieve their funds. Is it really possible in a 5 hour time frame to hit the withdrawal button and then just hours later have such a huge withdrawal (or any amount for that matter) be sitting in their bank account? Is there a pending period at this casino? Certaintly after they saw there was a supposed malfunction they stopped the withdrawal process

What is the max bet on this slot? Poster said that after "just a few spins" they were able to rack up this incredible sum. Even at 100Euro a spin this would take several jackpots to accomplish?

 

[jenniferfrench]

If there was no malfunction nor hacking then the winners will be recompensed, this will involve intricate information from the software devs and obviously not available for us to see.




You are jumping to conclusions, how are the AGCC not doing their job properly regarding this matter?, in fact their silence speaks volumes afaic, they are privy to evidence unavailable for us.



I find your reasoning very Straw Man.



How many players have claimed for refunds - due to malfunctions?.

I have to say that reading through this thread your opinion seems to have shifted on this issue?

I was a Sky customer for many years and speak from experience of dealing with their dreadful CS.

I was also using the SV Facebook the night that players were posting regarding this issue. Most of which has now been deleted. Attempting to hide public comment and opinion is scandalous.

They are a terrible organisation.

 

[Nifty29]

I think we actually know about 10% of the facts.

I also know, from experience, that some facts will have been deliberately distorted or omitted by some complainants.

Also, I think funeral raises some very pertinent questions.

What's the possibility that 6 players were just lucky enough to hit huge payouts on the same game at the same time, without there being something wrong? Don't think so.

Methinks there is foul play afoot.....

 

[PaaskeDenmark]

Oh well. Looking at it. Sky Vegas gets plenty of free media awareness now. Would not surprise me if it all turns to them paying out winnings. And then they will gain loads of new customers

 

[jenniferfrench]

Oh well. Looking at it. Sky Vegas gets plenty of free media awareness now. Would not surprise me if it all turns to them paying out winnings. And then they will gain loads of new customers

You are probably right. They are very good at manipulating things to suit their own agenda.

I think we both saw the full story unfold on Sky Vegas' Facebook.

Forgetting EVERYTHING else that has gone on, just their actions regarding freedom of speech and how they treat their customers really is a huge warning to all those potential "new players".

Last post on this issue as there seems to have been a strange shift.

 

[Seventh777]

I have to say that reading through this thread your opinion seems to have shifted on this issue?

I was a Sky customer for many years and speak from experience of dealing with their dreadful CS.

I was also using the SV Facebook the night that players were posting regarding this issue. Most of which has now been deleted. Attempting to hide public comment and opinion is scandalous.

They are a terrible organisation.

How has my opinion changed?, I have thought from the start that this is a case of foul play, and still do, whilst yours is based purely on personal conjecture, i`m afraid that if you go through life using facebook as the basis of your presumptions you`re not going to see the forest for the trees.

I`ve been a Sky customer for many years also and never had problems with their CS, I am not an avid fan of Rupert Murdoch`s work ethics but i`m not letting that cloud my judgement, you sound like you have had many poor run-ins with Sky CS over the years, but have never felt the need once to post your gripes on the largest and by far the best gambling related website out there, I find this truly amazing.

Rather than character assassinate you would do far better showing some sort of proof relating to your claims of poor CS from Sky, screenshots or logs from chat are good pointers here, for someone with a vast array of poor relations with them you bring very little to the table backing them up?, in fact your behavioural pattern with them is even more bizarre, why keep using a place you are far from happy with?.

 

[threescatters]

in b4 vinylweatherman tells his treasure island AWP story

 

[threescatters]

In all seriousness the matter I think is necessary to clarify here is the part about the removal of winnings from bank account.

Personally my opinion is that if the game genuinely did malfunction then skys t&c will cover them for voiding the win. i am not saying its necessarily right, I am just saying I think legally they will be able to do that.

However I find it hard to believe that in a matter of hours some of the figures being banded about were already in the customers personal bank accounts. If they WERE and the story about sky going in and just helping themselves back to the money out of the persons bank account then that is scandalous (and very like what betfair did in the happy hour escapde). I would say there is potentially some legal recourse there for that affected customer.

However I think we need clarification here. Personally I think it very highly improbable that that amount of money had been processed, sent and cleared into a bank account in a few hours. If we are talking crossed wires here and the money was removed from the skyvegas account then that is very different.

threescatters.

P.S. Either way skyvegas are coming off badly here, if only for the way they are handling it, but without all the facts we cannot judge either side imo.

 

[Nifty29]

in b4 vinylweatherman tells his treasure island AWP story

 

[chuchu59]

I have to say that reading through this thread your opinion seems to have shifted on this issue?

I was a Sky customer for many years and speak from experience of dealing with their dreadful CS.

I was also using the SV Facebook the night that players were posting regarding this issue. Most of which has now been deleted. Attempting to hide public comment and opinion is scandalous.

They are a terrible organisation.

In the light of more info in this thread even if 7 shifted her stance its understandable. Besides, I believe she had made clarifications. Sticking steadfastly to an opinion or thought can amount to obstinacy and 777 certainly isnt one of these.

What you should do now is to back up your opinion with more facts.

 

[LaHutti]

Just thought I'd say ... Both 777 and I have now been turned into women in this thread..... why ??
To make things clear, I absolutely adore women, but I really like being a man.
Hows about you 777 ?

 

[Seventh777]

Just thought I'd say ... Both 777 and I have now been turned into women in this thread..... why ??
To make things clear, I absolutely adore women, but I really like being a man.
Hows about you 777 ?

, I absolutely adore woman also, in fact i`d go as far to say that if I were a woman i`d be a mega lesbian .

P.S.
If any of you hot woman out there would like to verify i`m a male I have all the relevant docs .

 

[Seventh777]

in b4 vinylweatherman tells his treasure island AWP story

PMSL, IBTL .

 

[chuchu59]

Just thought I'd say ... Both 777 and I have now been turned into women in this thread..... why ??
To make things clear, I absolutely adore women, but I really like being a man.
Hows about you 777 ?

I had never gotten you wrong pal but 777's avi clouds my judgment with that pair of his/hers.

 

[Seventh777]

I had never gotten you wrong pal but 777's avi clouds my judgment with that pair of his/hers.

They`re doing exactly what it says on the tin, or in this case - the cans .

 

[jetset]

A few points to consider:

Customer service told them the wins were valid after the player went to get them confirmed (if I read correctly). Then 5 hours later they said it was a malfunction. Same player says Sky was actually able to go into their bank account and retrieve their funds. Maybe this poster meant Sky was able to go into their casino account and retrieve their funds. Is it really possible in a 5 hour time frame to hit the withdrawal button and then just hours later have such a huge withdrawal (or any amount for that matter) be sitting in their bank account? Is there a pending period at this casino? Certaintly after they saw there was a supposed malfunction they stopped the withdrawal process

What is the max bet on this slot? Poster said that after "just a few spins" they were able to rack up this incredible sum. Even at 100Euro a spin this would take several jackpots to accomplish?

I have similar concerns as this, especially regarding the alleged 'bank raid' aspect, so I had another go at Sky Vegas and was able to get a little more detail from their spokesperson:

QUOTE:
Following the malfunction of the Treasure Island game and the resulting erroneous pay outs, we contacted all affected customers to explain the situation and to apologise for this most unfortunate incident. In line with our terms and conditions and standard industry practice, we did not process those pay outs. In practice, this meant stopping payments before they reached customers’ accounts.

On background:



· We do not have access to the bank accounts of our customers and cannot therefore retrieve funds from private bank accounts

· We stopped payments as soon as the malfunction was detected

· In the event that a payment did reach a customer’s account, we discussed with them directly how to recover any money owed

 

[Nifty29]

I have similar concerns as this, especially regarding the alleged 'bank raid' aspect, so I had another go at Sky Vegas and was able to get a little more detail from their spokesperson:

QUOTE:
Following the malfunction of the Treasure Island game and the resulting erroneous pay outs, we contacted all affected customers to explain the situation and to apologise for this most unfortunate incident. In line with our terms and conditions and standard industry practice, we did not process those pay outs. In practice, this meant stopping payments before they reached customers’ accounts.

On background:



· We do not have access to the bank accounts of our customers and cannot therefore retrieve funds from private bank accounts

· We stopped payments as soon as the malfunction was detected

· In the event that a payment did reach a customer’s account, we discussed with them directly how to recover any money owed

Great info jetset

Is it the MGS treasure island or a different one?

If it is, Bryan better buy some more bandwidth before Vinylweatherman gets here...

 

[Surasanji]

Great info jetset

Is it the MGS treasure island or a different one?

If it is, Bryan better buy some more bandwidth before Vinylweatherman gets here...

At least it'll be a good read!

I still want to /know/ more. A lot of conjecture and partial truths in this thread, methinks!

And, of course, I'd love to see the Sky Rep let us know what's up here. CM is a very fair forum- The Miester is well known for being very, very straight with players and casinos both.

If anywhere online it was possible to get a 'Fair' discussion going on over this, to get the correct information 'out there' would be here.

Although... Sky would have to bring their A-Game. CM is also the toughest forum around- people here seem to know just which questions to ask.

 

[Seventh777]

I have similar concerns as this, especially regarding the alleged 'bank raid' aspect, so I had another go at Sky Vegas and was able to get a little more detail from their spokesperson:

QUOTE:
Following the malfunction of the Treasure Island game and the resulting erroneous pay outs, we contacted all affected customers to explain the situation and to apologise for this most unfortunate incident. In line with our terms and conditions and standard industry practice, we did not process those pay outs. In practice, this meant stopping payments before they reached customers’ accounts.

On background:



· We do not have access to the bank accounts of our customers and cannot therefore retrieve funds from private bank accounts

· We stopped payments as soon as the malfunction was detected

· In the event that a payment did reach a customer’s account, we discussed with them directly how to recover any money owed

Great work Jetset, and there we have it boys and girls, don`t believe everything you read on Facebook .

 

[Seventh777]

At least it'll be a good read!

I still want to /know/ more. A lot of conjecture and partial truths in this thread, methinks!

And, of course, I'd love to see the Sky Rep let us know what's up here. CM is a very fair forum- The Miester is well known for being very, very straight with players and casinos both.

If anywhere online it was possible to get a 'Fair' discussion going on over this, to get the correct information 'out there' would be here.

Although... Sky would have to bring their A-Game. CM is also the toughest forum around- people here seem to know just which questions to ask.

I imagine their investigations are still ongoing, I would put money on them having a press release when this matter is fully resolved.

Still, this is a prime example of how misinformation+Ad-hominem views can distort and twist the whole story.

 

[Seventh777]

Is it the MGS treasure island or a different one?

If it is, Bryan better buy some more bandwidth before Vinylweatherman gets here...

Between you and me, I have it on deep inside information that he has just sold the film rights to Spielberg .

 

[Seventh777]

Between you and me, I have it on deep inside information that he has just sold the film rights to Spielberg .

Just got in touch with my contact over at DreamWorks studio who smuggled out a flyer for the forthcoming Movie, looks good................

 

[vinylweatherman]

I have similar concerns as this, especially regarding the alleged 'bank raid' aspect, so I had another go at Sky Vegas and was able to get a little more detail from their spokesperson:

QUOTE:
Following the malfunction of the Treasure Island game and the resulting erroneous pay outs, we contacted all affected customers to explain the situation and to apologise for this most unfortunate incident. In line with our terms and conditions and standard industry practice, we did not process those pay outs. In practice, this meant stopping payments before they reached customers’ accounts.

On background:



· We do not have access to the bank accounts of our customers and cannot therefore retrieve funds from private bank accounts

· We stopped payments as soon as the malfunction was detected

· In the event that a payment did reach a customer’s account, we discussed with them directly how to recover any money owed

That's bullshit. There is clearly a loophole in the banking system that Betfair managed to take advantage of, so SKY could have also done so. They could also be facing problems if after this statement, one of these players is able to provide proof that the money actually appeared, then disappeared, from their bank account. They must be pretty certain this player meant their SKY Vegas account, rather than bank account, when they made the claim.

How does a random slot malfunction ONLY on Euro accounts

payout being set to 965% instead of 96.5%. Now is that a malfunction?

This is also an interesting theory, but if this is what happened here, it suggests different RTP settings are applied to different currencies, and a cock-up was made only when setting up the Euro variant. If it were a non random "compensated" game, an RTP error like this would create an "emptier", and one more than capable of giving players payouts of this magnitude in such a short space of time.

 

[Seventh777]

There is clearly a loophole in the banking system that Betfair managed to take advantage of, so SKY could have also done so.

I would imagine there are far more stringent protocols in place regarding banks and e-wallets.

 

[vinylweatherman]

I would imagine there are far more stringent protocols in place regarding banks and e-wallets.

It's the "banking code", more of a voluntary arrangement. Scammers can empty your bank account simply by getting hold of your account number, sort code, and name on the account. There is nothing in place to check that you have given specific permission for the transaction.

casinos running chargebacks on ewallets is easy, as the ewallet will return a payment made by a merchant on request, without even informing the player, let alone allowing them to dispute the matter. It is uncommon, but cases have arisen here.

During the Betfair incident, a Portuguese player was paid out, and 2 days later had the money taken back from his BANK, not Betfair account. The bank said it should not have happened, but it nevertheless DID happen because the system runs on trust. There is nothing in place to actually block such a snatch back of a transactions by the payer's bank.

It even happened to my Niece's husband over his salary payment. They paid two lots in, and then decided he was not entitled to the amount representing overtime and unused holidays, so simply took it back out of his bank account later the same day, leading to a financial "crunch" for the family. The fact this was against the banking code didn't stop it happening. It clearly CAN be done, and the reason it is done by big companies is to take the advantage in a dispute by forcing the "little person" to take the legal initiative and take the company to court, rather than the company having to go to formal dispute in order to have the "little person" accept that the money needs to be returned.

Betfair would have had to go to court in Portugal and win a case for recovery against this player, but they decided to exploit the system and snatch the money back, which left the player having to fight a dispute through the system. He was told it shouldn't have happened by his bank and the countrie's regulators, but they could do nothing to help because it HAD happened, and had no powers to order the return of the money.