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Skrill Support - Better than it's reputation

Discussion in 'Online Casinos' started by hoff1985, Aug 24, 2015.

    Aug 24, 2015
  1. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Hey Guys,

    i've monitored often conversations about Neteller vs Skrill.... Often people mentioned the Skrill support as bad... Am i really the only one having a different set of experiences with them? I do have to say i'm always between Bronze/Silver VIP there, but the VIP support is definitely very good. I pretty much never call them but i've sent several E-Mails with different issues and either it's "cancelling a withdrawal i made" or "prioritizin a withdrawal" or whatever request i have, most times it gets solved quickly as i wished...

    Also the System with the Security Token, the MasterCard etc. is all working very very well in my opinion. I also use Neteller sometimes (although rarely) but my experience with Skrill over the years is pretty good.... Often though when searching the web i get a lot of negativity? What is your opinion here in the forum?

    Also what do you guys think will be the future? Will Skrill and Neteller both stay as independent systems now that they both belong to the same company?

    Cheers,
    Hoff
     
  2. Aug 24, 2015
  3. lotusch

    lotusch Noob Webby webby PABaccred mm2

    Occupation:
    Fraud & Underwriting Team VRP / YapStone
    Location:
    Dún Dealgan
    As said in previous topics before,I am 100% happy and satisfied with Skrill.
    Never had any issues and queries always answered in a timely and decent manner.
    As a VIP I also have a dedicated phonenumber where I can call to,always answered like within 10 seconds. :)

    So I am defo in the happy camp.
     
    1 person likes this.
  4. Aug 24, 2015
  5. rshkrn

    rshkrn Senior Member

    Occupation:
    unemployed
    Location:
    Asia
    hope they are operated separately....prefer skrill as well!!
     
    1 person likes this.
  6. Aug 24, 2015
  7. suomikala87

    suomikala87 Senior Member PABnoaccred webmeister

    Occupation:
    recycle
    Location:
    Northern Countries
    Same here. Happy with service 99% of the time. I'm a vip customer as well and the service has been close to perfect.

    The problems arise when the vip support is not available. Then I've had to wait times of 15-30mins on phone to get an agent to pick up and usually they simply can't help out until the next day when the vip support returns to work.

    Apart from that they get a :thumbsup: from me.
     
    1 person likes this.
  8. Aug 24, 2015
  9. michielm1

    michielm1 Senior Member mm1

    Occupation:
    teamleader/techical operator
    Location:
    Nederland
    im happy with them. always bronze / silver as well, but when an error occurs with uploading funds, they react never under 7 days. also with normal questions via question form on the site... hell 7 days minimum response time.
    as for bank withdrawals... wow same day!!! ask wd before 12 local time, its on my account 16:00.

    with my skrill card however, im bound to 250 wd in 24 hours 500 doesnt work cause thats normal when taking money out of the atm in holland. if u use a card which isnt from that bank, max is 250
     
  10. Aug 24, 2015
  11. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Really? Do you write the regular support or do you use the VIP Address? With the VIP Address you should get support very fast!
     
    1 person likes this.
  12. Aug 24, 2015
  13. michielm1

    michielm1 Senior Member mm1

    Occupation:
    teamleader/techical operator
    Location:
    Nederland
    i think it was regular support. i dont know. but even regular support shouldnt take that long to respond.
    in case of a failed deposit, it doesnt even matter if you ask support because in about a week you get it back also without screenshots.
     
    1 person likes this.
  14. Aug 24, 2015
  15. jackanory2279

    jackanory2279 Experienced Member

    Occupation:
    self employed masturbaiter
    Location:
    england
    skrill is very good.. i think most people having problems are the sort that, ring alarm bells..
    withdrawals to my bank take half a day.

    paypal is still top of the class though.. skrill has fees on everythin.
     
    1 person likes this.
  16. Aug 24, 2015
  17. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    But Paypal is pretty different as most people outside the UK can't use it for Casino Deposits (me included), so the best options are either Skrill or Neteller, and often i hear better reviews about Neteller but personally i've made excellent experiences with Skrill.
     

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