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Skrill nightmare

Discussion in 'Other Complaints' started by Balky, Jul 14, 2015.

    Jul 14, 2015
  1. Balky

    Balky Senior Member

    Occupation:
    Translator
    Location:
    Croatia
    I use skrill as my favorite method for deposits and cashouts since several years, without any problem. Since a few days ago I am unable to deposit in two casinos (payments to all other places work normally like they always have). Skrill customer service has only canned answers and they apparently couldnt care less. I phoned them three times and got only one mail in return with absolutely useless instructions (clear the cache, check internet connection and so on).
    The casino support did not find out why that problem occured. Has anyone ever encountered some similar problem with skrill recently? Any advise would be very appreciated.

    Cheers

    Balky
     
  2. Jul 14, 2015
  3. bowki

    bowki Senior Member

    Occupation:
    -
    Location:
    Germany
    At what Casinos do you wanted to deposit? For german citizens its not allowed to deposit at casinos located in Curacao via skrill. Maybe they changed that for croatia, too?
     
    1 person likes this.
  4. Jul 14, 2015
  5. Balky

    Balky Senior Member

    Occupation:
    Translator
    Location:
    Croatia
    Its a Rival casino and 3dice. An error message appears stating that my submitted data does not match the records.

    B.
     
  6. Jul 14, 2015
  7. bowki

    bowki Senior Member

    Occupation:
    -
    Location:
    Germany
    With 3dice im not sure but the only Rival Casino i ever played at i wasnt able to use skrill because of the license and skrill blocking transactions from germany to that country. I have no clue if thats the problem but maybe the rule applies for your country as well. :what:

    Im using neteller for these casinos.
     
    1 person likes this.
  8. Jul 14, 2015
  9. jackanory2279

    jackanory2279 Experienced Member

    Occupation:
    self employed masturbaiter
    Location:
    england
    do you use credit card?.

    skrill blocks credit card gambling and so does the cc supplier.
    only depositing problems ive encountered with skrill
     
    1 person likes this.
  10. Jul 14, 2015
  11. Balky

    Balky Senior Member

    Occupation:
    Translator
    Location:
    Croatia
    No credit card involved. Strange is that this problem appeared a few days ago with those two casinos and the same error message is popping up, stating that my email and/or password does not match the records. I have no idea what could possibly cause a problem like that, but I expected that Skrill can solve the issue. Their support is unfortunately horrible.

    Cheers

    Balky
     
  12. Jul 27, 2015
  13. peterhanneman

    peterhanneman Newbie

    Occupation:
    Web development & aff marketing
    Location:
    London, UK
    Have you tried contacting them again until you get a proper answer or basically filing a complaint? This way, they'll think their reputation is on the line and are more likely to help.
     

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