Simple casino wagering issue.

TiluCrew

Newbie member
Joined
Sep 14, 2017
Location
Finland
Hello, i took 100% bonus from simple casino this morning. I lost real money and started to wager woth bonjs funds. I played around 3hours and proceeded to withdrawal as i assumed wagering is done. I was thrown out of my chair as wd page said i still need to wager 7,900€. Apparently there were some cents left in my account somewhere (no way to check my bonuses at the casino). Rules are sayin bonuses are expired after 60 days and my last deposit to page was 5 months ago so there should not be anything left. And even if there is I thinkbits outrageous to make me wager 8k because few cents. Is there a hero gaming rep?
 
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TiluCrew

Newbie member
Joined
Sep 14, 2017
Location
Finland
I got in touch with finnish cs and they waived wagering requirements. Apparently english cs didnt know they can make an exception in case the sum before deposit is really low.
 

dArkjON

Newbie member
Joined
Aug 3, 2021
Hello, i took 100% bonus from simple casino this morning. I lost real money and started to wager woth bonjs funds. I played around 3hours and proceeded to withdrawal as i assumed wagering is done. I was thrown out of my chair as wd page said i still need to wager 7,900€.

Lets say you used 300€ real Cash and got 300€ Bonus Cash... for normal there is a Wager like x30-x40 on this Bonus = 12.000€
Max Bet is ~4€ most time and this result in 3000 Spins to clear the wager im not sure if this is possible in 3 hours or you missed a important detail ? :rolleyes:
 

TiluCrew

Newbie member
Joined
Sep 14, 2017
Location
Finland
100€ bonus. I didnt miss anything. There were 18cents left on my account which had 8343€ wagering requirement left. Finnish cs deleted those 18 cents and wagering requirements. English support said nothing can be done.
 
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